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ar22
Profesional
30-01-2023
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Decodificador con sonido grave todo el tiempo

Siempre llamo a Call Center para pedir cambio del decodificador del cable satelital pero no me dan solución, que debo hacer para cambiar el deco, siempre está sonando como motor de carro.

Claro Hogar
decodificador

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    30-01-2023

    Hola ar22 

     

    Lo primero que te recomendaría, es que puedas cambiar el cable HDMI, quizás está presentando algún desgaste, también puedes probar el deco con otra TV, quizás sea posible que la TV este defectuosa cuando recibe la señal del deco. Recuerda que puedes realizar un reseteo con la ayuda del app Smart Home de Claro.

     

    Ahora, si sigue presentando el mismo problema con el audio, te sugiero contactarte con un asesor a través de ClaroBot para que puedan ayudarte a ingresar la solicitud de visita del técnico a fin de que evalué el estado del decodificador.

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Decodificador con sonido grave todo el tiempo","moderationData":{"__ref":"ModerationData:moderation_data:78755"},"body":"

Hola ar22 

\n

 

\n

Lo primero que te recomendaría, es que puedas cambiar el cable HDMI, quizás está presentando algún desgaste, también puedes probar el deco con otra TV, quizás sea posible que la TV este defectuosa cuando recibe la señal del deco. Recuerda que puedes realizar un reseteo con la ayuda del app Smart Home de Claro.

\n

 

\n

Ahora, si sigue presentando el mismo problema con el audio, te sugiero contactarte con un asesor a través de ClaroBot para que puedan ayudarte a ingresar la solicitud de visita del técnico a fin de que evalué el estado del decodificador.

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