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Avatar de Fabiola8
Fabiola8
Principiante
19-07-2020
Resuelto

Quiero activar mi chip Claro, ¿qué hago?

No funciona su número 080000334, muy mal Claro, ¿para eso compro un chip? Lo peor de todo es que su app de activación no funciona, tampoco dice que el chip no se puede activar y me piden que llame.

activa tu chip
móvil

2 Respuestas

Ordenar por
  • Avatar de ivan1985
    ivan1985
    Leyenda
    19-07-2020

    Hola Fabiola8

     

    Si el chip que has adquirido y quieres activar es en la modalidad reposición, no podrás hacerlo desde la app, tienes que hacerlo presencialmente en un cac porque debes pasar por la validación biométrica. Ahora, si fuera en una modalidad diferente, podrás hacerlo sin problemas desde la app.

     

    De no ser tu caso y de ninguna manera puedes ingresar a la app, comunícate con un asesor a través de ClaroBot para que ellos puedan elevar el inconveniente al área correspondiente y te puedan ayudar.

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

  • Avatar de jesusd23
    jesusd23
    Leyenda
    19-07-2020

    Hola amiga buenas tardes.

    Si tienes problemas en activar tu chip por motivos de biometría por la App de activa tu chip, tienes que acercarte a un Centro de Atención más cercanos para activar tu chip.

    Espero que te sirva de ayuda. 

    Saludos.

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Quiero activar mi chip Claro, ¿qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:50127"},"body":"

Hola Fabiola8

\n

 

\n

Si el chip que has adquirido y quieres activar es en la modalidad reposición, no podrás hacerlo desde la app, tienes que hacerlo presencialmente en un cac porque debes pasar por la validación biométrica. Ahora, si fuera en una modalidad diferente, podrás hacerlo sin problemas desde la app.

\n

 

\n

De no ser tu caso y de ninguna manera puedes ingresar a la app, comunícate con un asesor a través de ClaroBot para que ellos puedan elevar el inconveniente al área correspondiente y te puedan ayudar.

\n

 

\n

Un Saludo!!!

Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

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Hola amiga buenas tardes.

Si tienes problemas en activar tu chip por motivos de biometría por la App de activa tu chip, tienes que acercarte a un Centro de Atención más cercanos para activar tu chip.

Espero que te sirva de ayuda. 

Saludos.

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