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Avatar de paty1gio987
paty1gio987
Principiante
23-01-2020
Resuelto

Mi celular está desactivado para hacer llamadas ¿qué hago?

Acabo de prender mi celular y me sale los datos desactivados, y luego quiero llamar y sale que mi celular no está habilitado para hacer esa llamada.

inconveniente
llamadas
  • Avatar de Nasutra
    Nasutra
    08-10-2019

    Hola,

    La garantía es de 12 meses (para equipos); 6 meses para baterías, audífonos y/o cargadores y 3 meses para otros accesorios.

    Yo te recomiendo que puedas ir personalmente a un centro de atención para que vean el equipo, también puedes leer las condiciones de garantía en el siguiente enlace

    Puede que se trate de un problema de fábrica, pero tienes que descartarlo personalmente.

     

    Espero y que la información te ayude y sobre todo se solucione lo de tu equipo.

    Saludos 😜

    Regálame un like si te ayudé y marca mi respuesta como solución para ayudar a otros usuarios dentro de la comunidad.

5 Respuestas

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  • Avatar de Alexanders
    Alexanders
    Profesional
    23-01-2020

    Hola paty1gio987 

     

    ¿Qué plan tienes? Si es un prepago quizá se deba por falta de recarga, que se desactivo temporalmente las llamadas salientes.

     

    Si es un plan postpago igual quizá por falta de pago.

     

    Si en ambos casos no es por ninguno de estos motivos, confirma que tu teléfono no se encuentre en modo avión, o que el chip este mal colocado, para ello podrías probar este chip en otro equipo.

     

    Lo último que podría estar pasando, es un inconveniente en tu propia línea, por lo tanto tendrías que comunicarte directamente con un asesor de Claro a través de ClaroBot.

     

    Solo ellos podrían ayudarte ya que tienen las herramientas necesarias. 

     

    Espero te sirva la info ¡nos vemos!

    • Avatar de 73601017
      73601017
      Principiante
      13-12-2023

      Ya está pagado 

       

       

  • Avatar de josef1906
    josef1906
    Profesional
    23-01-2020

    Pueda a que se deba a una mala configuración del equipo.

     

    Revisa que no esté en modo avión por ejemplo en caso persista comunícate con claro desde otro equipo y que te guie en las configuraciones.


    Suerte!!!!:smileywink:

  • Avatar de Gerard123
    Gerard123
    Leyenda
    23-01-2020

    Hola paty1gio987 

     

    Puedes llamar al 123 y recibir soporte, para que puedas solucionar el problema.

     

    Espero se solucione.

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Acabo de prender mi celular y me sale los datos desactivados, y luego quiero llamar y sale que mi celular no está habilitado para hacer esa llamada.

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Acabo de prender mi celular y me sale los datos desactivados, y luego quiero llamar y sale que mi celular no está habilitado para hacer esa llamada.

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Mi celular está desactivado para hacer llamadas ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:34375"},"body":"

Hola paty1gio987 

\n

 

\n

¿Qué plan tienes? Si es un prepago quizá se deba por falta de recarga, que se desactivo temporalmente las llamadas salientes.

\n

 

\n

Si es un plan postpago igual quizá por falta de pago.

\n

 

\n

Si en ambos casos no es por ninguno de estos motivos, confirma que tu teléfono no se encuentre en modo avión, o que el chip este mal colocado, para ello podrías probar este chip en otro equipo.

\n

 

\n

Lo último que podría estar pasando, es un inconveniente en tu propia línea, por lo tanto tendrías que comunicarte directamente con un asesor de Claro a través de ClaroBot.

\n

 

\n

Solo ellos podrían ayudarte ya que tienen las herramientas necesarias. 

\n

 

\n

Espero te sirva la info ¡nos vemos!

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Ya está pagado 

 

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-12-13T10:05:02.268-05:00","lastPublishTime":"2023-12-13T10:05:02.268-05:00","metrics":{"__typename":"MessageMetrics","views":9299},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:34370/message:81875","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:82401":{"__typename":"User","id":"user:82401","uid":82401,"login":"josef1906","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-01-08T14:44:58.235-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:82401"},"ModerationData:moderation_data:34389":{"__typename":"ModerationData","id":"moderation_data:34389","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:34389":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:82401"},"id":"message:34389","revisionNum":2,"uid":34389,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:34370"},"conversation":{"__ref":"Conversation:conversation:34370"},"subject":"Re: Mi celular está desactivado para hacer llamadas ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:34389"},"body":"

Pueda a que se deba a una mala configuración del equipo.

\n

 

\n

Revisa que no esté en modo avión por ejemplo en caso persista comunícate con claro desde otro equipo y que te guie en las configuraciones.

\n


Suerte!!!!:smileywink:

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Hola paty1gio987 

\n

 

\n

Puedes llamar al 123 y recibir soporte, para que puedas solucionar el problema.

\n

 

\n

Espero se solucione.

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Te recomiendo reiniciar tu celular. 

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