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Avatar de DenisKotlyarenk
DenisKotlyarenk
Principiante
22-04-2024
Resuelto

Quiero cambiar el plan y no puedo hacer esto desde la app

Hola,

Quiero cambiar mi número de pospago a prepago y de Mi Claro ("Cambia de plan") No puedo hacer esto porque dice "No pudimos acceder a este servicio"

¿Me puede ayudar con cambio del plan?

cambio de plan

2 Respuestas

Ordenar por
  • Avatar de Zake01
    Zake01
    Leyenda
    23-04-2024

    Hola buenas pueda que la aplicación esta fallando te recomiendo comunicarte con un asesor a través del ClaroBot y si necesitas cambiar tu plan urgentemente, los mismos asesores puedes ayudarte a realizar el cambio, solo recuerda solicitarlo 5 días antes de iniciar tu ciclo de facturación para que cuando inicie puedas disfrutar de tu nuevo plan.

  • Avatar de jiangoma
    jiangoma
    Principiante
    23-04-2024

    sino quieres estar perdiendo tiempo por aplicativos o teleconcultas te recomiendo acercate a una oficina centra de CLARO o PUNTO AUTORIZADO de claro para que te hagan la migracion y evaluación. suerte y buen dia!

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Hola,

Quiero cambiar mi número de pospago a prepago y de Mi Claro (\"Cambia de plan\") No puedo hacer esto porque dice \"No pudimos acceder a este servicio\"

¿Me puede ayudar con cambio del plan?

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Hola,

Quiero cambiar mi número de pospago a prepago y de Mi Claro (\"Cambia de plan\") No puedo hacer esto porque dice \"No pudimos acceder a este servicio\"

¿Me puede ayudar con cambio del plan?

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Hola buenas pueda que la aplicación esta fallando te recomiendo comunicarte con un asesor a través del ClaroBot y si necesitas cambiar tu plan urgentemente, los mismos asesores puedes ayudarte a realizar el cambio, solo recuerda solicitarlo 5 días antes de iniciar tu ciclo de facturación para que cuando inicie puedas disfrutar de tu nuevo plan.

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sino quieres estar perdiendo tiempo por aplicativos o teleconcultas te recomiendo acercate a una oficina centra de CLARO o PUNTO AUTORIZADO de claro para que te hagan la migracion y evaluación. suerte y buen dia!

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