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  • Avatar de gh_ayulop
    gh_ayulop
    Principiante
    27-01-2021

    Te aconsejo que llames al 123 y en la sección de Reclamos comentes tu problema con los Claro Puntos. Es inmediato y te dan la solución. Te lo comento por experiencia. Suerte!

    • Avatar de Clarito78
      Clarito78
      Profesional
      28-01-2021

      Si se refiere a canjear o usar sus claro puntos lo puede realizar llamando al *2525 tanto consulta de saldo o canje .

  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    27-01-2021

    Hola,

     

    Si has realizado tus pagos puntuales o has hecho alguna renovación o cualquier acción que te permita ganar Claro Puntos y no los has recibido, mi recomendación es que te comuniques mediante el ClaroBot para que puedan revisar y a su vez reportarlo en caso de no haberse hecho la entrega correctamente. No te olvides que el plazo máximo de entrega son pasadas las 24 horas.

     

    Por ahí si tu consulta va relacionada a los Claro Puntos que ganas en Comunidad, déjame contarte que esos Claro Puntos son abonados a tu cuenta entre los 1 y 3 de cada mes.

     

    Saludos.

  • Avatar de QfGamer171
    QfGamer171
    Principiante
    27-01-2021

    Para empezar tienes que saber la utilidad que tienen tus puntos, saber cuántos tienes es muy fácil: mandas un SMS con la palabra SALDO al 2525 y te llegarán tus puntos, luego de ello puedes ir a la aplicación claro club y ver en qué podrías canjearlos-reclamarlos o sino en la web de claro ver muchos más beneficios que nos brindan estos puntos.

  • Avatar de Manayay
    Manayay
    Principiante
    28-01-2021

    Puedes visualizar tus puntos enviando un SMS al 2525 con la palabra saldo, y ellos te estarían devolviendo un SMS con tu información 

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¿Alguien sabe cómo puedo reclamar mis Claro Puntos?","moderationData":{"__ref":"ModerationData:moderation_data:61334"},"body":"

Te aconsejo que llames al 123 y en la sección de Reclamos comentes tu problema con los Claro Puntos. Es inmediato y te dan la solución. Te lo comento por experiencia. Suerte!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"176","kudosSumWeight":0,"postTime":"2021-01-27T10:06:36.552-05:00","lastPublishTime":"2021-01-27T10:06:36.552-05:00","metrics":{"__typename":"MessageMetrics","views":2184},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-club-puntos/message:61330/message:61334","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:61396"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:61396":{"__typename":"ModerationData","id":"moderation_data:61396","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:61396":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:121455"},"id":"message:61396","revisionNum":1,"uid":61396,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"parent":{"__ref":"ForumReplyMessage:message:61334"},"conversation":{"__ref":"Conversation:conversation:61330"},"subject":"Re: ¿Alguien sabe cómo puedo reclamar mis Claro Puntos?","moderationData":{"__ref":"ModerationData:moderation_data:61396"},"body":"

Si se refiere a canjear o usar sus claro puntos lo puede realizar llamando al *2525 tanto consulta de saldo o canje .

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"119","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-01-28T08:35:24.912-05:00","lastPublishTime":"2021-01-28T08:35:24.912-05:00","metrics":{"__typename":"MessageMetrics","views":2168},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-club-puntos/message:61330/message:61396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:61347":{"__typename":"ModerationData","id":"moderation_data:61347","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:61347":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:57152"},"id":"message:61347","revisionNum":3,"uid":61347,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"parent":{"__ref":"ForumTopicMessage:message:61330"},"conversation":{"__ref":"Conversation:conversation:61330"},"subject":"Re: ¿Alguien sabe cómo puedo reclamar mis Claro Puntos?","moderationData":{"__ref":"ModerationData:moderation_data:61347"},"body":"

Hola,

\n

 

\n

Si has realizado tus pagos puntuales o has hecho alguna renovación o cualquier acción que te permita ganar Claro Puntos y no los has recibido, mi recomendación es que te comuniques mediante el ClaroBot para que puedan revisar y a su vez reportarlo en caso de no haberse hecho la entrega correctamente. No te olvides que el plazo máximo de entrega son pasadas las 24 horas.

\n

 

\n

Por ahí si tu consulta va relacionada a los Claro Puntos que ganas en Comunidad, déjame contarte que esos Claro Puntos son abonados a tu cuenta entre los 1 y 3 de cada mes.

\n

 

\n

Saludos.

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Para empezar tienes que saber la utilidad que tienen tus puntos, saber cuántos tienes es muy fácil: mandas un SMS con la palabra SALDO al 2525 y te llegarán tus puntos, luego de ello puedes ir a la aplicación claro club y ver en qué podrías canjearlos-reclamarlos o sino en la web de claro ver muchos más beneficios que nos brindan estos puntos.

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Puedes visualizar tus puntos enviando un SMS al 2525 con la palabra saldo, y ellos te estarían devolviendo un SMS con tu información 

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