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FRANZPONCE
Principiante
27-03-2018
Resuelto

¿En qué página puedo realizar una apelación y reclamo?

¿Dónde puedo hacer una apelación web?
apelación
movil
móvil
reclamo
web
Avatar de HAGUZ
HAGUZ
Leyenda
26-04-2018

¡Hola, FRANZPONCE!

 

Para interponer un recurso de apelación y/o reclamo, debe ser el usuario del servicio o el mismo titular de la línea móvil y/o servicio fijo mediante la página web de atención de reclamos en el siguiente enlace: 

https://www.claro.com.pe/atencion-de-reclamos/

 

Como otra opción puedes interponer el recurso de apelación que deseas en un Centro de Atención al Cliente de Claro o por la misma página Web de reclamos, presentando el respectivo formulario. Recuerda que tienes hasta 15 días hábiles para hacerlo desde que respondieron tu reclamo.

 

Saludos.

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¿Dónde puedo hacer una apelación web?

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¿Dónde puedo hacer una apelación web?

"},"Conversation:conversation:12366":{"__typename":"Conversation","id":"conversation:12366","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12366"},"lastPostingActivityTime":"2023-11-29T17:05:06.265-05:00","lastPostTime":"2023-11-29T17:05:06.265-05:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:12366":{"__typename":"ModerationData","id":"moderation_data:12366","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:12366_4":{"__typename":"Revision","id":"revision:12366_4","lastEditTime":"2020-02-25T15:30:39.934-05:00"},"AcceptedSolutionMessage:message:12862":{"__typename":"AcceptedSolutionMessage","id":"message:12862","conversation":{"__ref":"Conversation:conversation:12366"},"author":{"__ref":"User:user:1329"},"revisionNum":8,"uid":12862,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:12366"},"subject":"Re: ¿En qué página puedo realizar una apelación y reclamo?","moderationData":{"__ref":"ModerationData:moderation_data:12862"},"body":"

¡Hola, FRANZPONCE!

\n

 

\n

Para interponer un recurso de apelación y/o reclamo, debe ser el usuario del servicio o el mismo titular de la línea móvil y/o servicio fijo mediante la página web de atención de reclamos en el siguiente enlace: 

\n

https://www.claro.com.pe/atencion-de-reclamos/

\n

 

\n

Como otra opción puedes interponer el recurso de apelación que deseas en un Centro de Atención al Cliente de Claro o por la misma página Web de reclamos, presentando el respectivo formulario. Recuerda que tienes hasta 15 días hábiles para hacerlo desde que respondieron tu reclamo.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2018-04-26T12:47:17.945-05:00","lastPublishTime":"2022-10-21T12:16:30.751-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":28400},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:12366/message:12862","readOnly":false,"editFrozen":false,"body@stringLength":"1381","rawBody":"

¡Hola, !

\n

 

\n

Para interponer un recurso de apelación y/o reclamo, debe ser el usuario del servicio o el mismo titular de la línea móvil y/o servicio fijo mediante la página web de atención de reclamos en el siguiente enlace: 

\n

https://www.claro.com.pe/atencion-de-reclamos/

\n

 

\n

Como otra opción puedes interponer el recurso de apelación que deseas en un Centro de Atención al Cliente de Claro o por la misma página Web de reclamos, presentando el respectivo formulario. Recuerda que tienes hasta 15 días hábiles para hacerlo desde que respondieron tu reclamo.

\n

 

\n

Saludos.

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