Hola, CHAVARRIA.
El bloqueo solo dura 30 días luego se activará y como no pagarás te endeudarás, creo que pasado 2 o 3 meses sin pago la línea se desactivara por deuda, deuda que mantendrás en Claro.
Para solucionar el tema de las redes sociales, primero asegúrate que estés usando el APN correcto, "claro.pe" en Ajustes > Redes Móviles > Nombre de Punto de acceso. Si persiste bríndanos más información para ayudarte.
Preferible dar de baja una línea que hacer un bloqueo con la idea que no se activará.
Saludos.
Qué pasa si me roban mi equipo postpago Claro y voy a un centro de atención y no me quieren brindar otro equipo y el trato las colas son pésimas, no me quedo otra cosa que migrar a otro operador, ¿pero ahora me llaman del operador claro manifestando que tengo deuda con ellos?
El celular de mi prima se lo robaron y es contrato de 18 meses ya lo bloqueo está al día en sus pagos quiere el celular de nuevo pero como podría hacer, ¿a pesar del robo tiene que pagar la penalidad? No quiere dar de baja a su número lo quiere recuperar con su plan pero quiere saber cómo se puede hacer. Gracias.
Tengo dos planes postpago, una que recientemente renové, quisiera saber, ¿qué pasa si bloqueo por pérdida o robo y dejo de pagar? ya que estoy teniendo problemas para acceder a las redes sociales, me contacte a soporte técnico pero no me brindaron ninguna solución, a causa de ello estoy insatisfecho y quiero cambiarme de operador.
","kudosSumWeight":0,"postTime":"2017-01-20T11:45:29.724-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bloqueo","text":"bloqueo","time":"2016-08-23T10:02:59.325-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:conexión","text":"conexión","time":"2016-06-24T16:22:12.793-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:equipos","text":"equipos","time":"2016-12-28T10:40:25.820-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:mora","text":"mora","time":"2020-02-18T09:34:57.254-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:problemas","text":"problemas","time":"2019-07-03T11:25:45.117-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3760_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":111010},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Tengo dos planes postpago, una que recientemente renové, quisiera saber, ¿qué pasa si bloqueo por pérdida o robo y dejo de pagar? ya que estoy teniendo problemas para acceder a las redes sociales, me contacte a soporte técnico pero no me brindaron ninguna solución, a causa de ello estoy insatisfecho y quiero cambiarme de operador.
"},"Conversation:conversation:3760":{"__typename":"Conversation","id":"conversation:3760","solved":true,"topic":{"__ref":"ForumTopicMessage:message:3760"},"lastPostingActivityTime":"2020-02-18T09:34:57.254-05:00","lastPostTime":"2018-11-27T16:47:23.239-05:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:3760":{"__typename":"ModerationData","id":"moderation_data:3760","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3760_4":{"__typename":"Revision","id":"revision:3760_4","lastEditTime":"2020-02-18T09:34:57.254-05:00"},"ForumReplyMessage:message:3762":{"__typename":"ForumReplyMessage","id":"message:3762","conversation":{"__ref":"Conversation:conversation:3760"},"author":{"__ref":"User:user:2990"},"revisionNum":2,"uid":3762,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Hay mora si bloqueo mi línea y deja de pagar?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3762"},"parent":{"__ref":"ForumTopicMessage:message:3760"},"body":"Hola, CHAVARRIA.
\n\n
El bloqueo solo dura 30 días luego se activará y como no pagarás te endeudarás, creo que pasado 2 o 3 meses sin pago la línea se desactivara por deuda, deuda que mantendrás en Claro.
\n\n
Para solucionar el tema de las redes sociales, primero asegúrate que estés usando el APN correcto, \"claro.pe\" en Ajustes > Redes Móviles > Nombre de Punto de acceso. Si persiste bríndanos más información para ayudarte.
\n\n
Preferible dar de baja una línea que hacer un bloqueo con la idea que no se activará.
\n\n
Saludos.
","body@stringLength":"1100","rawBody":"Hola,
\n
El bloqueo solo dura 30 días luego se activará y como no pagarás te endeudarás, creo que pasado 2 o 3 meses sin pago la línea se desactivara por deuda, deuda que mantendrás en Claro.
\n\n
Para solucionar el tema de las redes sociales, primero asegúrate que estés usando el APN correcto, \"claro.pe\" en Ajustes > Redes Móviles > Nombre de Punto de acceso. Si persiste bríndanos más información para ayudarte.
\n\n
Preferible dar de baja una línea que hacer un bloqueo con la idea que no se activará.
\n\n
Saludos.
","kudosSumWeight":3,"repliesCount":2,"postTime":"2017-01-20T12:18:32.713-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3762_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":146741},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:15923"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:16107"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744100236501":{"__typename":"CachedAsset","id":"theme:customTheme1-1744100236501","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Ahora en el caso dejes de pagar el servicio por los motivos que mencionas tienes un tiempo aproximado para poder ponerte al día, dado el caso que ese tiempo se pase (lo normal son 30 días) la línea se mantendrá activa pero en algunos se estaría emitiendo el cobro de penalidad por incumplimiento de contrato.
Si en algún momento tienes problemas con los servicios sociales puedes comunicarte al área de atención tecnológica y presentar el problema, en el caso que sepas configurar el APN (PUNTO DE ACCESO) se podría hacer, de lo contrario acércate a un centro de atención al cliente.
Por lo tanto debes de tener en cuenta tan estos puntos, si la línea ya presenta bloqueo por cobranza y pagas después de tu ciclo de facturación, para el siguiente mes tendrás un cobro adicional a tu mes normal más los s/ 10.00 de reconexión.
Slds.
Qué pasa si me roban mi equipo postpago Claro y voy a un centro de atención y no me quieren brindar otro equipo y el trato las colas son pésimas, no me quedo otra cosa que migrar a otro operador, ¿pero ahora me llaman del operador claro manifestando que tengo deuda con ellos?
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