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Avatar de Jimyjunior
Jimyjunior
Maestro
11-01-2021
Resuelto

¿Por qué obligan a utilizar la app Mi Claro para ver el saldo?

Desde hace unos días eliminaron la opción de ver saldo marcando *777# y ahora te obligan a descargar su aplicativo que no funciona bien para ver el saldo y comprar paquetes. ¿Alguien sabe si esa opción volverá o ya nos tendremos que quedar con el app de Mi Claro?

autoatención
consulta de saldo
mi claro app

5 Respuestas

Ordenar por
  • Avatar de Klezita
    Klezita
    Leyenda
    11-01-2021

    Hola,

     

    Es cierto, ahora se debe ingresar a la app Mi Claro para ver el saldo, eso es debido a que tienes un Smartphone y es mejor realizar la consulta desde la app, de tal motivo que el *777# solo queda en uso para los equipos realmente antiguos.

     

    Si tienes problemas con la aplicación sería bueno que lo reportes por el ClaroBot.

     

    Saludos.

    • Avatar de EL_TUSAN
      EL_TUSAN
      Principiante
      30-05-2022

      Debería ser sancionado por ley que empresas como Claro obliguen a usar apps a quienes no lo desean. Empezaremos por denunciar ante OSIPTEL e INDECOPI. Algo se tiene que hacer.

    • Avatar de Ken_himura
      Ken_himura
      Principiante
      08-03-2024

      Pareces que respondes la primera tonteria que se te viene a la cabeza.
      No es mejor y es mentira que funcione en celuares viejos.

  • Avatar de Chesta
    Chesta
    Principiante
    03-03-2021

    Opino lo mismo, porque eliminaron esa opcion? Practicamente nos

    estan obliganfo a descargar su app

  • Avatar de William_17
    William_17
    Principiante
    08-07-2021

    Desde que instale esta app encuentro constantemente compras que no he hecho sin que la aplicación me mande una notificación y solo me entero de ella al revisarla y darme con la sorpresa que he comprado todo tipo de paquetes que jamás usaría. La empresa obviamente niega su responsabilidad y la arroja sobre mi diciendo que soy yo quien tiene el control, pues es mentira.

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Desde hace unos días eliminaron la opción de ver saldo marcando *777# y ahora te obligan a descargar su aplicativo que no funciona bien para ver el saldo y comprar paquetes. ¿Alguien sabe si esa opción volverá o ya nos tendremos que quedar con el app de Mi Claro?

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¿Por qué obligan a utilizar la app Mi Claro para ver el saldo?","moderationData":{"__ref":"ModerationData:moderation_data:60623"},"body":"

Hola,

\n

 

\n

Es cierto, ahora se debe ingresar a la app Mi Claro para ver el saldo, eso es debido a que tienes un Smartphone y es mejor realizar la consulta desde la app, de tal motivo que el *777# solo queda en uso para los equipos realmente antiguos.

\n

 

\n

Si tienes problemas con la aplicación sería bueno que lo reportes por el ClaroBot.

\n

 

\n

Saludos.

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Debería ser sancionado por ley que empresas como Claro obliguen a usar apps a quienes no lo desean. Empezaremos por denunciar ante OSIPTEL e INDECOPI. Algo se tiene que hacer.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"177","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-30T00:42:59.329-05:00","lastPublishTime":"2022-05-30T00:42:59.329-05:00","metrics":{"__typename":"MessageMetrics","views":1688},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:60619/message:76004","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:170165":{"__typename":"User","id":"user:170165","uid":170165,"login":"Ken_himura","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-08T14:31:17.402-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:170165"},"ModerationData:moderation_data:82469":{"__typename":"ModerationData","id":"moderation_data:82469","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:82469":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:170165"},"id":"message:82469","revisionNum":1,"uid":82469,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"AcceptedSolutionMessage:message:60623"},"conversation":{"__ref":"Conversation:conversation:60619"},"subject":"Re: ¿Por qué obligan a utilizar la app Mi Claro para ver el saldo?","moderationData":{"__ref":"ModerationData:moderation_data:82469"},"body":"

Pareces que respondes la primera tonteria que se te viene a la cabeza.
No es mejor y es mentira que funcione en celuares viejos.

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Opino lo mismo, porque eliminaron esa opcion? Practicamente nos

estan obliganfo a descargar su app

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Desde que instale esta app encuentro constantemente compras que no he hecho sin que la aplicación me mande una notificación y solo me entero de ella al revisarla y darme con la sorpresa que he comprado todo tipo de paquetes que jamás usaría. La empresa obviamente niega su responsabilidad y la arroja sobre mi diciendo que soy yo quien tiene el control, pues es mentira.

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