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  • Avatar de XxPeterxx
    XxPeterxx
    Profesional
    27-02-2022

    Intenta llamar al 123 de claro y consúltalo. Me pasó antes lo mismo me dijeron q en la página a veces la información no sale actualizada.

  • Avatar de MAHB
    MAHB
    Profesional
    27-02-2022

    Hola,


    La página no siempre está actualizada, así que te recomiendo hacer la consulta con el ClaroBot para que un asesor pueda ayudarte e indicarte la solución.

     

    Ahora, si te llega el recibo por email y eres el titular, ahí mismo podrás ver tu número, lo encontrarás como código de pago.

     

    Un detalle adicional, en el enlace que has buscado tu número de "Consultas de línea", también puedes probar hacer la consulta con tu RUC 10, a veces la línea está a tu nombre pero no con tu DNI, dependerá del tipo de documento que seleccionó el vendedor al momento de la venta, podrías intentar.

     

    Slds.

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Ingresé a este enlace: https://www.claro.com.pe/consulta-de-numero/ y no aparece mi número postpago, solo el de prepago.  

\n

 

\n

Porfa, ¿hay otro enlace para encontrar mi número postpago a mi nombre?

","body@stringLength":"341","rawBody":"

Ingresé a este enlace: https://www.claro.com.pe/consulta-de-numero/ y no aparece mi número postpago, solo el de prepago.  

\n

 

\n

Porfa, ¿hay otro enlace para encontrar mi número postpago a mi nombre?

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No encuentro mi número postpago","moderationData":{"__ref":"ModerationData:moderation_data:74303"},"body":"

Intenta llamar al 123 de claro y consúltalo. Me pasó antes lo mismo me dijeron q en la página a veces la información no sale actualizada.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"139","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-27T02:49:29.484-05:00","lastPublishTime":"2022-07-27T16:15:35.077-05:00","metrics":{"__typename":"MessageMetrics","views":1540},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:74302/message:74303","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:145822":{"__typename":"User","id":"user:145822","uid":145822,"login":"MAHB","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-18T23:18:10.527-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:145822"},"ModerationData:moderation_data:74311":{"__typename":"ModerationData","id":"moderation_data:74311","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:74311":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:145822"},"id":"message:74311","revisionNum":4,"uid":74311,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:74302"},"conversation":{"__ref":"Conversation:conversation:74302"},"subject":"Re: No encuentro mi número postpago","moderationData":{"__ref":"ModerationData:moderation_data:74311"},"body":"

Hola,

\n


La página no siempre está actualizada, así que te recomiendo hacer la consulta con el ClaroBot para que un asesor pueda ayudarte e indicarte la solución.

\n

 

\n

Ahora, si te llega el recibo por email y eres el titular, ahí mismo podrás ver tu número, lo encontrarás como código de pago.

\n

 

\n

Un detalle adicional, en el enlace que has buscado tu número de \"Consultas de línea\", también puedes probar hacer la consulta con tu RUC 10, a veces la línea está a tu nombre pero no con tu DNI, dependerá del tipo de documento que seleccionó el vendedor al momento de la venta, podrías intentar.

\n

 

\n

Slds.

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