Les comento que recientemente me cambie de BITEL a Claro, yo tenía contratado en la anterior compañía un plan de internet ilimitado con un pequeño MODEM que me dieron con la línea (MIFI), ahora al pasarme a Claro contrate con mi mismo número el plan MAX65 con internet ilimitado, el detalle es que coloco el chip de esta línea en el Modem que les mencione y reparte solo 2G (aprox), terminadas las 2G ya no hay internet.
Mis dudas son: Esto es problema del modem? no tengo internet ilimitado realmente? tiene que ver con la línea?
El servicio que contrataste es para líneas móviles los planes son ilimitados pero cuentan con límite de gigas para compartir dependiendo al plan. Pasado ese límite no se podrá compartir Internet.
Te muestro en el siguiente gráfico:
Ahora en claro tienes muchos más beneficios adquiriendo un servicio hogar (Internet inalámbrico para casa).
Es un servicio Postpago para Internet que se utiliza solamente en el router en cual lo adquieres con el servicio.
Te envió los planes y Límites recién para que sufran degradación de velocidad y costo:
Planes mensuales:
Puedes solicitarlo acercándote a una tienda claro sea distribuidor autorizado o Cac para que te hagan las validaciones del servicio antes de contratarlo.
Quiere decir que recién después de haber consumido esa cantidad marcada de gigas bajara la velocidad de cualquiera de los planes contratados. Pero que según los gráficos es luego de una gran cantidad que dificilmente uno puede llegar.
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Hola.
\n
Les comento que recientemente me cambie de BITEL a Claro, yo tenía contratado en la anterior compañía un plan de internet ilimitado con un pequeño MODEM que me dieron con la línea (MIFI), ahora al pasarme a Claro contrate con mi mismo número el plan MAX65 con internet ilimitado, el detalle es que coloco el chip de esta línea en el Modem que les mencione y reparte solo 2G (aprox), terminadas las 2G ya no hay internet.
\n
Mis dudas son: Esto es problema del modem? no tengo internet ilimitado realmente? tiene que ver con la línea?
","body@stringLength":"569","rawBody":"
Hola.
\n
Les comento que recientemente me cambie de BITEL a Claro, yo tenía contratado en la anterior compañía un plan de internet ilimitado con un pequeño MODEM que me dieron con la línea (MIFI), ahora al pasarme a Claro contrate con mi mismo número el plan MAX65 con internet ilimitado, el detalle es que coloco el chip de esta línea en el Modem que les mencione y reparte solo 2G (aprox), terminadas las 2G ya no hay internet.
\n
Mis dudas son: Esto es problema del modem? no tengo internet ilimitado realmente? tiene que ver con la línea?
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óptica Internet claro hogar?","conversation":{"__ref":"Conversation:conversation:85844"},"id":"message:85844","revisionNum":1,"uid":85844,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":182171,"login":"cristhian29_29","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-04-11T06:55:41.291-05:00","lastPublishTime":"2025-04-11T06:55:41.291-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:78403":{"__typename":"User","id":"user:78403","uid":78403,"login":"xH1t0k1r1x","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-23T18:25:11.335-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:78403"},"ModerationData:moderation_data:30711":{"__typename":"ModerationData","id":"moderation_data:30711","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:30711":{"__typename":"AcceptedSolutionMessage","uid":30711,"id":"message:30711","revisionNum":4,"author":{"__ref":"User:user:78403"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:30703"},"conversation":{"__ref":"Conversation:conversation:30703"},"subject":"Re: Mi modem no reparte internet","moderationData":{"__ref":"ModerationData:moderation_data:30711"},"body":"
Buen día estimado.
El servicio que contrataste es para líneas móviles los planes son ilimitados pero cuentan con límite de gigas para compartir dependiendo al plan. Pasado ese límite no se podrá compartir Internet.
Te muestro en el siguiente gráfico:
\n
\n
\n
\n
\n
Ahora en claro tienes muchos más beneficios adquiriendo un servicio hogar (Internet inalámbrico para casa).
Es un servicio Postpago para Internet que se utiliza solamente en el router en cual lo adquieres con el servicio.
Te envió los planes y Límites recién para que sufran degradación de velocidad y costo:
\n
\n
\n
Planes mensuales:
\n
\n
\n
\n
\n
Puedes solicitarlo acercándote a una tienda claro sea distribuidor autorizado o Cac para que te hagan las validaciones del servicio antes de contratarlo.
\n
\n
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\n
Límites de degradación de velocidad
\n
\n
Quiere decir que recién después de haber consumido esa cantidad marcada de gigas bajara la velocidad de cualquiera de los planes contratados. Pero que según los gráficos es luego de una gran cantidad que dificilmente uno puede llegar.
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