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Cris32
Principiante
31-01-2022
Resuelto

¿Por qué Claro te dice que el técnico va ir en una fecha y no cumplen?

Me pregunto si el tiempo de sus clientes no significa nada para ustedes, sumado a que pierdes casi una hora para comunicarte son un asesor a través del 080000123, que lo único que hace es pedir disculpas pero no te cumplen con lo acordado. Yo pago un servicio y espero que este sea idóneo, algo que no es tan difícil señores de Claro, cumplir con sus clientes, no solo es enganchar al cliente, sino es darle el servicio que se le promete.

 

 ¿No se pide nada que no corresponda? 

hogar
problemas
servicio

1 Respuesta

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    31-01-2022

    Hola,

     

    Es lamentable que la empresa operadora no cumpla en darte solución a tu avería, sobre todo teniendo una visita técnica programada.

     

    Tengo entendido que el plazo de atención es de 1 día y para zonas rurales 2, por lo que estas en todo tu derecho de elevarlo a reclamo, para que de alguna u otra manera la empresa operadora cumpla lo más pronto posible en darte solución, ya que como indicas, uno contrata un servicio y paga para que de la misma manera se brinde correctamente sin interrupciones.

     

    Yo te recomendaría comunicarte con un asesor, esto lo puedes hacer a través del ClaroBot.

     

    Recuerda que puedes hacer el seguimiento de la visita de la técnica a través de la app Smart Home de Claro dentro de la opción “Visita Técnica”.

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Me pregunto si el tiempo de sus clientes no significa nada para ustedes, sumado a que pierdes casi una hora para comunicarte son un asesor a través del 080000123, que lo único que hace es pedir disculpas pero no te cumplen con lo acordado. Yo pago un servicio y espero que este sea idóneo, algo que no es tan difícil señores de Claro, cumplir con sus clientes, no solo es enganchar al cliente, sino es darle el servicio que se le promete.

\n

 

\n

 ¿No se pide nada que no corresponda? 

","body@stringLength":"515","rawBody":"

Me pregunto si el tiempo de sus clientes no significa nada para ustedes, sumado a que pierdes casi una hora para comunicarte son un asesor a través del 080000123, que lo único que hace es pedir disculpas pero no te cumplen con lo acordado. Yo pago un servicio y espero que este sea idóneo, algo que no es tan difícil señores de Claro, cumplir con sus clientes, no solo es enganchar al cliente, sino es darle el servicio que se le promete.

\n

 

\n

 ¿No se pide nada que no corresponda? 

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¿Por qué Claro te dice que el técnico va ir en una fecha y no cumplen?","moderationData":{"__ref":"ModerationData:moderation_data:73568"},"body":"

Hola,

\n

 

\n

Es lamentable que la empresa operadora no cumpla en darte solución a tu avería, sobre todo teniendo una visita técnica programada.

\n

 

\n

Tengo entendido que el plazo de atención es de 1 día y para zonas rurales 2, por lo que estas en todo tu derecho de elevarlo a reclamo, para que de alguna u otra manera la empresa operadora cumpla lo más pronto posible en darte solución, ya que como indicas, uno contrata un servicio y paga para que de la misma manera se brinde correctamente sin interrupciones.

\n

 

\n

Yo te recomendaría comunicarte con un asesor, esto lo puedes hacer a través del ClaroBot.

\n

 

\n

Recuerda que puedes hacer el seguimiento de la visita de la técnica a través de la app Smart Home de Claro dentro de la opción “Visita Técnica”.

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