Discusión del foro

Avatar de Li9
Li9
Principiante
06-05-2020
Resuelto

Ya pagué mi recibo y sigue apareciendo pendiente en la app Mi Claro

deuda
mi claro
pendiente

3 Respuestas

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  • Avatar de Hannah-123
    Hannah-123
    Leyenda
    06-05-2020

    Hola, Li9.

     

    Descuida, lo normal es que en un plazo de 24 horas como máximo se vea reflejado el pago, si ya pasó el tiempo estimado y sigues visualizando la deuda, con tu comprobante del pago que has realizado, comunícate por el inbox del Facebook de Claro Perú para que un asesor pueda ayudarte a revisarlo, no te preocupes que podrán darte una solución.

     

    Slds.

  • Avatar de JheysonG
    JheysonG
    Principiante
    07-05-2020

    Normalmente la app se actualiza cada 24 horas. Solo ten paciencia y se actualizara. En caso no se borre reinicia la aplicación u el celular y quedara okey.

  • Avatar de Gonza269
    Gonza269
    Principiante
    08-05-2020

    Todo depende por el medio el cual lo pagaste, si fue en efectivo demora 24 horas, si lo hiciste por alguna App de algún banco con tarjeta de débito demora hasta 48 horas y si lo hiciste con tarjeta de crédito también demora 48 horas 

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https://mi.claro.com.pe/","conversation":{"__ref":"Conversation:conversation:71078"},"id":"message:71078","revisionNum":3,"uid":71078,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__typename":"User","uid":139883,"login":"kaisor","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":6176},"postTime":"2021-10-10T20:19:47.024-05:00","lastPublishTime":"2022-06-28T10:20:21.546-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:76365":{"__typename":"User","id":"user:76365","uid":76365,"login":"Hannah-123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-29T12:38:41.998-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NjM2NS01NzcyaUFCOTg1OTM3NTI2QkRFMjQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76365"},"ModerationData:moderation_data:41838":{"__typename":"ModerationData","id":"moderation_data:41838","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:41838":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:76365"},"id":"message:41838","revisionNum":3,"uid":41838,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:41836"},"conversation":{"__ref":"Conversation:conversation:41836"},"subject":"Re: Ya pagué mi recibo y sigue apareciendo pendiente en la app Mi Claro","moderationData":{"__ref":"ModerationData:moderation_data:41838"},"body":"

Hola, Li9.

\n

 

\n

Descuida, lo normal es que en un plazo de 24 horas como máximo se vea reflejado el pago, si ya pasó el tiempo estimado y sigues visualizando la deuda, con tu comprobante del pago que has realizado, comunícate por el inbox del Facebook de Claro Perú para que un asesor pueda ayudarte a revisarlo, no te preocupes que podrán darte una solución.

\n

 

\n

Slds.

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Normalmente la app se actualiza cada 24 horas. Solo ten paciencia y se actualizara. En caso no se borre reinicia la aplicación u el celular y quedara okey.

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Todo depende por el medio el cual lo pagaste, si fue en efectivo demora 24 horas, si lo hiciste por alguna App de algún banco con tarjeta de débito demora hasta 48 horas y si lo hiciste con tarjeta de crédito también demora 48 horas 

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