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Avatar de Mc28
Mc28
Principiante
20-04-2021
Resuelto

¿Cómo sé si tengo deuda pendiente?

deuda
facturacion

5 Respuestas

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  • Avatar de 72544530
    72544530
    Aficionado
    26-04-2022

    Puede que el control de sus megas esté en modo automático, puedes activar función de ahorro de datos o colocar un límite a tu consumo de datos, así te notificarán cuando sobrepasen la cantidad propuesta

  • Avatar de rcml1980
    rcml1980
    Leyenda
    25-04-2022

    Hola Sa141,

     

    Yo también tenía ese problema luego de recargar o comprar paquetes para mi prepago, esto se debió porque tengo aplicaciones en segundo plano que consumen mis megas y cuando verifico mi saldo me sale incompleto. La gran mayoría de apps realizan este tipo de consumo cuando no son configurados de manera adecuada.

     

    Otra cosa que recomiendo, es que sería bueno que revises si te encuentras en el chévere control, ya que si estás en el automático, se activará el paquete de megas de 20Mb. 

     

    También, configura todas tus apps en Google Play para que realice todas sus actualizaciones solo con una conexión WiFi o de forma manual.

     

    Te recomiendo comunicarte con un asesor a través del ClaroBot para que puedan ayudarte en caso tengas una consulta adicional.

  • Avatar de erikayuliana28
    erikayuliana28
    Leyenda
    20-04-2021

    Hola Mc28,

     

    Un gusto en saludarte, lo primero que debes hacer es verlo en la app de Mi Claro o si no también en la página web de Mi Claro: www.miclaro.com.pe.

     

    También puedes comunicarte al 123 solicitando saber si tienes alguna deuda pendiente o si estás al día en tus pagos para que no tengas inconvenientes con tu línea.

     

    Si mi respuesta te ayudo no olvides darle me gusta y escogerla como respuesta. Saludos!!! :D :)

  • Avatar de Luz38
    Luz38
    Leyenda
    20-04-2021

    Hola, tu deuda lo puedes ver a través del app Mi Claro o comunicándote al ClaroBot, recuerda que los recibos se pagan por adelantado y las fechas de vencimiento son variables.

     

     

    Saludos.

  • Avatar de rcml1980
    rcml1980
    Leyenda
    20-04-2021

    Hola Mc28

     

    Puedes revisarlo desde la app Mi Claro en la opción "Pagos", ahí verás los recibos que tienes pendiente de pago en caso tu línea se encuentre activa, también lo puedes revisar desde el app de tu banco con tu número de celular.

     

    Si tuvieras alguna deuda antigua, puedes comunicarte a través del ClaroBot para que un asesor te ayude a verificar si tienes deuda pendiente.

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¿Cómo sé si tengo deuda pendiente?","moderationData":{"__ref":"ModerationData:moderation_data:80689"},"body":"

Como se si tengo deuda 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-03T04:30:57.705-05:00","lastPublishTime":"2023-08-03T04:30:57.705-05:00","metrics":{"__typename":"MessageMetrics","views":4906},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:recibos-ciclo-de-facturacion/message:65593/message:80689","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:126684":{"__typename":"User","id":"user:126684","uid":126684,"login":"erikayuliana28","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-11T10:53:43.452-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:126684"},"ModerationData:moderation_data:65622":{"__typename":"ModerationData","id":"moderation_data:65622","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:65622":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:126684"},"id":"message:65622","revisionNum":2,"uid":65622,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:65593"},"conversation":{"__ref":"Conversation:conversation:65593"},"subject":"Re: ¿Cómo sé si tengo deuda pendiente?","moderationData":{"__ref":"ModerationData:moderation_data:65622"},"body":"

Hola Mc28,

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Un gusto en saludarte, lo primero que debes hacer es verlo en la app de Mi Claro o si no también en la página web de Mi Claro: www.miclaro.com.pe.

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También puedes comunicarte al 123 solicitando saber si tienes alguna deuda pendiente o si estás al día en tus pagos para que no tengas inconvenientes con tu línea.

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Si mi respuesta te ayudo no olvides darle me gusta y escogerla como respuesta. Saludos!!! :D :)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":2,"repliesCount":0,"postTime":"2021-04-20T12:48:37.065-05:00","lastPublishTime":"2022-05-07T11:38:46.660-05:00","metrics":{"__typename":"MessageMetrics","views":10342},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:recibos-ciclo-de-facturacion/message:65593/message:65622","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:60775":{"__typename":"User","id":"user:60775","uid":60775,"login":"Luz38","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-02T22:15:51.776-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS02MDc3NS03ODUxaUYyMUU5M0ZFNDQwOThCM0M"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:60775"},"ModerationData:moderation_data:65600":{"__typename":"ModerationData","id":"moderation_data:65600","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:65600":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60775"},"id":"message:65600","revisionNum":2,"uid":65600,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:65593"},"conversation":{"__ref":"Conversation:conversation:65593"},"subject":"Re: ¿Cómo sé si tengo deuda pendiente?","moderationData":{"__ref":"ModerationData:moderation_data:65600"},"body":"

Hola, tu deuda lo puedes ver a través del app Mi Claro o comunicándote al ClaroBot, recuerda que los recibos se pagan por adelantado y las fechas de vencimiento son variables.

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\n

Saludos.

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Hola Mc28

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Puedes revisarlo desde la app Mi Claro en la opción \"Pagos\", ahí verás los recibos que tienes pendiente de pago en caso tu línea se encuentre activa, también lo puedes revisar desde el app de tu banco con tu número de celular.

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Si tuvieras alguna deuda antigua, puedes comunicarte a través del ClaroBot para que un asesor te ayude a verificar si tienes deuda pendiente.

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