Discusión del foro

Avatar de Ale80
Ale80
Principiante
13-05-2021
Resuelto

No puedo recibir llamadas ni mensajes de dos contactos que no se encuentran bloqueados

Quisiera saber los motivos por los cuales mis contactos no pueden llamarme ni enviar mensajes, pero yo sí puedo comunicarme. No se encuentran bloqueados, ni en lista negra, ¿cómo puedo solucionar mi problema?

Espero su pronta respuesta.

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problemas

5 Respuestas

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  • Avatar de Klezita
    Klezita
    Leyenda
    13-05-2021

    Hola,

     

    Hay varios clientes que reportan el mismo problema, al parecer a veces no entran llamadas de algún otro operador.

     

    Como para hacer un descarte te sugiero lo siguiente:

     


    De seguir con el problema te recomiendo llamar al 123 o comunicarte con un asesor a través del ClaroBot para que revisen tu servicio. También les puedes indicar que te deriven al área tecnológica en ese momento.

     

    Saludos.

  • Avatar de SFtasy9
    SFtasy9
    Leyenda
    13-05-2021

    Hola!

     

    Te sugiero comunicarte con un asesor de atención al cliente por el ClaroBot.

     

    El plazo de atención de los reportes es de usualmente de 24hrs, no olvides dejar un nro de contacto que no sea el mismo que presenta el problema. 

  • Avatar de jennypucp
    jennypucp
    Profesional
    13-05-2021

    Concuerdo con la respuesta anterior, y  respecto al punto 4 de revisar si tu equipo no esté en modo silencio, vibrador también podrías verificar si tu equipo está conectado por bluetooth a cualquier equipo, parlante, o smart tv porque muchas veces se utiliza el audio de esos equipos en vez del celular, y si están apagados simplemente no se emite audio entonces tienes que configurar el equipo quitando el bluetooth o redirigiendo el audio al equipo. Si continúa el problema es mejor que llames al 123 para solicitar revisión de tu equipo. Saludos.

  • Avatar de rcml1980
    rcml1980
    Leyenda
    13-05-2021

    Hola Ale80 

     

    En algunas ocasiones esto sucede cuando se trata de números específicos porque hemos realizado quizás la portabilidad de otro operador a Claro, y el operador sedente no ha liberado al 100% la línea al nuevo operador es por eso que tengas este tipo de problemas de ser el caso. La solución es comunicarte por el 123 desde tu móvil o a través del inbox del Facebook de Claro Perú para que un asesor valide tu servicio con el área tecnológica y solucionen el problema de la portabilidad incompleta.

     

    Otra recomendación que te puedo dar es que realices la prueba de tu chip sim card con otro equipo móvil, y vuelvan hacerte la prueba de llamada y SMS tus 02 contactos, quizás tengas algún aplicativo de tercero que está bloqueando a tus 02 contactos específicamente en tu equipo móvil.

     

    Finalmente deben realizar el mismo procedimiento a tus dos contactos, que realicen la prueba del chip sim card en otro equipo y validen con un asesor su servicio, quizás el bloqueo este en el equipo móvil de tus contactos.

    • Avatar de abiabiabi
      abiabiabi
      Principiante
      13-05-2021

      Debe ser un problema del teléfono.

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Quisiera saber los motivos por los cuales mis contactos no pueden llamarme ni enviar mensajes, pero yo sí puedo comunicarme. No se encuentran bloqueados, ni en lista negra, ¿cómo puedo solucionar mi problema?

\n

Espero su pronta respuesta.

","body@stringLength":"291","rawBody":"

Quisiera saber los motivos por los cuales mis contactos no pueden llamarme ni enviar mensajes, pero yo sí puedo comunicarme. No se encuentran bloqueados, ni en lista negra, ¿cómo puedo solucionar mi problema?

\n

Espero su pronta respuesta.

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saber los motivos por los cuales mis contactos no pueden llamarme ni enviar mensajes, pero yo sí puedo comunicarme. No se encuentran bloqueados, ni en lista negra, ¿cómo puedo 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No puedo recibir llamadas ni mensajes de dos contactos que no se encuentran bloqueados","moderationData":{"__ref":"ModerationData:moderation_data:66607"},"body":"

Hola,

\n

 

\n

Hay varios clientes que reportan el mismo problema, al parecer a veces no entran llamadas de algún otro operador.

\n

 

\n

Como para hacer un descarte te sugiero lo siguiente:

\n

 

\n


De seguir con el problema te recomiendo llamar al 123 o comunicarte con un asesor a través del ClaroBot para que revisen tu servicio. También les puedes indicar que te deriven al área tecnológica en ese momento.

\n

 

\n

Saludos.

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Hola!

\n

 

\n

Te sugiero comunicarte con un asesor de atención al cliente por el ClaroBot.

\n

 

\n

El plazo de atención de los reportes es de usualmente de 24hrs, no olvides dejar un nro de contacto que no sea el mismo que presenta el problema. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-05-13T09:05:46.345-05:00","lastPublishTime":"2022-05-18T12:55:25.767-05:00","metrics":{"__typename":"MessageMetrics","views":2211},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:66606/message:66608","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:10725":{"__typename":"User","id":"user:10725","uid":10725,"login":"jennypucp","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-22T19:57:25.067-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:10725"},"ModerationData:moderation_data:66622":{"__typename":"ModerationData","id":"moderation_data:66622","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:66622":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:10725"},"id":"message:66622","revisionNum":3,"uid":66622,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:66606"},"conversation":{"__ref":"Conversation:conversation:66606"},"subject":"Re: No puedo recibir llamadas ni mensajes de dos contactos que no se encuentran bloqueados","moderationData":{"__ref":"ModerationData:moderation_data:66622"},"body":"

Concuerdo con la respuesta anterior, y  respecto al punto 4 de revisar si tu equipo no esté en modo silencio, vibrador también podrías verificar si tu equipo está conectado por bluetooth a cualquier equipo, parlante, o smart tv porque muchas veces se utiliza el audio de esos equipos en vez del celular, y si están apagados simplemente no se emite audio entonces tienes que configurar el equipo quitando el bluetooth o redirigiendo el audio al equipo. Si continúa el problema es mejor que llames al 123 para solicitar revisión de tu equipo. Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-05-13T13:02:36.551-05:00","lastPublishTime":"2022-05-18T12:55:50.989-05:00","metrics":{"__typename":"MessageMetrics","views":2197},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:66606/message:66622","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:66624":{"__typename":"ModerationData","id":"moderation_data:66624","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:132785":{"__typename":"User","id":"user:132785","uid":132785,"login":"abiabiabi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-13T13:43:12.701-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:132785"},"ForumReplyMessage:message:66624":{"__typename":"ForumReplyMessage","uid":66624,"id":"message:66624","revisionNum":2,"author":{"__ref":"User:user:75624"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:66606"},"conversation":{"__ref":"Conversation:conversation:66606"},"subject":"Re: No puedo recibir llamadas ni mensajes de dos contactos que no se encuentran bloqueados","moderationData":{"__ref":"ModerationData:moderation_data:66624"},"body":"

Hola Ale80 

\n

 

\n

En algunas ocasiones esto sucede cuando se trata de números específicos porque hemos realizado quizás la portabilidad de otro operador a Claro, y el operador sedente no ha liberado al 100% la línea al nuevo operador es por eso que tengas este tipo de problemas de ser el caso. La solución es comunicarte por el 123 desde tu móvil o a través del inbox del Facebook de Claro Perú para que un asesor valide tu servicio con el área tecnológica y solucionen el problema de la portabilidad incompleta.

\n

 

\n

Otra recomendación que te puedo dar es que realices la prueba de tu chip sim card con otro equipo móvil, y vuelvan hacerte la prueba de llamada y SMS tus 02 contactos, quizás tengas algún aplicativo de tercero que está bloqueando a tus 02 contactos específicamente en tu equipo móvil.

\n

 

\n

Finalmente deben realizar el mismo procedimiento a tus dos contactos, que realicen la prueba del chip sim card en otro equipo y validen con un asesor su servicio, quizás el bloqueo este en el equipo móvil de tus contactos.

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Debe ser un problema del teléfono.

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