Verifica que tengas o se encuentre configurado el sistema operativo de tu PC a región y País de Perú, suele pasar que cuando reinstalan o instalan un Sistema Operativo lo dejan en default, esto quiere decir que se queda en el País y Región de Mexico, quizás podría ayudarte cambiándolo, intenta ingresar con otro navegador como mozilla Firefox o actualiza tu navegador de Chrome, instala un limpiador de archivos temporales como por ejemplo el CCleaner que es un software muy bueno y en versión descarga gratuita básica. Esto ayudara a limpiar cualquier archivo o temporales que este causando conflictos con tu Navegador, reinicia la PC y vuelves a probarlo.
Realiza la prueba desde otra PC, Laptop, o desde el mismo celular en modo web, ¿te sucede lo mismo desde el app Claro video?, si estas desde el celular quizás estas navegando con algún tipo de conexión VPN, por lo que podría causar este tipo de direccionamiento. En lo personal, he probado para verificar si presento el mismo problema y NO, todo está ok, puedo ver el contenido de Perú, y no tengo ningún problema en poder visualizar el catalogo Claro video.
Si sigues presentando el mismo problema, comunícate con un asesor por el ClaroBotpara que puedan ayudarte a validarlo, quizás necesiten actualizar tu cuenta de correo o un reseteo de tus credenciales, puede ser que sea un error con la cuenta que has creado.
Debes escribir al número de Whatsapp +51915020030. Escribe la palabra asesor, cuando te atienda indícale que deseas comunicarte con el área técnica para que corrijan tu cuenta Claro video dile que se alterna la web y salta de Perú a México.
Dile que te dé permiso para compartir archivos y le pasas los captures que subiste a la Comunidad Claro. La corrección tarda unos días. Dicen 72 horas normalmente.
Espero haberte ayudado. Si fue así, No olvides marcar como solución y darle like ☺️🙏 Gracias
Quizás se trate de un problema con el correo, recuerda que debe ser igual al de tu cuenta Mi Claro. Lo que también puede estar sucediendo es que antes hayas creado una cuenta o también que el periodo gratuito por 24 meses haya vencido, recuerda que para volver a tener el beneficio debes renovar tu línea postpago. Si tienes problemas, puedes comunicarte con un asesor a través del ClaroBot para que puedan ayudarte. Aquí en la Comunidad encontré un artículo, que te ayudará con tu pregunta, espero que puedas revisarlo para que accedas a Claro Video. https://comunidad.claro.com.pe/t5/Art%C3%ADculos/Hablemos-de-Claro-Video/ba-p/18471 Si consideras que te ayude. No olvides MARCAR mi respuesta como Solucion
Verifica que tengas o se encuentre configurado el sistema operativo de tu PC a región y País de Perú, suele pasar que cuando reinstalan o instalan un Sistema Operativo lo dejan en default, esto quiere decir que se queda en el País y Región de Mexico, quizás podría ayudarte cambiándolo, intenta ingresar con otro navegador como mozilla Firefox o actualiza tu navegador de Chrome, instala un limpiador de archivos temporales como por ejemplo el CCleaner que es un software muy bueno y en versión descarga gratuita básica. Esto ayudara a limpiar cualquier archivo o temporales que este causando conflictos con tu Navegador, reinicia la PC y vuelves a probarlo.
Realiza la prueba desde otra PC, Laptop, o desde el mismo celular en modo web, ¿te sucede lo mismo desde el app Claro video?, si estas desde el celular quizás estas navegando con algún tipo de conexión VPN, por lo que podría causar este tipo de direccionamiento. En lo personal, he probado para verificar si presento el mismo problema y NO, todo está ok, puedo ver el contenido de Perú, y no tengo ningún problema en poder visualizar el catalogo Claro video.
Si sigues presentando el mismo problema, comunícate con un asesor por el ClaroBotpara que puedan ayudarte a validarlo, quizás necesiten actualizar tu cuenta de correo o un reseteo de tus credenciales, puede ser que sea un error con la cuenta que has creado.
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para acceder a Claro video promoción de 24 meses","id":"message:80309","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:162794"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:80309"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:80309"},"body":"
Tengo el problema que al querer activar claro video por 24 meses me lleva a la página de Mexico y no sale activar la promoción de 24 meses.
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El registro que hago es en página de Perú, el problema es que al loguearse la cuenta me cambia y lleva directamente a la página de Claro Mexico
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\n
\n
\n
Al momento de ingresar a mi cuenta, me direcciona a una página de Mexico y se queda la pantalla en negro
\n
\n
\n
\n
Refresco la página y me carga el contenido de Mexico
\n
\n
\n
\n
Voy a Catalogo
\n
\n
\n
\n
Selecciono una película y le pongo ver con claro video
\n
\n
\n
\n
Y me dirige a esta página que son costos de Mexico y no indica la promoción de 24 meses
\n
\n
\n
\n
Espero que me puedan ayudar con este tema, gracias.
","body@stringLength":"1029","rawBody":"
Tengo el problema que al querer activar claro video por 24 meses me lleva a la página de Mexico y no sale activar la promoción de 24 meses.
\n
\n
El registro que hago es en página de Perú, el problema es que al loguearse la cuenta me cambia y lleva directamente a la página de Claro Mexico
\n
\n
\n
\n
\n
\n
\n
Al momento de ingresar a mi cuenta, me direcciona a una página de Mexico y se queda la pantalla en negro
\n
\n
\n
\n
Refresco la página y me carga el contenido de Mexico
\n
\n
\n
\n
Voy a Catalogo
\n
\n
\n
\n
Selecciono una película y le pongo ver con claro video
\n
\n
\n
\n
Y me dirige a esta página que son costos de Mexico y no indica la promoción de 24 meses
\n
\n
\n
\n
Espero que me puedan ayudar con este tema, gracias.
","kudosSumWeight":0,"postTime":"2023-06-25T12:58:55.788-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:claro video","text":"claro 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Hola
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Debes escribir al número de Whatsapp +51915020030. Escribe la palabra asesor, cuando te atienda indícale que deseas comunicarte con el área técnica para que corrijan tu cuenta Claro video dile que se alterna la web y salta de Perú a México.
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Dile que te dé permiso para compartir archivos y le pasas los captures que subiste a la Comunidad Claro. La corrección tarda unos días. Dicen 72 horas normalmente.
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Espero haberte ayudado. Si fue así, No olvides marcar como solución y darle like ☺️🙏 Gracias
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Quizás se trate de un problema con el correo, recuerda que debe ser igual al de tu cuenta Mi Claro. Lo que también puede estar sucediendo es que antes hayas creado una cuenta o también que el periodo gratuito por 24 meses haya vencido, recuerda que para volver a tener el beneficio debes renovar tu línea postpago. Si tienes problemas, puedes comunicarte con un asesor a través del ClaroBot para que puedan ayudarte. Aquí en la Comunidad encontré un artículo, que te ayudará con tu pregunta, espero que puedas revisarlo para que accedas a Claro Video. https://comunidad.claro.com.pe/t5/Art%C3%ADculos/Hablemos-de-Claro-Video/ba-p/18471 Si consideras que te ayude. No olvides MARCAR mi respuesta como Solucion
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Verifica que tengas o se encuentre configurado el sistema operativo de tu PC a región y País de Perú, suele pasar que cuando reinstalan o instalan un Sistema Operativo lo dejan en default, esto quiere decir que se queda en el País y Región de Mexico, quizás podría ayudarte cambiándolo, intenta ingresar con otro navegador como mozilla Firefox o actualiza tu navegador de Chrome, instala un limpiador de archivos temporales como por ejemplo el CCleaner que es un software muy bueno y en versión descarga gratuita básica. Esto ayudara a limpiar cualquier archivo o temporales que este causando conflictos con tu Navegador, reinicia la PC y vuelves a probarlo.
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Realiza la prueba desde otra PC, Laptop, o desde el mismo celular en modo web, ¿te sucede lo mismo desde el app Claro video?, si estas desde el celular quizás estas navegando con algún tipo de conexión VPN, por lo que podría causar este tipo de direccionamiento. En lo personal, he probado para verificar si presento el mismo problema y NO, todo está ok, puedo ver el contenido de Perú, y no tengo ningún problema en poder visualizar el catalogo Claro video.
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Si sigues presentando el mismo problema, comunícate con un asesor por el ClaroBotpara que puedan ayudarte a validarlo, quizás necesiten actualizar tu cuenta de correo o un reseteo de tus credenciales, puede ser que sea un error con la cuenta que has creado.
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