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Avatar de Aissa
Aissa
Principiante
07-05-2020
Resuelto

Si quiero cambiar mi plan postpago a prepago, ¿cómo lo haría? :c

Ahora su red está muy lenta y no tengo dinero para estar pagando por un plan que no uso.

cambio de plan
mi claro
migración
  • Avatar de Klezita
    Klezita
    03-08-2020

    Hola Fabricio,

     

    Por medidas de seguridad y protección de datos, Claro no facilita ese tipo información. Si tu número fue dado de baja, se recicló y ahora le pertenece a otra persona, por lo tanto no podrás saber a nombre de quién está la línea, solo el mismo titular puede pedir información.


    Lo que podrías hacer es consultar cuántas líneas tienes a tu nombre o has tenido, te dejo el enlace donde puedes hacerlo:

    www.claro.com.pe/consulta-de-lineas

     

    De lo contrario puedes comunicarte con un asesor a través del ClaroBot para que puedan ayudarte.

     

    Saludos.

8 Respuestas

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  • Avatar de Klezita
    Klezita
    Leyenda
    07-05-2020

    Hola Aissa, el trámite se llama "Cambio de plan", lo puedes hacer a través de las redes sociales de Claro o llamando al 123 o 0 800 00 123. Mi recomendación es que lo hagas al menos una semana antes de la fecha en que te reponen datos.

     

    Saludos.

  • Avatar de AnthonyJS
    AnthonyJS
    Leyenda
    07-05-2020

    Hola Aissa ¿Qué tal?

     

    Es muy fácil hacer el cambio, es más tú mismo lo puedes hacer :D

     

    Ingresa a la app Mi Claro, luego dirígete a Plan > Migra tu línea a prepago

     

    Y listo, tan fácil y sencillo.

     

    ¡Suerte! 

    • Avatar de Jair007
      Jair007
      Principiante
      29-12-2021

      No quiero hacerlo x que compre el celular

  • Avatar de 2612
    2612
    Principiante
    19-06-2020

    Buenas. Kiero cambiarme de plan de prepago a postpago  no estoy satisfecho con mi plan

  • Avatar de Perruña
    Perruña
    Principiante
    25-02-2021

    Si tengo una deuda pendiente de mi plan pots pago en primer lugar lo canselaria despues de haber canselado y recibido el vaucher de mi pago llamaria al 123 opción 1 luego opción 3 y nuevamente opción 3 en la cuál me reportaria con un asesor de mi claro para poder manifestarle q deceo volver al plan prepago y dar mis motivos y razones xla cuál ya no deceo estar en el plan post pago o tambien la otra opción es asercandote ala oficina de mi claro haciendo tú respectivo pago y decidir osea decir q quieres volver al plan peepago al instante te lo realisaran de una el pago concluido te devolveran tú linea a peepago eso es todo en mi ver...

  • Avatar de To13
    To13
    Principiante
    29-06-2023

    Si quiero cambiar mi plan de postpago a prepag

  • Avatar de Ma1496
    Ma1496
    Principiante
    13-07-2024

    Hola 👋🙂

     

    es muy fácil desde la misma aplicación de Claro lo puedes hacer, o también comunicándote con atención al cliente !

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Ahora su red está muy lenta y no tengo dinero para estar pagando por un plan que no uso.

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Ahora su red está muy lenta y no tengo dinero para estar pagando por un plan que no uso.

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su red está muy lenta y no tengo dinero para estar pagando por un plan que no 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Si quiero cambiar mi plan postpago a prepago, ¿cómo lo haría? :c","moderationData":{"__ref":"ModerationData:moderation_data:41865"},"body":"

Hola Aissa, el trámite se llama \"Cambio de plan\", lo puedes hacer a través de las redes sociales de Claro o llamando al 123 o 0 800 00 123. Mi recomendación es que lo hagas al menos una semana antes de la fecha en que te reponen datos.

\n

 

\n

Saludos.

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Hola Aissa ¿Qué tal?

\n

 

\n

Es muy fácil hacer el cambio, es más tú mismo lo puedes hacer :D

\n

 

\n

Ingresa a la app Mi Claro, luego dirígete a Plan > Migra tu línea a prepago

\n

 

\n

\n

Y listo, tan fácil y sencillo.

\n

 

\n

¡Suerte! 

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No quiero hacerlo x que compre el celular

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Buenas. Kiero cambiarme de plan de prepago a postpago  no estoy satisfecho con mi plan

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Si tengo una deuda pendiente de mi plan pots pago en primer lugar lo canselaria despues de haber canselado y recibido el vaucher de mi pago llamaria al 123 opción 1 luego opción 3 y nuevamente opción 3 en la cuál me reportaria con un asesor de mi claro para poder manifestarle q deceo volver al plan prepago y dar mis motivos y razones xla cuál ya no deceo estar en el plan post pago o tambien la otra opción es asercandote ala oficina de mi claro haciendo tú respectivo pago y decidir osea decir q quieres volver al plan peepago al instante te lo realisaran de una el pago concluido te devolveran tú linea a peepago eso es todo en mi ver...

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Si quiero cambiar mi plan de postpago a prepag

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Hola 👋🙂

 

es muy fácil desde la misma aplicación de Claro lo puedes hacer, o también comunicándote con atención al cliente !

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