Discusión del foro

Principiante

25-05-2024

Resuelto

Visita técnica programada

Hola, hace una semana hice un cambio de tecnología (de coaxial a fibra), me programaron una visita técnica que nunca llegó, hice mi reclamo y luego me hablaron del área técnica para agendar una nueva vista para el lunes, pero está no aparece la aplicación Smart Home, quisiera saber si eso es normal o si en realidad no me han agendado nada. Ya va a ser una semana desde que inicie dicho procedimiento...

visita técnica

5 Respuestas

Lu_lizbeth
Principiante
25-05-2024
Hola

Lamento los inconvenientes que estas presentando con la visita del técnico a tu domicilio, te recomiendo que te comuniques con un asesor de Claro a través de ClaroBot, para que puedan validar tu servicio y te digan exactamente que es lo que esta pasando.

Saludos,
- Darwin_18
  Principiante
  27-05-2024
  Puede ser por qué estoy en un cuarto piso... Me agendaron una visita para hoy y nunca llego nadie
SamRomeo8
Profesional
25-05-2024
En primer lugar te recomiendo que te comuniques con otro asesor para validar si efectivamente tienes cobertura en tu zona para el cambio a fibra.
Segundo hay ocasiones por error humano del persona se ingresa por error un dato del cliente y la solicitud procede hacer cancelada.
Por último error en el sistema se crea otros pedidos repetidos como el tuyo y requiere que la primera solicitud debe ser cancelada para luego solicitarlo nuevamente.

Espero de serte me ayudarías con un like
- Darwin_18
  Principiante
  27-05-2024
  Hola, ya se había verificado la cobertura ... La primera visita del técnico para el cambio de tecnología quedó fallida pues nunca llegó. Llame me hicieron otra fecha que era hoy y tampoco llegó, la aplicación sigue marcando la fecha primera como si aún no estuviéramos 23 de mayo. Supongo que tendré que llamar una vez más... Y si no tendré que ver la forma de levantar una queja....
  - Lu_lizbeth
    Principiante
    29-05-2024
    Así es te diría que pogas en el libro de reclamaciones como ya eres cliente. Sera mas facil. Hay te agilizaran tu solicitud

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Visita técnica programada","moderationData":{"__ref":"ModerationData:moderation_data:82992"},"body":"

Hola

Lamento los inconvenientes que estas presentando con la visita del técnico a tu domicilio, te recomiendo que te comuniques con un asesor de Claro a través de ClaroBot, para que puedan validar tu servicio y te digan exactamente que es lo que esta pasando.

Saludos,

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Puede ser por qué estoy en un cuarto piso... Me agendaron una visita para hoy y nunca llego nadie

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En primer lugar te recomiendo que te comuniques con otro asesor para validar si efectivamente tienes cobertura en tu zona para el cambio a fibra.

Segundo hay ocasiones por error humano del persona se ingresa por error un dato del cliente y la solicitud procede hacer cancelada.

Por último error en el sistema se crea otros pedidos repetidos como el tuyo y requiere que la primera solicitud debe ser cancelada para luego solicitarlo nuevamente.

Espero de serte me ayudarías con un like

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Hola, ya se había verificado la cobertura ... La primera visita del técnico para el cambio de tecnología quedó fallida pues nunca llegó. Llame me hicieron otra fecha que era hoy y tampoco llegó, la aplicación sigue marcando la fecha primera como si aún no estuviéramos 23 de mayo. Supongo que tendré que llamar una vez más... Y si no tendré que ver la forma de levantar una queja....

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Así es te diría que pogas en el libro de reclamaciones como ya eres cliente. Sera mas facil. Hay te agilizaran tu solicitud

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