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Avatar de Samrey23
Samrey23
Principiante
09-08-2024
Resuelto

¿Por qué la aplicación de Claro no permite realizar pagos?

He intentado realizar el pago de mi servicio a través de la aplicación de Claro Perú, pero no he podido completar la transacción. Me gustaría saber si otros usuarios han enfrentado el mismo inconveniente y si existe alguna solución o alternativa disponible para realizar el pago de manera efectiva. Agradezco cualquier orientación o experiencia que puedan compartir al respecto.

mi claro
  • Avatar de rcml1980
    rcml1980
    03-12-2021

    Hola,

     

    Por experiencia personal, el problema se debe a que el operador cedente (Entel), no ha liberado el número al 100%. Lo que debes hacer es comunicarte con tu operador anterior para que puedas notificarlo. Después, sería bueno que te comuniques con un asesor a través del ClaroBot para que el área de atención tecnológica pueda ayudarte.

     

    Solucionado ese problema, podrás validar todas tus apps y empezar a utilizarlas.

3 Respuestas

Ordenar por
  • Avatar de Zake01
    Zake01
    Leyenda
    09-08-2024

    Hola buenas si acabo de entrar a la aplicación si no deja completar el pago pude ser una falla del sistema te recomiendo que te comunicaques con un asesor para que te brinde mayor información por ClaroBot.

     

    Igualmente te recomiendo utilizar la aplicación de banca móvil de los bancos para realizar el pago de tu recibo.

  • Avatar de Namy10
    Namy10
    Aficionado
    10-08-2024

    Me suele pasar, por eso opto por pagar desde la  banca virtual en pagar servicios y busco la opción claro coloco mi número y listo.

  • Avatar de Yoverclaro
    Yoverclaro
    Profesional
    12-08-2024

    Si la aplicación de Claro Perú no te permite realizar pagos, podría deberse a varios factores:

    1. Errores técnicos: La app podría estar experimentando problemas temporales.
    2. Actualización necesaria: Asegúrate de tener la última versión de la aplicación instalada.
    3. Método de pago: Verifica que tu método de pago esté correctamente configurado y que no haya restricciones con tu banco.

    Para consultas adicionales o soporte técnico, puedes comunicarte directamente con Claro a través de WhatsApp utilizando este enlace: Claro Bot.

    Simplemente haz clic en el enlace, y podrás interactuar con el asistente virtual de Claro para resolver tus dudas o problemas.

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He intentado realizar el pago de mi servicio a través de la aplicación de Claro Perú, pero no he podido completar la transacción. Me gustaría saber si otros usuarios han enfrentado el mismo inconveniente y si existe alguna solución o alternativa disponible para realizar el pago de manera efectiva. Agradezco cualquier orientación o experiencia que puedan compartir al respecto.

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He intentado realizar el pago de mi servicio a través de la aplicación de Claro Perú, pero no he podido completar la transacción. Me gustaría saber si otros usuarios han enfrentado el mismo inconveniente y si existe alguna solución o alternativa disponible para realizar el pago de manera efectiva. Agradezco cualquier orientación o experiencia que puedan compartir al respecto.

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¿Por qué la aplicación de Claro no permite realizar pagos?","moderationData":{"__ref":"ModerationData:moderation_data:83694"},"body":"

Hola buenas si acabo de entrar a la aplicación si no deja completar el pago pude ser una falla del sistema te recomiendo que te comunicaques con un asesor para que te brinde mayor información por ClaroBot.

\n

 

\n

Igualmente te recomiendo utilizar la aplicación de banca móvil de los bancos para realizar el pago de tu recibo.

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Me suele pasar, por eso opto por pagar desde la  banca virtual en pagar servicios y busco la opción claro coloco mi número y listo.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-10T15:58:32.640-05:00","lastPublishTime":"2024-08-10T15:58:32.640-05:00","metrics":{"__typename":"MessageMetrics","views":413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:83692/message:83706","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:175098":{"__typename":"User","id":"user:175098","uid":175098,"login":"Yoverclaro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-11T16:17:10.719-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:175098"},"ModerationData:moderation_data:83723":{"__typename":"ModerationData","id":"moderation_data:83723","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83723":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:175098"},"id":"message:83723","revisionNum":1,"uid":83723,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:83692"},"conversation":{"__ref":"Conversation:conversation:83692"},"subject":"Re: ¿Por qué la aplicación de Claro no permite realizar pagos?","moderationData":{"__ref":"ModerationData:moderation_data:83723"},"body":"

Si la aplicación de Claro Perú no te permite realizar pagos, podría deberse a varios factores:

  1. Errores técnicos: La app podría estar experimentando problemas temporales.
  2. Actualización necesaria: Asegúrate de tener la última versión de la aplicación instalada.
  3. Método de pago: Verifica que tu método de pago esté correctamente configurado y que no haya restricciones con tu banco.

Para consultas adicionales o soporte técnico, puedes comunicarte directamente con Claro a través de WhatsApp utilizando este enlace: Claro Bot.

Simplemente haz clic en el enlace, y podrás interactuar con el asistente virtual de Claro para resolver tus dudas o problemas.

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