Discusión del foro

Principiante

28-05-2020

Resuelto

¿Cómo solucionar la luz roja de mi router de internet inalámbrico?

Hace 2 días que no tengo servicio de Internet (solo brillan tres luces y el del medio es rojo). Ya llamé, escribí y no me dan la solución, ¿alguien que me eche una mano? Necesito el internet urgente para mis clases virtuales.

ifi

luz roja

problemas

4 Respuestas

rcml1980
Leyenda
28-05-2020
Hola

Como usuario te solicitaría nos brindes la marca y modelo de su router inalámbrico.

Para indicarte las posibles soluciones.

Podría ser un tema de cobertura, y otro una posición errada del chip, finalmente mala activación de su servicio.

Esperamos tus comentarios estimados.

Saludos cordiales.
- ke3
  Principiante
  28-05-2020
  El modelo es B612 de Huawei.
  - rcml1980
    Leyenda
    28-05-2020
    Hola,
    
    Antes que nada, te recomiendo revisar tu servicio desde la app Smart Home, desde ahí podrás darle un reinicio a tu servicio de manera remota para que solucione cualquier tipo de inconveniente.
    
    Si el problema sigue, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte.
    
    Slds.

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Ya llamé, escribí y no me dan la solución, ¿alguien que me eche una mano? Necesito el internet urgente 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¿Cómo solucionar la luz roja de mi router de internet inalámbrico?","moderationData":{"__ref":"ModerationData:moderation_data:44984"},"body":"

Hola

Como usuario te solicitaría nos brindes la marca y modelo de su router inalámbrico.

Para indicarte las posibles soluciones.

Podría ser un tema de cobertura, y otro una posición errada del chip, finalmente mala activación de su servicio.

Esperamos tus comentarios estimados.

Saludos cordiales.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2020-05-28T06:37:12.892-05:00","lastPublishTime":"2022-05-21T13:18:20.033-05:00","metrics":{"__typename":"MessageMetrics","views":119982},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:44982/message:44984","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:44988"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44988":{"__typename":"ModerationData","id":"moderation_data:44988","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44988":{"__typename":"ForumReplyMessage","uid":44988,"id":"message:44988","revisionNum":2,"author":{"__ref":"User:user:93504"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:44984"},"conversation":{"__ref":"Conversation:conversation:44982"},"subject":"Re: ¿Cómo solucionar la luz roja de mi router de internet inalámbrico?","moderationData":{"__ref":"ModerationData:moderation_data:44988"},"body":"

El modelo es B612 de Huawei.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"postTime":"2020-05-28T08:33:52.570-05:00","lastPublishTime":"2022-05-21T13:17:50.292-05:00","metrics":{"__typename":"MessageMetrics","views":120465},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:44982/message:44988","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:44998"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44998":{"__typename":"ModerationData","id":"moderation_data:44998","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:44998":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:44998","revisionNum":5,"uid":44998,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:44988"},"conversation":{"__ref":"Conversation:conversation:44982"},"subject":"Re: ¿Cómo solucionar la luz roja de mi router de internet inalámbrico?","moderationData":{"__ref":"ModerationData:moderation_data:44998"},"body":"

Hola,

Antes que nada, te recomiendo revisar tu servicio desde la app Smart Home, desde ahí podrás darle un reinicio a tu servicio de manera remota para que solucione cualquier tipo de inconveniente.

Si el problema sigue, te recomiendo que te comuniques con un asesor a través del ClaroBot para que puedan ayudarte.

Slds.

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