Tengo una deuda desde hace 4 años y quiero cancelarla, pero me dicen que la deuda está congelada
Hola, buenas noches.
Tengo una deuda con Claro desde hace 4 años y deseo cancelarla, pero no sé cómo hacerlo.
Además, el otro día recibí una llamada de oferta de planes por parte de Claro y ahí aproveché en preguntar y me dijeron que normal podía gestionar la contratación de un plan actual con ellos, ya que mi deuda anterior se encuentra congelada.
Lo único que deseo es cancelar mi deuda, pero no sé si puedo hacerlo yendo a cancelar a la central de Claro o que otros medios tengo.
Respecto a tu pregunta te comento lo siguiente, si tu monto está congelado eso quiere decir que en algún momento presentaste algún reclamo por facturación o cobro de servicio. Entiendo que en su momento quizás ya te lo han notificado, pero el monto por algún error del sistema quizás se ha quedado congelado por lo que no te permite pagar.
Te sugiero que puedas consultarle a un asesor nuevamente, esto lo puedes hacer pregúntandole al ClaroBotpara que así puedan escalar el caso a nivel interno y liberen el monto para que puedas realizar el pago.
Recuerda que puedes realizar el pago con tu DNI o con el código de pago que te brinden.
Debes volverte a comunicar al 123 o a través ClaroBot, para que el asesor te genere y brinde el código de pago, te recomiendo acercarte luego a las cajas de un CAC más cercano para que se procese correctamente el pago. Por el tiempo que ha pasado es mejor realizar el pago de manera presencial en un CAC.
A veces solo a veces, debes realizar las dos gestiones de manera presencial, es decir generar tu código de pago en el CAC y pagar en caja para que todo quede ok.
Respecto a tu pregunta te comento lo siguiente, si tu monto está congelado eso quiere decir que en algún momento presentaste algún reclamo por facturación o cobro de servicio. Entiendo que en su momento quizás ya te lo han notificado, pero el monto por algún error del sistema quizás se ha quedado congelado por lo que no te permite pagar.
Te sugiero que puedas consultarle a un asesor nuevamente, esto lo puedes hacer pregúntandole al ClaroBotpara que así puedan escalar el caso a nivel interno y liberen el monto para que puedas realizar el pago.
Recuerda que puedes realizar el pago con tu DNI o con el código de pago que te brinden.
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una deuda desde hace 4 años y quiero cancelarla, pero me dicen que la deuda está congelada","id":"message:73034","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:143769"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"conversation":{"__ref":"Conversation:conversation:73034"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73034"},"body":"
Hola, buenas noches.
\n
\n
Tengo una deuda con Claro desde hace 4 años y deseo cancelarla, pero no sé cómo hacerlo.
\n
\n
Además, el otro día recibí una llamada de oferta de planes por parte de Claro y ahí aproveché en preguntar y me dijeron que normal podía gestionar la contratación de un plan actual con ellos, ya que mi deuda anterior se encuentra congelada.
\n
\n
Lo único que deseo es cancelar mi deuda, pero no sé si puedo hacerlo yendo a cancelar a la central de Claro o que otros medios tengo.
","body@stringLength":"565","rawBody":"
Hola, buenas noches.
\n
\n
Tengo una deuda con Claro desde hace 4 años y deseo cancelarla, pero no sé cómo hacerlo.
\n
\n
Además, el otro día recibí una llamada de oferta de planes por parte de Claro y ahí aproveché en preguntar y me dijeron que normal podía gestionar la contratación de un plan actual con ellos, ya que mi deuda anterior se encuentra congelada.
\n
\n
Lo único que deseo es cancelar mi deuda, pero no sé si puedo hacerlo yendo a cancelar a la central de Claro o que otros medios tengo.
","kudosSumWeight":0,"postTime":"2022-01-04T19:12:05.667-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:deuda congelada","text":"deuda 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buenas noches. \n \n Tengo una deuda con Claro desde hace 4 años y deseo cancelarla, pero no sé cómo hacerlo. \n \n Además, el otro día recibí una llamada de oferta de planes 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Tengo una deuda desde hace 4 años y quiero cancelarla, pero me dicen que la deuda está congelada","moderationData":{"__ref":"ModerationData:moderation_data:73041"},"body":"
Hola, te comento respecto a tu pregunta.
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Debes volverte a comunicar al 123 o a través ClaroBot, para que el asesor te genere y brinde el código de pago, te recomiendo acercarte luego a las cajas de un CAC más cercano para que se procese correctamente el pago. Por el tiempo que ha pasado es mejor realizar el pago de manera presencial en un CAC.
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A veces solo a veces, debes realizar las dos gestiones de manera presencial, es decir generar tu código de pago en el CAC y pagar en caja para que todo quede ok.
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Hola!!
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Respecto a tu pregunta te comento lo siguiente, si tu monto está congelado eso quiere decir que en algún momento presentaste algún reclamo por facturación o cobro de servicio. Entiendo que en su momento quizás ya te lo han notificado, pero el monto por algún error del sistema quizás se ha quedado congelado por lo que no te permite pagar.
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Te sugiero que puedas consultarle a un asesor nuevamente, esto lo puedes hacer pregúntandole al ClaroBotpara que así puedan escalar el caso a nivel interno y liberen el monto para que puedas realizar el pago.
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Recuerda que puedes realizar el pago con tu DNI o con el código de pago que te brinden.
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Saludos.
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