Discusión del foro

Avatar de carmen92
carmen92
Profesional
06-09-2023
Resuelto

Por qué se bloquea mis canales

Buenas noches, me ha pasado varias veces que por ejemplo yo no cuento con el nuevo canal 10 Liga1... Entonces en ocasiones he colocado este canal y como no lo tengo aparece el mensaje que llame al nú...
Claro Hogar
Avatar de rcml1980
rcml1980
Leyenda
07-09-2023

Hola carmen92 

 

Quizás se deba a un error de esta opción para aquellos que no contamos con dicha suscripción habilitada o de la misma plataforma Claro TV, por lo que te recomendaría evitar acceder a este canal especifico si no se esta suscrito. Recuerda que también como clientes podríamos reportarlo a un asesor por ClaroBot o llamando al 0800 00 123, para que puedan elevarlo y verificarlo con el area especializada a fin de que puedan corregir este error que se presenta al tratar de ingresar a dicho canal.

Avatar de Jesus591
Jesus591
Principiante
16-02-2024

Tengo el mismo problema, lograste solucionarlo??

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qué se bloquea mis canales","id":"message:81025","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:4205"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:81025"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81025"},"body@stripHtml({\"truncateLength\":200})":" Buenas noches, me ha pasado varias veces que por ejemplo yo no cuento con el nuevo canal 10 Liga1... Entonces en ocasiones he colocado este canal y como no lo tengo aparece el mensaje que llame al nú...","body@stringLength":"468","rawBody":"

Buenas noches, me ha pasado varias veces que por ejemplo yo no cuento con el nuevo canal 10 Liga1... Entonces en ocasiones he colocado este canal y como no lo tengo aparece el mensaje que llame al número tal por si deseo adquirirlo. Pero al querer regresar a ver lo que veía, no se puede, se bloquea no puedo cambiar ningún canal, ni entrar a programación, nada absolutamente. ¿Alguien le pasa lo mismo y como lo soluciono, debo llamar a claro? Gracias 😊 

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Tengo el mismo problema, lograste solucionarlo??

","body@stringLength":"55","rawBody":"

Tengo el mismo problema, lograste solucionarlo??

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Hola carmen92 

\n

 

\n

Quizás se deba a un error de esta opción para aquellos que no contamos con dicha suscripción habilitada o de la misma plataforma Claro TV, por lo que te recomendaría evitar acceder a este canal especifico si no se esta suscrito. Recuerda que también como clientes podríamos reportarlo a un asesor por ClaroBot o llamando al 0800 00 123, para que puedan elevarlo y verificarlo con el area especializada a fin de que puedan corregir este error que se presenta al tratar de ingresar a dicho canal.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2023-09-07T00:03:28.527-05:00","lastPublishTime":"2023-09-07T10:01:42.924-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3713},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:81025/message:81028","readOnly":false,"editFrozen":false,"body@stringLength":"954","rawBody":"

Hola  

\n

 

\n

Quizás se deba a un error de esta opción para aquellos que no contamos con dicha suscripción habilitada o de la misma plataforma Claro TV, por lo que te recomendaría evitar acceder a este canal especifico si no se esta suscrito. Recuerda que también como clientes podríamos reportarlo a un asesor por ClaroBot o llamando al 0800 00 123, para que puedan elevarlo y verificarlo con el area especializada a fin de que puedan corregir este error que se presenta al tratar de ingresar a dicho canal.

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