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car772
Aficionado
14-02-2025
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Servicio de baja de Internet

AYUDA llamo atención al cliente para dar de baja a mi Internet inalámbrico por q ya cuento con fibra óptica, pero no me quieren recibir la solicitud me ponen peros. 

#Que el código de pago no se registra en sus archivos

#Que su servicio se dio baja 2017 y 2019

#Que no carga su información del Internet contratado 

#Q su su servicio ya esta de baja . Cosa que es mentira porque figura aun mi servicio activo y me llega las boletas de pago.

#Cuando llamo al 123 me dicen que estoy activo Internet inalámbrico luego me pasan a gestiones especiales para dar baja ahí es donde me ponen trabas.

1 Respuesta

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  • Avatar de Zake01
    Zake01
    Leyenda
    14-02-2025

    Hola buenas lamentable lo que pasaste respecto a la mala atención que recibiste.

    Tengo entendido que las solicitudes por baja de servicio tienen un plazo de ejecución máximo de 5 días hábiles contados desde el día siguiente de haberlo solicitado, te recomiendo acercarte nuevamente a un Centro de Atención y solicitar la baja de tu servicio.

    Saludos,

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AYUDA llamo atención al cliente para dar de baja a mi Internet inalámbrico por q ya cuento con fibra óptica, pero no me quieren recibir la solicitud me ponen peros. 

\n

#Que el código de pago no se registra en sus archivos

\n

#Que su servicio se dio baja 2017 y 2019

\n

#Que no carga su información del Internet contratado 

\n

#Q su su servicio ya esta de baja . Cosa que es mentira porque figura aun mi servicio activo y me llega las boletas de pago.

\n

#Cuando llamo al 123 me dicen que estoy activo Internet inalámbrico luego me pasan a gestiones especiales para dar baja ahí es donde me ponen trabas.

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AYUDA llamo atención al cliente para dar de baja a mi Internet inalámbrico por q ya cuento con fibra óptica, pero no me quieren recibir la solicitud me ponen peros. 

\n

#Que el código de pago no se registra en sus archivos

\n

#Que su servicio se dio baja 2017 y 2019

\n

#Que no carga su información del Internet contratado 

\n

#Q su su servicio ya esta de baja . Cosa que es mentira porque figura aun mi servicio activo y me llega las boletas de pago.

\n

#Cuando llamo al 123 me dicen que estoy activo Internet inalámbrico luego me pasan a gestiones especiales para dar baja ahí es donde me ponen trabas.

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óptica Internet claro hogar?","conversation":{"__ref":"Conversation:conversation:85844"},"id":"message:85844","revisionNum":1,"uid":85844,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":182171,"login":"cristhian29_29","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-04-11T06:55:41.291-05:00","lastPublishTime":"2025-04-11T06:55:41.291-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:168840":{"__typename":"User","id":"user:168840","uid":168840,"login":"Zake01","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-21T07:10:29.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:168840"},"ModerationData:moderation_data:85492":{"__typename":"ModerationData","id":"moderation_data:85492","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:85492":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:168840"},"id":"message:85492","revisionNum":4,"uid":85492,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:85491"},"conversation":{"__ref":"Conversation:conversation:85491"},"subject":"Re: Servicio de baja de Internet","moderationData":{"__ref":"ModerationData:moderation_data:85492"},"body":"

Hola buenas lamentable lo que pasaste respecto a la mala atención que recibiste.

\n

Tengo entendido que las solicitudes por baja de servicio tienen un plazo de ejecución máximo de 5 días hábiles contados desde el día siguiente de haberlo solicitado, te recomiendo acercarte nuevamente a un Centro de Atención y solicitar la baja de tu servicio.

\n

Saludos,

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