Tengo dos planes postpago, una que recientemente renové, quisiera saber, ¿qué pasa si bloqueo por pérdida o robo y dejo de pagar? ya que estoy teniendo problemas para acceder a las redes sociales, me...
Buen día, ten en cuenta lo siguiente, si bien es cierto al momento de hacer renovación y/o adquirir un servicio nuevo postpago firmas un contrato de por medio, normalmente puede ser de 18 meses. Ahora en el caso dejes de pagar el servicio por los motivos que mencionas tienes un tiempo aproximado para poder ponerte al día, dado el caso que ese tiempo se pase (lo normal son 30 días) la línea se mantendrá activa pero en algunos se estaría emitiendo el cobro de penalidad por incumplimiento de contrato. Si en algún momento tienes problemas con los servicios sociales puedes comunicarte al área de atención tecnológica y presentar el problema, en el caso que sepas configurar el APN (PUNTO DE ACCESO) se podría hacer, de lo contrario acércate a un centro de atención al cliente. Por lo tanto debes de tener en cuenta tan estos puntos, si la línea ya presenta bloqueo por cobranza y pagas después de tu ciclo de facturación, para el siguiente mes tendrás un cobro adicional a tu mes normal más los s/ 10.00 de reconexión. Slds.
Kay12 Si paga mañana el recibo que tiene vencimiento la fecha de hoy, no pagará ningún recargo salvo que mañana mismo a primera hora y antes que pague le realicen un bloqueo por cobranza, sin embargo es improbable que pase.
Hola quisiera saber algo, pasa que hace poco renové mi equipo pero quisiera saber algo pasa que tengo que salir del país como haría en este caso con el plan que adquirí.
Por lo que mencionas, yo te sugiero que generes la suspensión de tu servicio, puedes suspenderlo por un mínimo de 15 días y máximo acumulado anual de 62 días calendarios, la suspensión no tiene costo y se te generara un cobro por reconexión de S/29.75. Por otro lado también puedes generar una migración a prepago, pero debes tener en cuenta que si tienes un acuerdo vigente se te generara el cobro por el reintegro de equipo. Por ello lo más recomendable es que realices una suspensión en tu servicio.
Para que te puedan ayudar con ello, puedes comunicarte a los siguientes medios:
-Desde un móvil Claro sin costo al 123 opción 2-9
-Desde un móvil o fijo sin costo al 0 800 00 123
-Desde cualquier móvil o fijo con costo al 01 620-0123
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mora si bloqueo mi línea y deja de pagar?","id":"message:3760","revisionNum":4,"repliesCount":14,"author":{"__ref":"User:user:7722"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:3760"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3760"},"body@stripHtml({\"truncateLength\":200})":" Tengo dos planes postpago, una que recientemente renové, quisiera saber, ¿qué pasa si bloqueo por pérdida o robo y dejo de pagar? ya que estoy teniendo problemas para acceder a las redes sociales, me...","body@stringLength":"339","rawBody":"
Tengo dos planes postpago, una que recientemente renové, quisiera saber, ¿qué pasa si bloqueo por pérdida o robo y dejo de pagar? ya que estoy teniendo problemas para acceder a las redes sociales, me contacte a soporte técnico pero no me brindaron ninguna solución, a causa de ello estoy insatisfecho y quiero cambiarme de operador.
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Kay12 Si paga mañana el recibo que tiene vencimiento la fecha de hoy, no pagará ningún recargo salvo que mañana mismo a primera hora y antes que pague le realicen un bloqueo por cobranza, sin embargo es improbable que pase.
\n
\n
Saludos :robotwink:
\n
","body@stringLength":"504","rawBody":"
Si paga mañana el recibo que tiene vencimiento la fecha de hoy, no pagará ningún recargo salvo que mañana mismo a primera hora y antes que pague le realicen un bloqueo por cobranza, sin embargo es improbable que pase.
\n
\n
Saludos :robotwink:
\n
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Buen día, ten en cuenta lo siguiente, si bien es cierto al momento de hacer renovación y/o adquirir un servicio nuevo postpago firmas un contrato de por medio, normalmente puede ser de 18 meses. Ahora en el caso dejes de pagar el servicio por los motivos que mencionas tienes un tiempo aproximado para poder ponerte al día, dado el caso que ese tiempo se pase (lo normal son 30 días) la línea se mantendrá activa pero en algunos se estaría emitiendo el cobro de penalidad por incumplimiento de contrato. Si en algún momento tienes problemas con los servicios sociales puedes comunicarte al área de atención tecnológica y presentar el problema, en el caso que sepas configurar el APN (PUNTO DE ACCESO) se podría hacer, de lo contrario acércate a un centro de atención al cliente. Por lo tanto debes de tener en cuenta tan estos puntos, si la línea ya presenta bloqueo por cobranza y pagas después de tu ciclo de facturación, para el siguiente mes tendrás un cobro adicional a tu mes normal más los s/ 10.00 de reconexión. Slds.
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Disculpa es decir si no pague mi factura del mes que se vence hoy y lo pago mañana, ¿no me van a cobrar nada mañana aparte de mi factura?
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Disculpa es decir si no pague mi factura del mes que se vence hoy y lo pago mañana, ¿no me van a cobrar nada mañana aparte de mi factura?
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Hola quisiera saber algo, pasa que hace poco renové mi equipo pero quisiera saber algo pasa que tengo que salir del país como haría en este caso con el plan que adquirí.
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Por lo que mencionas, yo te sugiero que generes la suspensión de tu servicio, puedes suspenderlo por un mínimo de 15 días y máximo acumulado anual de 62 días calendarios, la suspensión no tiene costo y se te generara un cobro por reconexión de S/29.75. Por otro lado también puedes generar una migración a prepago, pero debes tener en cuenta que si tienes un acuerdo vigente se te generara el cobro por el reintegro de equipo. Por ello lo más recomendable es que realices una suspensión en tu servicio.
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Para que te puedan ayudar con ello, puedes comunicarte a los siguientes medios:
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-Desde un móvil Claro sin costo al 123 opción 2-9
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-Desde un móvil o fijo sin costo al 0 800 00 123
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-Desde cualquier móvil o fijo con costo al 01 620-0123
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Espero que mi información te ayude
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**Buen día** :heart:
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