Si ya cuentas con el servicio de Respaldo de Agenda y realizaste al menos una sincronización de tus contactos, podrás recuperarlos ingresando con tu usuario y contraseña a: http://www.claro.com.pe/respaldoagenda/
Luego sigue estos pasos:
1. Te vas a SIM
2. Sincronización SIM
3. Eliges la opción recuperar
4. Le das clic en confirmar.
Luego recibirás una notificación en tu celular de la descarga que has solicitado, le das ok y listo.
En caso el incidente persista, puedes escribir a: atecionalcliente@claro.com.pe o por cualquier medio digital para que te den el soporte que necesitas.
Si ya cuentas con el servicio de Respaldo Agenda y realizaste al menos una sincronización de tus contactos, podrás recuperarlos ingresando con tu usuario y contraseña a http://www.claro.com.pe/respaldoagenda/ y haciendo clic en el botón Restaurar.
OJO: La opción de Respaldo agenda sólo funciona si tienes los contactos almacenados en el chip, más no en la memoria física del teléfono o una cuenta de usuario de Gmail o Apple. En caso de que los hayas tenido en una de éstas últimas, sólo basta que ingreses nuevamente con tu usuario y listo.
En caso de que los hayas almacenado únicamente en el equipo, y cambiaste de celular o lo reseteaste por algún motivo, no hay forma de que los recuperes.
Recuerda que otra forma de hacer un backup de contactos es exportándolos a la tarjeta micro SD de tu celular.
Si tienes el sistema operativo iOS (o sea un iPhone) o un Android, cuando cambias de celular puedes sincronizar todo solo logueate con tu cuenta. Es decir, tienes un nuevo equipo y cuando te pregunte si tenías una cuenta anterior, le dices que sí y te logueas.
Te dejo los pasos para rastrear tu móvil en caso de perdida en Android como en IOS, esta consulta debe hacerse apenas se extravié el móvil.
SI TIENES UN SISTEMA ANDROID
Primer paso: Activar “Administrador de Dispositivos Android”
En el dispositivo Android, diríjase en Android a Ajustes–> Seguridad –> Administrador de dispositivos
O en la aplicación Ajustes de Google -> Seguridad -> Ubicar este dispositivo
Sugerencias: Mantener activo la Ubicación o GPS y tener acceso a Internet.
Segundo Paso: Localizar
Por la web, ingresa a www.google.com/android/devicemanager,logueate con la misma cuenta con la que tienes iniciada sesión en tu dispositivo, y pulsa el icono de “Ubicar dispositivo”.
En otro dispositivo, desde la aplicación “Android Device Manager”, solo necesitaras loguearte con la misma cuenta con la que tienes iniciada sesión en tu dispositivo y pulsar el icono de “Ubicar dispositivo”.
SI TIENES UN SISTEMA IOS
Primer paso: Activar “Buscar mi iPhone”
En el iPhone, diríjase a Ajustes > iCloud
Inicia sesión con tu ID de Apple
En la ventana emergente "Permitir que iCloud use la ubicación de su iPhone" pulsa sobre "Ok"
Segundo Paso: Localizar
Entra a la página icloud.com
Inicia sesión con tu ID de Apple
Haz clic en "Buscar mi iPhone"
Selecciona tu iPhone e inmediatamente aparecerá un mapa conla ubicación de tu iPhone
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¡Ayuda!
\n
","body@stringLength":"28","rawBody":"
¡Ayuda!
\n
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hacer?","id":"message:83464","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:175487"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:83464"},"moderationData":{"__ref":"ModerationData:moderation_data:83464"},"postTime":"2024-07-18T22:41:37.167-05:00","lastPublishTime":"2024-07-22T11:15:34.985-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":5734},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:83464"},"Conversation:conversation:83464":{"__typename":"Conversation","id":"conversation:83464","solved":true,"topic":{"__ref":"ForumTopicMessage:message:83464"},"lastPostingActivityTime":"2024-07-22T11:15:34.985-05:00","lastPostTime":"2024-07-19T17:45:41.233-05:00"},"ModerationData:moderation_data:83464":{"__typename":"ModerationData","id":"moderation_data:83464","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:83464":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:83464","relatedMessage":{"__ref":"ForumTopicMessage:message:83464"}},"User:user:8":{"__typename":"User","id":"user:8","uid":8,"login":"DFuentes","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-14T09:14:03.894-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:8"},"ModerationData:moderation_data:581":{"__typename":"ModerationData","id":"moderation_data:581","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:5319":{"__typename":"User","id":"user:5319","uid":5319,"login":"geraldine1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-29T21:22:42.504-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:5319"},"AcceptedSolutionMessage:message:581":{"__typename":"AcceptedSolutionMessage","uid":581,"id":"message:581","revisionNum":3,"author":{"__ref":"User:user:8"},"readOnly":false,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:578"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:581"},"body":"
Si ya cuentas con el servicio de Respaldo de Agenda y realizaste al menos una sincronización de tus contactos, podrás recuperarlos ingresando con tu usuario y contraseña a: http://www.claro.com.pe/respaldoagenda/
\n
\n
Luego sigue estos pasos:
\n
\n
1. Te vas a SIM
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2. Sincronización SIM
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3. Eliges la opción recuperar
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4. Le das clic en confirmar.
\n
\n
Luego recibirás una notificación en tu celular de la descarga que has solicitado, le das ok y listo.
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\n
¡Espero te sirva!
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Hola, trato de hacerlo pero no puedo. Me cambié al chip de 4G y los nombres de los contactos se eliminaron y necesito recuperar mis contactos.
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En caso el incidente persista, puedes escribir a: atecionalcliente@claro.com.pe o por cualquier medio digital para que te den el soporte que necesitas.
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\n
Espero que el dato te sirva.
\n
\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":2,"repliesCount":1,"postTime":"2016-11-30T09:05:07.459-05:00","lastPublishTime":"2020-01-20T17:32:09.992-05:00","metrics":{"__typename":"MessageMetrics","views":80050},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:578/message:2738","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:40955":{"__typename":"User","id":"user:40955","uid":40955,"login":"Benjamín","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-05-21T16:18:08.147-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:40955"},"ModerationData:moderation_data:13304":{"__typename":"ModerationData","id":"moderation_data:13304","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:13304":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:40955"},"id":"message:13304","revisionNum":2,"uid":13304,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"AcceptedSolutionMessage:message:581"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:13304"},"body":"
No puedo entrar me sale error y no puedo recuperar mis contactos.
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"76","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-05-21T16:29:16.136-05:00","lastPublishTime":"2020-01-20T17:37:52.589-05:00","metrics":{"__typename":"MessageMetrics","views":1780},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:578/message:13304","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:13394":{"__typename":"ModerationData","id":"moderation_data:13394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:13394":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:13394","revisionNum":1,"uid":13394,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"AcceptedSolutionMessage:message:581"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:13394"},"body":"
Si ya cuentas con el servicio de Respaldo Agenda y realizaste al menos una sincronización de tus contactos, podrás recuperarlos ingresando con tu usuario y contraseña a http://www.claro.com.pe/respaldoagenda/ y haciendo clic en el botón Restaurar.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-05-26T17:06:48.335-05:00","lastPublishTime":"2018-05-26T17:06:48.335-05:00","metrics":{"__typename":"MessageMetrics","views":1744},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:578/message:13394","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:8975":{"__typename":"User","id":"user:8975","uid":8975,"login":"Ribukhu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-13T10:21:12.672-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:8975"},"ModerationData:moderation_data:4396":{"__typename":"ModerationData","id":"moderation_data:4396","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4396":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8975"},"id":"message:4396","revisionNum":2,"uid":4396,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:578"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:4396"},"body":"
OJO: La opción de Respaldo agenda sólo funciona si tienes los contactos almacenados en el chip, más no en la memoria física del teléfono o una cuenta de usuario de Gmail o Apple. En caso de que los hayas tenido en una de éstas últimas, sólo basta que ingreses nuevamente con tu usuario y listo.
\n
\n
En caso de que los hayas almacenado únicamente en el equipo, y cambiaste de celular o lo reseteaste por algún motivo, no hay forma de que los recuperes.
\n
\n
Recuerda que otra forma de hacer un backup de contactos es exportándolos a la tarjeta micro SD de tu celular.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2017-02-14T12:40:17.943-05:00","lastPublishTime":"2020-01-20T17:34:11.164-05:00","metrics":{"__typename":"MessageMetrics","views":68494},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:578/message:4396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:6":{"__typename":"User","id":"user:6","uid":6,"login":"Mc_1986","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-13T09:24:38.253-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:6"},"ModerationData:moderation_data:579":{"__typename":"ModerationData","id":"moderation_data:579","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:579":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:6"},"id":"message:579","revisionNum":2,"uid":579,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:578"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:579"},"body":"
Si tienes el sistema operativo iOS (o sea un iPhone) o un Android, cuando cambias de celular puedes sincronizar todo solo logueate con tu cuenta. Es decir, tienes un nuevo equipo y cuando te pregunte si tenías una cuenta anterior, le dices que sí y te logueas.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-09-09T09:24:09.015-05:00","lastPublishTime":"2020-01-20T17:29:51.595-05:00","metrics":{"__typename":"MessageMetrics","views":80726},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:578/message:579","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ModerationData:moderation_data:7239":{"__typename":"ModerationData","id":"moderation_data:7239","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7239":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2990"},"id":"message:7239","revisionNum":2,"uid":7239,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:578"},"conversation":{"__ref":"Conversation:conversation:578"},"subject":"Re: ¿Cómo recupero mis contactos de Respaldo Agenda?","moderationData":{"__ref":"ModerationData:moderation_data:7239"},"body":"
Te dejo los pasos para rastrear tu móvil en caso de perdida en Android como en IOS, esta consulta debe hacerse apenas se extravié el móvil.
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\n
SI TIENES UN SISTEMA ANDROID
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Primer paso: Activar “Administrador de Dispositivos Android”
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En el dispositivo Android, diríjase en Android a Ajustes–> Seguridad –> Administrador de dispositivos
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O en la aplicación Ajustes de Google -> Seguridad -> Ubicar este dispositivo
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Sugerencias: Mantener activo la Ubicación o GPS y tener acceso a Internet.
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Segundo Paso: Localizar
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Por la web, ingresa a www.google.com/android/devicemanager,logueate con la misma cuenta con la que tienes iniciada sesión en tu dispositivo, y pulsa el icono de “Ubicar dispositivo”.
\n
En otro dispositivo, desde la aplicación “Android Device Manager”, solo necesitaras loguearte con la misma cuenta con la que tienes iniciada sesión en tu dispositivo y pulsar el icono de “Ubicar dispositivo”.
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SI TIENES UN SISTEMA IOS
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Primer paso: Activar “Buscar mi iPhone”
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En el iPhone, diríjase a Ajustes > iCloud
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Inicia sesión con tu ID de Apple
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En la ventana emergente \"Permitir que iCloud use la ubicación de su iPhone\" pulsa sobre \"Ok\"
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Segundo Paso: Localizar
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Entra a la página icloud.com
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Inicia sesión con tu ID de Apple
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Haz clic en \"Buscar mi iPhone\"
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Selecciona tu iPhone e inmediatamente aparecerá un mapa conla ubicación de tu iPhone
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Lo más recomendable es respaldar los contactos con un correo electronico sea Hotmail, Outlook o Gmail.
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Saludos :robotwink:
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