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Avatar de Vicky20
Vicky20
Aficionado
27-12-2016
Resuelto

¿Los servicios móviles postpago se cobran por adelantado?

Buenas tardes. Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX ...
adelantado
cobro
móvil
pagos
postpago
recibo
recibos
Avatar de JosephToño23
JosephToño23
Leyenda
29-10-2016

Hola Dinego

 

Dentro del recibo se detallan dos ciclos.

El primero pertenece al ciclo anterior, y el segundo al actual.

Por ejemplo, si tus ciclos empiezan los 16, y hoy es 16/10/2016, en el recibo se registrarán todos los posibles consumos adicionales o cargos no cobrados, como proporcionales ocasionados por cambios de plan,  del 16/09/2016 al 15/10/2016 (ciclo anterior).  Además, se incluirá un monto por tu cargo fijo completo (plan), ya que el pago es por adelantado. Dicho cargo pertenecerá al periodo del 16/10/2016 al 15/11/2016 (ciclo actual).

 

Espero que el dato te sirva.

 

 

Saludos,

 

JP

Avatar de Dinego
Dinego
Principiante
02-11-2016

Gracias por su atención @JosephToño23 , es como usted indica en su correo de respuesta me cobraron por adelantado el mes actual. Sin embargo; lo que me refería es que ya habiendo pagado el ciclo actual por adelantado en el recibo anterior, actualmente he recibido un recibo de nuevo indicando dicho ciclo de facturación. Es eso lo que me confunde y no sé si realizar la respectiva cancelación del recibo.

  • Avatar de JosephToño23
    JosephToño23
    Leyenda
    03-11-2016

    Hola de nuevo @Dinego

     

    Pues sí, en todos los recibos siempre se detallarán los dos ciclos (el pasado y en curso). Si te están facturando tu cargo fijo, y en el detalle de ese cargo fijo aparece el ciclo pasado, pueda que exista un error. 

     

    Espero te sirva.

     

    Saludos,

     

    JP

    • Avatar de katyolivos
      katyolivos
      Principiante
      28-02-2017

      Hice mi cambio a claro el 16 de febrero, y me llego una factura por el periodo del 18 de enero al 17 de febrero por el mes completo, ¿les parece justo? En Perú tuve que elevar mi reclamos a Osiptel, porque si me dan una línea post pago no tengo porque pagar prepago, además de eso dicen que el pago es por el siguiente periodo, sin embargo la factura aparece el periodo 18 de enero al 17 de febrero, me parece una estafa y una falta de respeto al consumidor, estoy haciendo mi reclamo antes de que venza y factura y luego no digan que hago un reclamo por que no puedo pagar.

      • Avatar de CamilaRG
        CamilaRG
        Principiante
        01-03-2017

        Me pasa exactamente lo mismo. Me pasé a Claro el día 14 de Febrero, pero mi recibo dice que es del periodo del 16 de enero al 15 de febrero y me cobran el plan completo. Estoy llamando y me dicen que solo me cobran por servicios adicionales, pero no he hecho ninguno y lo que me cobran dice claramente que es mi plan. No saben darme razón por teléfono.

    • Avatar de JosephToño23
      JosephToño23
      Leyenda
      01-03-2017

      Qué tal. 

       

      Además de los aportes de @MarckTj y de los demás usuarios, les sugiero revisar la primera página de este post, en la que encontrarán 2 soluciones que sintetizan la respuesta a su consulta, tal vez les ayude a despejar algunas dudas, sino, pueden hacerlas llegar a la comunidad. De seguro un usuario que pasó por lo mismo les expondrá la información de otra manera para que todo quede más claro. 

       

      Saludos,

       

      JP

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servicios móviles postpago se cobran por adelantado?","id":"message:3314","revisionNum":4,"repliesCount":23,"author":{"__ref":"User:user:6651"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:3314"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3314"},"body@stripHtml({\"truncateLength\":200})":" Buenas tardes. \n Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX ...","body@stringLength":"625","rawBody":"

Buenas tardes.

\n


Anteriormente contaba con el plan MAX 39, mi periodo de facturación eran los días 12 cuando se inicia el nuevo periodo. Este mes hice la renovación de mi equipo con nuevo plan MAX 79, y en mi estado de cuenta que me llego el 20/12/16 ya me facturan el nuevo plan, si aún no lo he usado.

\n


Además anteriormente cuando cambie de plan no se veía afecto en la mensualidad del mes, se realizaba en el siguiente mes.
Entonces supongo que en el último mes de mi contrato decida culminar todo vínculo con la empresa Claro, ¿ya no me cobraran mensualidad porque la cobran adelantado?

","kudosSumWeight":0,"postTime":"2016-12-27T13:12:10.906-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:adelantado","text":"adelantado","time":"2016-12-27T15:25:14.621-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:cobro","text":"cobro","time":"2017-01-23T20:44:04.019-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:pagos","text":"pagos","time":"2016-06-13T09:33:43.241-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:postpago","text":"postpago","time":"2016-06-13T09:26:32.595-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:recibo","text":"recibo","time":"2016-06-13T09:33:43.241-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDc","node":{"__typename":"Tag","id":"tag:recibos","text":"recibos","time":"2016-06-22T19:57:48.925-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3314_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":37520},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:3314":{"__typename":"Conversation","id":"conversation:3314","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3314"},"lastPostingActivityTime":"2020-02-14T11:55:34.783-05:00","lastPostTime":"2017-03-01T10:45:43.411-05:00","unreadReplyCount":23,"isSubscribed":false},"ModerationData:moderation_data:3314":{"__typename":"ModerationData","id":"moderation_data:3314","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3314_4":{"__typename":"Revision","id":"revision:3314_4","lastEditTime":"2020-02-14T11:55:34.783-05:00"},"ForumReplyMessage:message:1802":{"__typename":"ForumReplyMessage","id":"message:1802","conversation":{"__ref":"Conversation:conversation:3314"},"author":{"__ref":"User:user:3385"},"revisionNum":2,"uid":1802,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Los servicios móviles postpago se cobran por adelantado?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1802"},"parent":{"__ref":"ForumReplyMessage:message:1695"},"body":"

Gracias por su atención @JosephToño23 , es como usted indica en su correo de respuesta me cobraron por adelantado el mes actual. Sin embargo; lo que me refería es que ya habiendo pagado el ciclo actual por adelantado en el recibo anterior, actualmente he recibido un recibo de nuevo indicando dicho ciclo de facturación. Es eso lo que me confunde y no sé si realizar la respectiva cancelación del recibo.

","body@stringLength":"518","rawBody":"

Gracias por su atención @JosephToño23 , es como usted indica en su correo de respuesta me cobraron por adelantado el mes actual. Sin embargo; lo que me refería es que ya habiendo pagado el ciclo actual por adelantado en el recibo anterior, actualmente he recibido un recibo de nuevo indicando dicho ciclo de facturación. Es eso lo que me confunde y no sé si realizar la respectiva cancelación del recibo.

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¡Qué tal, anita_e_s0812!

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Más o menos es así: 

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En los recibos, se incluyen dos periodos, el actual y el pasado. O sea, sí tu línea se activó el día 10 de noviembre, tu ciclo de facturación puede ser el 14, quiere decir que el 14/11/2016 se cargó tu saldo y se emitió un recibo. Al recepcionar el recibo, notarás lo siguiente:

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Como puedes notar, aun siendo la fecha de activación el 10 de noviembre, en el documento te da un periodo del 14 de octubre al 13 de noviembre, que representa el posible proporcional que te puedan cobrar, pero no por esos 30 días (diferencia entre el 14 de octubre al 13 de noviembre), sino contados a partir del 10 de noviembre que activaste el servicio. Otro dato, como bien lo dice Mc_1986, el cobro por el cargo fijo (Plan Max) es por el mes en curso, es decir, del 14 de noviembre hasta el 13 de diciembre. 

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Espero que la información este un poco más clara. Si tienes dudas, puedes darlas a conocer a la comunidad.

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Saludos,

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\n

JP

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2016-12-13T08:50:58.205-05:00","lastPublishTime":"2020-02-14T12:03:45.203-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0zMDE0LTE4MWkzQkE3MjI3RDREQzRGMEI1?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":45541},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:3314/message:3014","customFields":[]},"User:user:3385":{"__typename":"User","id":"user:3385","uid":3385,"login":"Dinego","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-28T18:24:56.315-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:1802":{"__typename":"ModerationData","id":"moderation_data:1802","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:1695":{"__typename":"ModerationData","id":"moderation_data:1695","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:1695":{"__typename":"ForumReplyMessage","id":"message:1695","revisionNum":3,"uid":1695,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:3314"},"subject":"Re: ¿Los servicios móviles postpago se cobran por adelantado?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1695"},"body":"

Hola Dinego

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Dentro del recibo se detallan dos ciclos.

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El primero pertenece al ciclo anterior, y el segundo al actual.

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Por ejemplo, si tus ciclos empiezan los 16, y hoy es 16/10/2016, en el recibo se registrarán todos los posibles consumos adicionales o cargos no cobrados, como proporcionales ocasionados por cambios de plan,  del 16/09/2016 al 15/10/2016 (ciclo anterior).  Además, se incluirá un monto por tu cargo fijo completo (plan), ya que el pago es por adelantado. Dicho cargo pertenecerá al periodo del 16/10/2016 al 15/11/2016 (ciclo actual).

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Espero que el dato te sirva.

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Saludos,

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\n

JP

","body@stringLength":"912","rawBody":"

Hola 

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Dentro del recibo se detallan dos ciclos.

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El primero pertenece al ciclo anterior, y el segundo al actual.

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Por ejemplo, si tus ciclos empiezan los 16, y hoy es 16/10/2016, en el recibo se registrarán todos los posibles consumos adicionales o cargos no cobrados, como proporcionales ocasionados por cambios de plan,  del 16/09/2016 al 15/10/2016 (ciclo anterior).  Además, se incluirá un monto por tu cargo fijo completo (plan), ya que el pago es por adelantado. Dicho cargo pertenecerá al periodo del 16/10/2016 al 15/11/2016 (ciclo actual).

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Espero que el dato te sirva.

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Saludos,

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\n

JP

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¿Los servicios móviles postpago se cobran por adelantado?","moderationData":{"__ref":"ModerationData:moderation_data:1836"},"body":"

Hola de nuevo @Dinego

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Pues sí, en todos los recibos siempre se detallarán los dos ciclos (el pasado y en curso). Si te están facturando tu cargo fijo, y en el detalle de ese cargo fijo aparece el ciclo pasado, pueda que exista un error. 

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Espero te sirva.

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Saludos,

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\n

JP

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Hice mi cambio a claro el 16 de febrero, y me llego una factura por el periodo del 18 de enero al 17 de febrero por el mes completo, ¿les parece justo? En Perú tuve que elevar mi reclamos a Osiptel, porque si me dan una línea post pago no tengo porque pagar prepago, además de eso dicen que el pago es por el siguiente periodo, sin embargo la factura aparece el periodo 18 de enero al 17 de febrero, me parece una estafa y una falta de respeto al consumidor, estoy haciendo mi reclamo antes de que venza y factura y luego no digan que hago un reclamo por que no puedo pagar.

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Me pasa exactamente lo mismo. Me pasé a Claro el día 14 de Febrero, pero mi recibo dice que es del periodo del 16 de enero al 15 de febrero y me cobran el plan completo. Estoy llamando y me dicen que solo me cobran por servicios adicionales, pero no he hecho ninguno y lo que me cobran dice claramente que es mi plan. No saben darme razón por teléfono.

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Qué tal. 

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Además de los aportes de @MarckTj y de los demás usuarios, les sugiero revisar la primera página de este post, en la que encontrarán 2 soluciones que sintetizan la respuesta a su consulta, tal vez les ayude a despejar algunas dudas, sino, pueden hacerlas llegar a la comunidad. De seguro un usuario que pasó por lo mismo les expondrá la información de otra manera para que todo quede más claro. 

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Saludos,

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\n

JP

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