Discusión del foro

Profesional

21-07-2021

Resuelto

¿Por qué no puedo recargar mi línea?

Hola, tengo un problema con mi línea prepago, pasa que cuando quiero recargar en tiendas me dicen que la operación no se realizó.

Hace 2 semanas di de baja mi plan postpago y ahora soy prepago. Al inicio no podía realizar llamadas ahora no puedo recargar.

Ayuda por favor.

problemas

recargas

1 Respuesta

Hannah-123
Leyenda
21-07-2021
¡Olii, amiga! :robothappy:

Intenta recargar tu servicio desde la app de tu banca móvil o desde la app Mi Claro, quizás mediante esas opciones puedes realizar la recarga. De lo contrario, lo mejor será que te comuniques con un asesor a través del ClaroBot para que revisen tu línea y te digan que es lo que está pasando, capaz sea una incidencia, no te preocupes que lo podrás solucionar.

¡Suerte!

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Hola, tengo un problema con mi línea prepago, pasa que cuando quiero recargar en tiendas me dicen que la operación no se realizó.

Hace 2 semanas di de baja mi plan postpago y ahora soy prepago. Al inicio no podía realizar llamadas ahora no puedo recargar.

Ayuda por favor.

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Hola, tengo un problema con mi línea prepago, pasa que cuando quiero recargar en tiendas me dicen que la operación no se realizó.

Hace 2 semanas di de baja mi plan postpago y ahora soy prepago. Al inicio no podía realizar llamadas ahora no puedo recargar.

Ayuda por favor.

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¿Por qué no puedo recargar mi línea?","moderationData":{"__ref":"ModerationData:moderation_data:68714"},"body":"

¡Olii, amiga! :robothappy:

Intenta recargar tu servicio desde la app de tu banca móvil o desde la app Mi Claro, quizás mediante esas opciones puedes realizar la recarga. De lo contrario, lo mejor será que te comuniques con un asesor a través del ClaroBot para que revisen tu línea y te digan que es lo que está pasando, capaz sea una incidencia, no te preocupes que lo podrás solucionar.

¡Suerte!

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