Buenas tardes, me ofrecieron el 50% de descuento en mi recibo el cual pago puntualmente, pero llegó el mismo monto en el recibo del mes. El descuento que me ofrecieron fue antes del ciclo de facturación que son todos los 18 de cada mes y a mí me llamaron el 9 de Diciembre, estoy llamando a Claro y no me dan solución indicándome que el descuento fue hecho por otra área.
Hola hermanito,
Me parece súper extraño que no se haya realizado el descuento en tu recibo... Te sugiero que revises bien las consideraciones, ya que lo que usualmente pasa es que te brindan promociones por solo vender, espero que no sea tu caso.
Recuerda que un asesor tiene que validar esa promoción, no te recomiendo que llames, mejor comunícate por el ClaroBot para que puedan orientarte.
Dieguin
Gracias Dieguin x tu respuesta..Lo hice x la página del Facebook q me enviaste ...Solucionado el problema...Ya se regularizo..Un abrazo
Hola!!!
Te recomiendo que te comuniques con un asesor de redes sociales para que verifique tu comunicación con el 123 y pueda darte la info correspondiente o elevar un reporte. Puedes entrar acá y escribir un mensaje: https://www.facebook.com/AmericaMovilPeruSAC/.
Buenas tardes, me ofrecieron el 50% de descuento en mi recibo el cual pago puntualmente, pero llegó el mismo monto en el recibo del mes. El descuento que me ofrecieron fue antes del ciclo de facturación que son todos los 18 de cada mes y a mí me llamaron el 9 de Diciembre, estoy llamando a Claro y no me dan solución indicándome que el descuento fue hecho por otra área.
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Descuento del 50% en la facturación de Claro","moderationData":{"__ref":"ModerationData:moderation_data:60498"},"body":"Hola hermanito,
\n\n
Me parece súper extraño que no se haya realizado el descuento en tu recibo... Te sugiero que revises bien las consideraciones, ya que lo que usualmente pasa es que te brindan promociones por solo vender, espero que no sea tu caso.
\n\n
Recuerda que un asesor tiene que validar esa promoción, no te recomiendo que llames, mejor comunícate por el ClaroBot para que puedan orientarte.
\n\n
Dieguin
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2021-01-05T18:22:38.956-05:00","lastPublishTime":"2023-12-18T15:45:30.498-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":20861},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:60495/message:60498","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:60562"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:60562":{"__typename":"ModerationData","id":"moderation_data:60562","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:60562":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:113495"},"id":"message:60562","revisionNum":1,"uid":60562,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:60498"},"conversation":{"__ref":"Conversation:conversation:60495"},"subject":"Re: Descuento del 50% en la facturación de Claro","moderationData":{"__ref":"ModerationData:moderation_data:60562"},"body":"Gracias Dieguin x tu respuesta..Lo hice x la página del Facebook q me enviaste ...Solucionado el problema...Ya se regularizo..Un abrazo
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Hola!!!
\n\n
Te recomiendo que te comuniques con un asesor de redes sociales para que verifique tu comunicación con el 123 y pueda darte la info correspondiente o elevar un reporte. Puedes entrar acá y escribir un mensaje: https://www.facebook.com/AmericaMovilPeruSAC/.
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