Discusión del foro

Avatar de Argos1
Argos1
Profesional
25-05-2024
Resuelto

¿PUEDO BLOQUEAR SOLO EQUIPO? problemas de pago

Renove en Claro con mi línea postpago, el equipo le di a un familiar para que pague mensual. El ingreso su chip un número diferente a mi línea postpago. Estuvo pagando unos meses, dejo de pagar y al ...
equipo
  • Avatar de Hannah-123
    Hannah-123
    11-05-2020

    Hola, GERMANALM 

     

    Primero que todo, intenta hacer un reinicio desde el Smart Home, estos son los equipos disponibles:

     

    undefined

    Con esto se debería solucionar el inconveniente que tengas...

     

    En caso no se solucione con las diversas opciones de ayuda que te da el Smart Home, te puedes comunicar por el inbox de Facebook Claro Perú.

     

    Espero te ayude con tu duda. Un abrazo y cuídate mucho.:heart::smileyhappy:

     

Avatar de Zake01
Zake01
Leyenda
26-05-2024

Hola buenas claro, si el equipo esta a tu nombre lo puedes bloquear ya que el usuario no lo esta pagando te puedes comunicar con un asesor por ClaroBot ellos te van ayudar. 

 

Saludos,

Avatar de Argos1
Argos1
Profesional
03-06-2024

Gracias 🙂

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BLOQUEAR SOLO EQUIPO? problemas de pago","id":"message:82995","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:16848"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:82995"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82995"},"body@stripHtml({\"truncateLength\":200})":" Renove en Claro con mi línea postpago, el equipo le di a un familiar para que pague mensual. El ingreso su chip un número diferente a mi línea postpago. Estuvo pagando unos meses, dejo de pagar y al ...","body@stringLength":"479","rawBody":"

Renove en Claro con mi línea postpago, el equipo le di a un familiar para que pague mensual. El ingreso su chip un número diferente a mi línea postpago. Estuvo pagando unos meses, dejo de pagar y al parecer no piensa hacerlo. Deseo bloquear el equipo por que no me parece justo que siga usandolo. ¿Cómo se procede en estos casos? Ya que tengo entendido que la línea debe estar asociada con el equipo, pero el estuvo usando otro número que no esta registrado con mi nombre.

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Gracias 🙂

","body@stringLength":"17","rawBody":"

Gracias 🙂

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Hola buenas claro, si el equipo esta a tu nombre lo puedes bloquear ya que el usuario no lo esta pagando te puedes comunicar con un asesor por ClaroBot ellos te van ayudar. 

\n

 

\n

Saludos,

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Hola buenas claro, si el equipo esta a tu nombre lo puedes bloquear ya que el usuario no lo esta pagando te puedes comunicar con un asesor por ClaroBot ellos te van ayudar. 

\n

 

\n

Saludos,

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