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Avatar de Giannin
Giannin
Principiante
12-05-2020
Resuelto

Módem inalámbrico de internet sin servicio

Mi módem inalámbrico de internet está sin servicio desde ayer, solo enciende la luz roja, necesitamos un canal de atención para solucionar esta avería, no podemos estar sin servicio.


En historias anteriores veo que existen otros usuarios que tampoco tienen servicio. Por favor necesitamos una pronta solución.

falla
ifi
problema

3 Respuestas

Ordenar por
  • Avatar de Mn1
    Mn1
    Principiante
    12-05-2020

    Estamos igual desde hace 5 días. Todas las luces del router parpadean y no se conecta al internet.

  • Avatar de Dieguin
    Dieguin
    Leyenda
    19-05-2020

    Hola, hermam@.

     

    Claro ha estado presentando fallas técnicas con su servicio IFI que hoy por hoy ya se encuentra estable.

     

    Sería bueno que valides el servicio probado nuevamente el internet para ver el estado en el que se encuentra.

     

    Ahora, recuerda que cuando tengas este tipo de problemas, siempre es bueno consultar mediante el inbox del Facebook de Claro Perú, ellos pueden validar cualquier tipo de fallas con el servicio.

     

    Dieguin.

    • Avatar de ke3
      ke3
      Principiante
      28-05-2020

      disculpe como lo valido? 

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Mi módem inalámbrico de internet está sin servicio desde ayer, solo enciende la luz roja, necesitamos un canal de atención para solucionar esta avería, no podemos estar sin servicio.

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En historias anteriores veo que existen otros usuarios que tampoco tienen servicio. Por favor necesitamos una pronta solución.

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Mi módem inalámbrico de internet está sin servicio desde ayer, solo enciende la luz roja, necesitamos un canal de atención para solucionar esta avería, no podemos estar sin servicio.

\n


En historias anteriores veo que existen otros usuarios que tampoco tienen servicio. Por favor necesitamos una pronta solución.

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Módem inalámbrico de internet sin servicio","moderationData":{"__ref":"ModerationData:moderation_data:42699"},"body":"

Estamos igual desde hace 5 días. Todas las luces del router parpadean y no se conecta al internet.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"100","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-12T09:33:31.116-05:00","lastPublishTime":"2020-05-19T07:02:29.945-05:00","metrics":{"__typename":"MessageMetrics","views":3349},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:42694/message:42699","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:43725":{"__typename":"ModerationData","id":"moderation_data:43725","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:93504":{"__typename":"User","id":"user:93504","uid":93504,"login":"ke3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-28T06:13:28.245-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:93504"},"AcceptedSolutionMessage:message:43725":{"__typename":"AcceptedSolutionMessage","uid":43725,"id":"message:43725","revisionNum":2,"author":{"__ref":"User:user:61034"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:42694"},"conversation":{"__ref":"Conversation:conversation:42694"},"subject":"Re: Módem inalámbrico de internet sin servicio","moderationData":{"__ref":"ModerationData:moderation_data:43725"},"body":"

Hola, hermam@.

\n

 

\n

Claro ha estado presentando fallas técnicas con su servicio IFI que hoy por hoy ya se encuentra estable.

\n

 

\n

Sería bueno que valides el servicio probado nuevamente el internet para ver el estado en el que se encuentra.

\n

 

\n

Ahora, recuerda que cuando tengas este tipo de problemas, siempre es bueno consultar mediante el inbox del Facebook de Claro Perú, ellos pueden validar cualquier tipo de fallas con el servicio.

\n

 

\n

Dieguin.

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disculpe como lo valido? 

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