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  • Avatar de ellenarias
    ellenarias
    Leyenda
    23-08-2018

    Hola 

     

    Claro ya no cobra penalidad, lo que te cobra es el reintegro de equipo, no hay que confundirnos.

     

    Por aquí te dejaré una fórmula para que puedas hacer el cálculo:

     

     

    Recuerda que también puedes hacer la consulta con un asesor a través del ClaroBot.

     

    Nos cuentas como te fue :manwink: 

    • Avatar de djdiako
      djdiako
      Principiante
      14-12-2018

      Me robaron el celular por eso quiero saber la penalidad.

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Quiero saber cuánto es mi penalidad","moderationData":{"__ref":"ModerationData:moderation_data:15472"},"body":"

Hola Alva26,

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Claro ya no cobra penalidad, lo que te cobra es el reintegro de equipo, no hay que confundirnos.

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Por aquí te dejaré una fórmula para que puedas hacer el cálculo:

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\n

\n

 

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Recuerda que también puedes hacer la consulta con un asesor a través del ClaroBot.

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\n

Nos cuentas como te fue :manwink: 

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Me robaron el celular por eso quiero saber la penalidad.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":0,"postTime":"2018-12-14T16:38:35.744-05:00","lastPublishTime":"2022-05-25T12:49:56.209-05:00","metrics":{"__typename":"MessageMetrics","views":22806},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15468/message:17400","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:17417"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:17417":{"__typename":"ModerationData","id":"moderation_data:17417","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:17417":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:17417","revisionNum":3,"uid":17417,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:17400"},"conversation":{"__ref":"Conversation:conversation:15468"},"subject":"Re: Quiero saber cuánto es mi penalidad","moderationData":{"__ref":"ModerationData:moderation_data:17417"},"body":"

djdiako Otra opción, es comunicarte con un asesor mediante atención virtual ingresando al siguiente enlace: https://comunidad.claro.com.pe/t5/Art%C3%ADculos/El-123-no-responde/ba-p/21523

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Nos comenta cualquier otra duda.

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Si la información le fue útil, por favor márcala como respuesta solucionada.

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Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.

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Saludos:robotwink:

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\n

 

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