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David_09
Principiante
08-08-2023
Resuelto

Al cambiar de titular mi número prepago pierde sus beneficios por antigüedad o los puntos acumulados

Quisiera saber si pierdo mis beneficios por antigüedad y etc, cuando era menor de edad mi papá me dio un número el cuál yo recargué y casi siempre usaba y compraba paquetes (lo que me dio puntos y beneficios), ahora con más de 20 años quiero poner ese número a mi nombre y quisiera saber si perderé los beneficios y si seré como un "cliente nuevo".

cambio de titularidad

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    08-08-2023

    Hola David_09 . Muy buena pregunta.

     

    Te comento que los beneficios se pierden si sucede algún evento como: baja de servicio, portabilidad o cambio de titularidad, entonces si perderías los Claro puntos y los beneficios, es decir iniciarías como un nuevo cliente.

     

    Si quieres tener más beneficios y conservarlos sería mejor que migres a un plan postpago, de esta forma tendrás el número y los beneficios a tú nombre.

     

    Conoce los nuevos planes en: www.claro.com.pe/personas/movil/postpago

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Al cambiar de titular mi número prepago pierde sus beneficios por antigüedad o los puntos acumulados","moderationData":{"__ref":"ModerationData:moderation_data:80769"},"body":"

Hola David_09 . Muy buena pregunta.

\n

 

\n

Te comento que los beneficios se pierden si sucede algún evento como: baja de servicio, portabilidad o cambio de titularidad, entonces si perderías los Claro puntos y los beneficios, es decir iniciarías como un nuevo cliente.

\n

 

\n

Si quieres tener más beneficios y conservarlos sería mejor que migres a un plan postpago, de esta forma tendrás el número y los beneficios a tú nombre.

\n

 

\n

Conoce los nuevos planes en: www.claro.com.pe/personas/movil/postpago

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