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¿Cómo desafilio mi servicio Claro de Google Play?

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consultas"},"localOverride":false},"User:user:146809":{"__typename":"User","id":"user:146809","uid":146809,"login":"Chiqui3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-03-01T10:54:22.243-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:146809"},"ModerationData:moderation_data:75671":{"__typename":"ModerationData","id":"moderation_data:75671","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:75671":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:146809"},"id":"message:75671","revisionNum":2,"uid":75671,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:75664"},"conversation":{"__ref":"Conversation:conversation:75664"},"subject":"Re: ¿Cómo desafilio mi servicio Claro de Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:75671"},"body":"

Hola, comunícate al siguiente número 0800-78411, allí te atenderán para tu consulta.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-05T18:45:07.834-05:00","lastPublishTime":"2022-05-06T09:57:43.106-05:00","metrics":{"__typename":"MessageMetrics","views":7357},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:75664/message:75671","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"109","rawBody":"

Hola, comunícate al siguiente número 0800-78411, allí te atenderán para tu consulta.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75671_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:75681":{"__typename":"ModerationData","id":"moderation_data:75681","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:75681":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:75681","revisionNum":3,"uid":75681,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:75664"},"conversation":{"__ref":"Conversation:conversation:75664"},"subject":"Re: ¿Cómo desafilio mi servicio Claro de Google Play?","moderationData":{"__ref":"ModerationData:moderation_data:75681"},"body":"

Hola Reycito209, buscando la información en la web de soporte de Google, encontré lo siguiente, espero te sea de mucha ayuda:

\n

 

\n

Cómo cancelar una suscripción en la app de Google Play:

\n
 
\n
\n
Importante: Si desinstalas la app, no se cancelará la suscripción.
\n
 
\n
PASOS:
\n
\n
    \n
  1. Abre la app de Google Play 
    \"Google Play\"
    2. \n
  2. En la esquina superior derecha, presiona el ícono de perfil.
    3. \n
  3. Presiona Pagos y suscripciones / Suscripciones
    4. \n
  4. Selecciona la suscripción que quieras cancelar.
    5. \n
  5. Presiona Cancelar suscripción.
    6. \n
  6. Sigue las instrucciones.
    7. \n
\nSugerencia: Si estás suscrito a una app que se quitó de Google Play, se cancelarán las suscripciones futuras, pero no se reembolsarán las anteriores.
\n
 
\n
\n

Qué sucede cuando cancelas una suscripción:

\n

 

\n
\n

Si cancelas una suscripción, podrás seguir usándola durante el tiempo que ya tienes pago.

\n

Por ejemplo, si compras una suscripción anual el 1 de enero por USD 10 y decides cancelarla el 1 de julio, ocurre lo siguiente:

\n
    \n
  • Tendrás acceso a ella hasta el 31 de diciembre.
    • \n
  • No se te cobrará otra suscripción anual de USD 10 el siguiente 1 de enero.
    • \n
  • Perderás el acceso a las apps y juegos pagados, las compras directas desde la aplicación y las experiencias sin anuncios que se hayan desbloqueado con tu suscripción.
    • \n
\n

 

\n

Si tienes problemas con la desafinación, debes contactarte con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo.

\n
\n
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-05-05T23:42:09.539-05:00","lastPublishTime":"2023-12-13T10:39:57.601-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":7319},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:75664/message:75681","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"3967","rawBody":"

Hola , buscando la información en la web de soporte de Google, encontré lo siguiente, espero te sea de mucha ayuda:

\n

 

\n

Cómo cancelar una suscripción en la app de Google Play:

\n
 
\n
\n
Importante: Si desinstalas la app, no se cancelará la suscripción.
\n
 
\n
PASOS:
\n
\n
    \n
  1. Abre la app de Google Play 
    \"Google Play\"
    2. \n
  2. En la esquina superior derecha, presiona el ícono de perfil.
    3. \n
  3. Presiona Pagos y suscripciones / Suscripciones
    4. \n
  4. Selecciona la suscripción que quieras cancelar.
    5. \n
  5. Presiona Cancelar suscripción.
    6. \n
  6. Sigue las instrucciones.
    7. \n
\nSugerencia: Si estás suscrito a una app que se quitó de Google Play, se cancelarán las suscripciones futuras, pero no se reembolsarán las anteriores.
\n
 
\n
\n

Qué sucede cuando cancelas una suscripción:

\n

 

\n
\n

Si cancelas una suscripción, podrás seguir usándola durante el tiempo que ya tienes pago.

\n

Por ejemplo, si compras una suscripción anual el 1 de enero por USD 10 y decides cancelarla el 1 de julio, ocurre lo siguiente:

\n
    \n
  • Tendrás acceso a ella hasta el 31 de diciembre.
    • \n
  • No se te cobrará otra suscripción anual de USD 10 el siguiente 1 de enero.
    • \n
  • Perderás el acceso a las apps y juegos pagados, las compras directas desde la aplicación y las experiencias sin anuncios que se hayan desbloqueado con tu suscripción.
    • \n
\n

 

\n

Si tienes problemas con la desafinación, debes contactarte con un asesor a través del ClaroBot para que puedan ayudarte a solucionarlo.

\n
\n
\n
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