Transpira algo similar que logré con Google Play y me revelaron que probablemente era una confusión de la organización, pero no necesito que alguien me dé una respuesta.
Ayúdenme por favor hace más de 2 horas estoy viendo videos en YouTube nada veo comentarios que debe mayor a 59 soles y mi plan es de 99.90 hace rato estoy buscando una solución necesito alguien que me ayude como habilitar el centro de pago de play store a mi factura del mes. Lo que quiero es que me habiliten la facturación para poder comprar juegos que le gusta a mi hijo por favor.
Además veo varios casos que todavía no están resueltos por que se rinden de tanto buscar ojala que me hagan caso y me habiliten la facturación de play store.
Le sugiero comunicarse al número de atención al cliente de compras de google play con Claro: 0800-78411
Debe considerar lo siguiente:
¿Cómo aplico a este beneficio?
Contar con un plan postpago mayor a S/ 59 hacia adelante
Haber realizado pagos puntuales de tu recibo en los últimos 6 meses
Contar con 2 años o más en Claro
No tener restricciones en consumo de SVA (Servicios de Valor Agregado).*
Compras dentro de la tienda Google Play pagando con tu línea Claro
El cliente está accediendo a la adquisición de contenidos y servicios de Google Play por medio de su línea postpago Claro. Este servicio permite que el importe correspondiente a la compra realizada por el cliente, se incluya en su recibo mensual. De igual manera, en caso que un cliente postpago sin tope de consumo, disponga de saldo en su bolsa prepago, la compra automáticamente se descontará de este.
Toda compra se verá reflejada en el recibo mensual bajo el concepto de “Compra Google Play Store”, mientras que los cargos al saldo pueden consultarse en el Estado de Cuenta.
En el caso de suscripciones a contenidos de Google Play Store, el cliente recibirá un cargo recurrente en su recibo mensual correspondiente al importe de dicha suscripción.
El monto máximo en Google Play Store por transacción y mensual (días calendario) es de 25 soles.
Google Play es el único responsable de estos contenidos y servicios, así como el responsable de la correcta descarga de los mismos. De igual forma, Google Play es el único responsable del servicio postventa. En el caso de que el cliente requiera de cualquier aclaración, ya sea referente a la aplicación descargada, funcionamiento del contenido comprado, cobro realizado o bonificación del mismo, deberá ponerse en contacto con Google Playa través de la línea telefónica que América Móvil pone a su disposición: 0800-78411.
Nos comenta cualquier duda.
Si la información le fue útil, por favor márcala como respuesta solucionada.
Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.
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Ayuda por favor!
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Hola!
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En este enlace encontrarás la respuesta, dale clic aquí.
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De lo contrario puedes comunicarte con un asesor a través del ClaroBot.
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Saludos :robotsurprised:
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Coméntanos, en qué situación te aparece ese error.
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Saludos.
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¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:16060"},"body":"
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Transpira algo similar que logré con Google Play y me revelaron que probablemente era una confusión de la organización, pero no necesito que alguien me dé una respuesta.
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Ayúdenme por favor hace más de 2 horas estoy viendo videos en YouTube nada veo comentarios que debe mayor a 59 soles y mi plan es de 99.90 hace rato estoy buscando una solución necesito alguien que me ayude como habilitar el centro de pago de play store a mi factura del mes. Lo que quiero es que me habiliten la facturación para poder comprar juegos que le gusta a mi hijo por favor.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-10-04T22:46:01.654-05:00","lastPublishTime":"2022-07-19T16:44:28.668-05:00","metrics":{"__typename":"MessageMetrics","views":6169},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15297/message:16069","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:16070"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:16070":{"__typename":"ModerationData","id":"moderation_data:16070","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:16070":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:51134"},"id":"message:16070","revisionNum":2,"uid":16070,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:16069"},"conversation":{"__ref":"Conversation:conversation:15297"},"subject":"Re: ¿Cómo soluciono el error [OR-DVASA2-02] en Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:16070"},"body":"
Además veo varios casos que todavía no están resueltos por que se rinden de tanto buscar ojala que me hagan caso y me habiliten la facturación de play store.
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Yo también tengo el mismo problema la verdad no sé qué hacer.
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Le sugiero comunicarse al número de atención al cliente de compras de google play con Claro: 0800-78411
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Debe considerar lo siguiente:
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¿Cómo aplico a este beneficio?
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Contar con un plan postpago mayor a S/ 59 hacia adelante
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Haber realizado pagos puntuales de tu recibo en los últimos 6 meses
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Contar con 2 años o más en Claro
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No tener restricciones en consumo de SVA (Servicios de Valor Agregado).*
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Compras dentro de la tienda Google Play pagando con tu línea Claro
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El cliente está accediendo a la adquisición de contenidos y servicios de Google Play por medio de su línea postpago Claro. Este servicio permite que el importe correspondiente a la compra realizada por el cliente, se incluya en su recibo mensual. De igual manera, en caso que un cliente postpago sin tope de consumo, disponga de saldo en su bolsa prepago, la compra automáticamente se descontará de este.
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Toda compra se verá reflejada en el recibo mensual bajo el concepto de “Compra Google Play Store”, mientras que los cargos al saldo pueden consultarse en el Estado de Cuenta.
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En el caso de suscripciones a contenidos de Google Play Store, el cliente recibirá un cargo recurrente en su recibo mensual correspondiente al importe de dicha suscripción.
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El monto máximo en Google Play Store por transacción y mensual (días calendario) es de 25 soles.
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Google Play es el único responsable de estos contenidos y servicios, así como el responsable de la correcta descarga de los mismos. De igual forma, Google Play es el único responsable del servicio postventa. En el caso de que el cliente requiera de cualquier aclaración, ya sea referente a la aplicación descargada, funcionamiento del contenido comprado, cobro realizado o bonificación del mismo, deberá ponerse en contacto con Google Playa través de la línea telefónica que América Móvil pone a su disposición: 0800-78411.
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Nos comenta cualquier duda.
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Si la información le fue útil, por favor márcala como respuesta solucionada.
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Recuerda que recibirás una encuesta para calificar la comunidad y así podremos ayudarnos mejor.
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Saludos
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