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Luis216
Principiante
08-09-2024
Resuelto

¿Si debo un recibo de TV básica podré pagar solo mi plan?

Hola buenas noches hoy me pase a postpago de 55 y mi pregunta es que yo estoy debiendo de un recibo de TV básica que me acreditaron por error ¿Podré pagar solo mi recibo?

 

facturación

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  • Avatar de Zake01
    Zake01
    Leyenda
    08-09-2024

    Hola buenas si ya solucionaste el problema de cobro indebido puedes pagar tu servicio postpago sin ningún inconveniente.

    Ahora quizás te refieras a un pago parcial porque tienes algún proceso de reclamo por facturación, de ser así solo debes pagar el importe no reclamado, y la diferencia se liberara o no dependiendo de la respuesta de tu reclamo, es decir si lo declaran fundado o no.

     

    Si necesitas más información, recuerda que puedas escribirle a un asesor a través de ClaroBot.

     

    Saludos,

     

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¿Si debo un recibo de TV básica podré pagar solo mi plan?","moderationData":{"__ref":"ModerationData:moderation_data:84094"},"body":"

Hola buenas si ya solucionaste el problema de cobro indebido puedes pagar tu servicio postpago sin ningún inconveniente.

\n

Ahora quizás te refieras a un pago parcial porque tienes algún proceso de reclamo por facturación, de ser así solo debes pagar el importe no reclamado, y la diferencia se liberara o no dependiendo de la respuesta de tu reclamo, es decir si lo declaran fundado o no.

\n

 

\n

Si necesitas más información, recuerda que puedas escribirle a un asesor a través de ClaroBot.

\n

 

\n

Saludos,

\n

 

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