Cuento con el internet fijo de Claro y quisiera saber cómo puedo cambiar la clave, la que tengo ahorita está bien difícil, ¿lo puedo hacer yo o tengo que llamar?
Cuento con el internet fijo de Claro y quisiera saber cómo puedo cambiar la clave, la que tengo ahorita está bien difícil, ¿lo puedo hacer yo o tengo que llamar?
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Home?","id":"message:81580","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:166671"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:81580"},"moderationData":{"__ref":"ModerationData:moderation_data:81580"},"postTime":"2023-11-06T12:23:02.318-05:00","lastPublishTime":"2023-11-07T12:49:34.201-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":759},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:81580"},"Conversation:conversation:81580":{"__typename":"Conversation","id":"conversation:81580","solved":true,"topic":{"__ref":"ForumTopicMessage:message:81580"},"lastPostingActivityTime":"2023-11-07T12:49:34.201-05:00","lastPostTime":"2023-11-07T09:03:55.238-05:00"},"ModerationData:moderation_data:81580":{"__typename":"ModerationData","id":"moderation_data:81580","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:81580":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:81580","relatedMessage":{"__ref":"ForumTopicMessage:message:81580"}},"User:user:8":{"__typename":"User","id":"user:8","uid":8,"login":"DFuentes","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-14T09:14:03.894-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:8"},"ModerationData:moderation_data:560":{"__typename":"ModerationData","id":"moderation_data:560","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:7862":{"__typename":"User","id":"user:7862","uid":7862,"login":"AVR","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-24T06:43:12.091-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:7862"},"AcceptedSolutionMessage:message:560":{"__typename":"AcceptedSolutionMessage","uid":560,"id":"message:560","revisionNum":12,"author":{"__ref":"User:user:8"},"readOnly":false,"repliesCount":14,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:560"},"body":"¡Hola, @Mc_1986!
\n\n
Te cuento que desde la app Smart Home de Claro puedes realizar el cambio de clave; sin embargo, solo está disponible para algunos modelos de routers en bandas de 2.4 y 5.0:
\n
\n
Si cuentas con alguno de ellos podrás hacerlo sin ningún problema.
\n\n
En mi experiencia, he podido hacer los cambios y me da mucho gusto que Claro poco a poco vaya facilitando este tipo de opciones en su aplicación de Autoatención.
\n\n
Aquí te dejo los links de descarga de la app Smart Home:
\n\n
- Para Android: https://play.google.com/store/apps/details?id=com.claro.smarthome&hl=en
\n- Para Apple: https://apps.apple.com/pe/app/claro-smart-home/id1462944177?l=en
\n\n
Si tu router no está en la lista, puedes comunicarte con un asesor a través del ClaroBot.
\n\n
¡Nos vemos!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"55","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-01-24T06:45:22.765-05:00","lastPublishTime":"2020-01-20T11:58:51.882-05:00","metrics":{"__typename":"MessageMetrics","views":621313},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:3806","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:7958":{"__typename":"User","id":"user:7958","uid":7958,"login":"HI1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-26T07:14:59.885-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:7958"},"ModerationData:moderation_data:3901":{"__typename":"ModerationData","id":"moderation_data:3901","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3901":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7958"},"id":"message:3901","revisionNum":2,"uid":3901,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:560"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:3901"},"body":"Solo entras a wi-fi y ahí puedes cambiar la clave.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"52","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-01-26T20:06:47.821-05:00","lastPublishTime":"2020-01-20T11:59:34.461-05:00","metrics":{"__typename":"MessageMetrics","views":621265},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:3901","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:9507":{"__typename":"User","id":"user:9507","uid":9507,"login":"alanpaulbm","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-23T19:54:59.973-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:9507"},"ModerationData:moderation_data:4579":{"__typename":"ModerationData","id":"moderation_data:4579","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4579":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:9507"},"id":"message:4579","revisionNum":2,"uid":4579,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:560"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:4579"},"body":"Me voy a descargar la aplicación para probar.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"47","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-02-23T20:00:39.292-05:00","lastPublishTime":"2020-01-20T12:28:43.003-05:00","metrics":{"__typename":"MessageMetrics","views":368350},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:4579","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3337":{"__typename":"User","id":"user:3337","uid":3337,"login":"Yemm20","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-27T19:08:28.109-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:3337"},"ModerationData:moderation_data:1668":{"__typename":"ModerationData","id":"moderation_data:1668","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:211":{"__typename":"User","id":"user:211","uid":211,"login":"JosephToño23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-14T12:02:19.799-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:211"},"ForumReplyMessage:message:1668":{"__typename":"ForumReplyMessage","uid":1668,"id":"message:1668","revisionNum":2,"author":{"__ref":"User:user:3337"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:1668"},"body":"Entonces, ¿si se puede cambiar la contraseña sin llamar?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"58","kudosSumWeight":1,"postTime":"2016-10-27T19:11:58.788-05:00","lastPublishTime":"2020-01-20T11:32:11.874-05:00","metrics":{"__typename":"MessageMetrics","views":1402112},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:1668","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:1674"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:19633"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1674":{"__typename":"ModerationData","id":"moderation_data:1674","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5765":{"__typename":"User","id":"user:5765","uid":5765,"login":"angelrg","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-09T22:22:51.687-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:5765"},"ForumReplyMessage:message:1674":{"__typename":"ForumReplyMessage","uid":1674,"id":"message:1674","revisionNum":4,"author":{"__ref":"User:user:211"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:1668"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:1674"},"body":"¡Hola, amigo!
\n\n
Si lo puedes hacer, aunque también encontré un paso a paso para cambiar la clave tú mismo, te dejo el link porque es un poco amplia la información: https://es.wikihow.com/cambiar-la-contrase%C3%B1a-de-WiFi
\n\n
Espero que te sirva.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":11,"postTime":"2016-10-28T09:18:50.079-05:00","lastPublishTime":"2022-05-20T11:46:12.703-05:00","metrics":{"__typename":"MessageMetrics","views":2188181},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:1674","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:3257"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:3257":{"__typename":"ModerationData","id":"moderation_data:3257","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3257":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5765"},"id":"message:3257","revisionNum":2,"uid":3257,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:1674"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:3257"},"body":"¡Gracias por la información!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-12-25T23:03:34.000-05:00","lastPublishTime":"2020-01-20T11:30:50.005-05:00","metrics":{"__typename":"MessageMetrics","views":1398968},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:3257","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:66388":{"__typename":"User","id":"user:66388","uid":66388,"login":"oroscocat","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-01T17:07:27.449-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:66388"},"ModerationData:moderation_data:19633":{"__typename":"ModerationData","id":"moderation_data:19633","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ForumReplyMessage:message:19633":{"__typename":"ForumReplyMessage","uid":19633,"id":"message:19633","revisionNum":2,"author":{"__ref":"User:user:66388"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:1668"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:19633"},"body":"Primeramente debes fijarte que Marca es tu Router
Luego, accede a la siguiente dirección en tu navegador:
192.168.0.1
En seguida colocar los datos que te pide, si tu router es de la Marca SAGEMCOM:
ROUTER: SAGEMCOM
Usuario: expert
Password: sagemcom97
Atte. Robert
Efectivamente, como indican previamente, si accedes a las modificaciones será bajo la responsabilidad del usuario que las realice, ya que cada modificación guarda un log y la ip de la ubicación (asignada al cliente) y Claro se deslinda de presentar cualquier desperfecto, tener cuidado, todo cambio que realizas queda grabado.
\n\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-04T10:43:23.192-05:00","lastPublishTime":"2020-01-20T14:33:56.940-05:00","metrics":{"__typename":"MessageMetrics","views":6604},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:19757","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:8226":{"__typename":"User","id":"user:8226","uid":8226,"login":"45","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-30T23:22:58.398-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:8226"},"ModerationData:moderation_data:3992":{"__typename":"ModerationData","id":"moderation_data:3992","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3992":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8226"},"id":"message:3992","revisionNum":3,"uid":3992,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:3992"},"body":"Claro y sus aplicaciones de autoatención ¡son de lo mejor! :heart:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"68","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-01-30T23:24:01.150-05:00","lastPublishTime":"2022-05-20T11:49:08.592-05:00","metrics":{"__typename":"MessageMetrics","views":369562},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:3992","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:4071":{"__typename":"User","id":"user:4071","uid":4071,"login":"MarckTj","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-11T16:50:16.023-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:4071"},"ModerationData:moderation_data:4624":{"__typename":"ModerationData","id":"moderation_data:4624","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4624":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4071"},"id":"message:4624","revisionNum":3,"uid":4624,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:4624"},"body":"Claro no brinda la información de acceso al Router por política de la empresa. Bajo su propia responsabilidad, puede conseguir dicha información en Internet, con el modelo del Router, si tiene el conocimiento técnico y desea usted mismo hacer la configuración.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-02-26T14:32:36.538-05:00","lastPublishTime":"2020-01-20T14:14:59.975-05:00","metrics":{"__typename":"MessageMetrics","views":14023},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:4624","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:9670":{"__typename":"User","id":"user:9670","uid":9670,"login":"Attemp","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T17:08:14.833-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:9670"},"ModerationData:moderation_data:4641":{"__typename":"ModerationData","id":"moderation_data:4641","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4641":{"__typename":"ForumReplyMessage","uid":4641,"id":"message:4641","revisionNum":2,"author":{"__ref":"User:user:9670"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:4641"},"body":"Hola estimado,
\n\n
Con respecto a tu duda, la forma más rápida es llamando a tu proveedor de internet y lo pueda realizar.
\n\n
Por otro lado, tú mismo lo puedes hacer con los siguientes pasos:
\n\n
1.- Abrir tu navegador y en la barra de búsqueda (links) digitas esto: 192.168.1.1
\n2.- Te mostrará un cuadro donde te solicitará USUARIO y PASSWORD.
\n3.- En este paso, empieza lo complicado, pero, no imposible.
\n4.- Coges tu ROUTER (modem) y en la parte de atrás hay unas etiquetas que describen tu clave de router, clave MAC, WLAN.
\n5.- solo te concentras en tu clave MAC que son 12 caracteres (entre números y letras) y realizas lo siguiente:
\nEJEMPLO:
\n\n
Tu clave MAC: A49947745944
\n\n
Una vez ubicado tu clave MAC, proceder a realizar el juego de carácter que consiste en separar en 3 grupos de 4 caracteres e invertirlos en posición, como el siguiente ejemplo:
\n\n
A4 99 47 74 59 44
\n99 A4 74 47 44 59
\nUna vez realizado el cambio de posición tu nueva clava MAC es: 99A474474459
\n\n
6.-Ahora con tu nueva clave MAC la colocas en el cuadro de diálogo que te muestra en el paso 2 el USUARIO es admin.
\n\n
7.- Una vez dentro de la plataforma de tu router (modem) te diriges a la pestaña WIRELESS y realizas el cambio de tu password.
\n\n
Eso es todo.
\n\n
Espero que te haya servido de mucha ayuda.
\n\n
\n
¡GRACIAS!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2017-02-27T17:32:53.390-05:00","lastPublishTime":"2020-01-20T12:35:32.107-05:00","metrics":{"__typename":"MessageMetrics","views":13855},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:4641","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:4644"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:4644":{"__typename":"ModerationData","id":"moderation_data:4644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4644":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4071"},"id":"message:4644","revisionNum":2,"uid":4644,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:4641"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:4644"},"body":"Gracias por la información :)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-02-27T17:45:22.592-05:00","lastPublishTime":"2020-01-20T12:37:00.636-05:00","metrics":{"__typename":"MessageMetrics","views":13968},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:4644","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:6723":{"__typename":"User","id":"user:6723","uid":6723,"login":"Brainstorming","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-28T20:56:56.695-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:6723"},"ModerationData:moderation_data:5190":{"__typename":"ModerationData","id":"moderation_data:5190","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5190":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:6723"},"id":"message:5190","revisionNum":2,"uid":5190,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:5190"},"body":"Hola, es un gusto saludarte :)
\n\n
En este caso, tienes que llamar al 0800-00-234 para que los encargados del área administrativa de Claro, pueda tomar la solicitud de cambio de clave wi-fi.
\n\n
Saludos, WM :smileywink:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-03-27T19:13:37.872-05:00","lastPublishTime":"2020-01-20T12:37:58.879-05:00","metrics":{"__typename":"MessageMetrics","views":13781},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:5190","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:27920":{"__typename":"User","id":"user:27920","uid":27920,"login":"Mkslayfer","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-12-17T06:38:47.321-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:27920"},"ModerationData:moderation_data:10394":{"__typename":"ModerationData","id":"moderation_data:10394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:47865":{"__typename":"User","id":"user:47865","uid":47865,"login":"thiago99","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-08-16T13:14:40.900-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:47865"},"ForumReplyMessage:message:10394":{"__typename":"ForumReplyMessage","uid":10394,"id":"message:10394","revisionNum":2,"author":{"__ref":"User:user:27920"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:10394"},"body":"Buenos días para empezar que equipo tienes, aquí te dejo los accesos a los equipos:
\n\n
ARRIS:
\nAdmin
\nClaro2014
\n\n
CISCO - TECHNICOLOR
\n1avanzad0
\nhfct1ng0
\n\n
SAGEMCOM
\nAdmin
\nsagemcom07
\n\n
Para saber la puerta de enlace por lo general debes ingresar con windonw + R, de ahí escribes cmd y cuando estés en el cuadro de comandos escribes ipconfig ahí te aparecerá la puerta de enlace, si no aparece reinicias tu router y pruebas de nuevo.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"postTime":"2017-12-17T07:01:30.853-05:00","lastPublishTime":"2020-01-20T12:47:33.477-05:00","metrics":{"__typename":"MessageMetrics","views":10938},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:10394","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:15331"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:15331":{"__typename":"ModerationData","id":"moderation_data:15331","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:15331":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:47865"},"id":"message:15331","revisionNum":2,"uid":15331,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:10394"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:15331"},"body":"¡Excelentes respuestas!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"25","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-08-16T13:16:32.444-05:00","lastPublishTime":"2020-01-20T13:00:05.839-05:00","metrics":{"__typename":"MessageMetrics","views":8559},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:15331","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1733":{"__typename":"User","id":"user:1733","uid":1733,"login":"JeReMaths","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-11T13:44:54.438-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xNzMzLTM3MmkwQzNBQTMwN0VGNDBFNDk0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1733"},"ModerationData:moderation_data:16370":{"__typename":"ModerationData","id":"moderation_data:16370","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:16370":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1733"},"id":"message:16370","revisionNum":2,"uid":16370,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:16370"},"body":"Hola victor_21claret,
\n\n
Comunícate al 0800 00 123 para que puedas solicitar el cambio de clave del router.
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-10-24T13:05:31.227-05:00","lastPublishTime":"2020-01-20T14:16:26.666-05:00","metrics":{"__typename":"MessageMetrics","views":8254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:557/message:16370","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:7431":{"__typename":"User","id":"user:7431","uid":7431,"login":"FrancoisMO","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-14T15:47:37.854-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:7431"},"ModerationData:moderation_data:3667":{"__typename":"ModerationData","id":"moderation_data:3667","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3667":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7431"},"id":"message:3667","revisionNum":2,"uid":3667,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:557"},"conversation":{"__ref":"Conversation:conversation:557"},"subject":"Re: ¿Cómo puedo cambiar la clave del wi-fi?","moderationData":{"__ref":"ModerationData:moderation_data:3667"},"body":"
¿Solo es vía telefónica? ya que cuando les pides el usuario y la contraseña del módem te dicen que no te lo pueden dar porque es prestado.
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