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  • Avatar de MarckTj
    MarckTj
    Profesional
    23-02-2017

    Buenas tardes, puede informarlo comunicándose al 080000123 opción 1 opción 2, para que lo puedan ayudar.

  • Avatar de claudia_alf
    claudia_alf
    Leyenda
    02-03-2017

    Hola kassandra1930.

     

    Tal como lo mencionan, vas a tener que volver a comunicarte con un asesor especializado llamando al 123 y así, puedan brindarte una fecha de reprogramación. También puedes solicitar que te instalen un deco adicional, pagando desde 10 soles mensuales, podrías pedirlo y así tener 2 puntos de TV en tu casa.

     

    ¡Saludos!

    • Avatar de Klezita
      Klezita
      Leyenda
      03-03-2017

      kassandra1930,

       

      Tener en cuenta que, se le cobrará la suma de 49.00, inc. IGV, por la visita del personal técnico requerido para la instalación adicional.

      Saludos.

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¿Puedo cambiar el lugar de instalación de mi servicio?","moderationData":{"__ref":"ModerationData:moderation_data:4576"},"body":"

Buenas tardes, puede informarlo comunicándose al 080000123 opción 1 opción 2, para que lo puedan ayudar.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-02-23T16:16:07.325-05:00","lastPublishTime":"2020-02-19T17:10:46.479-05:00","metrics":{"__typename":"MessageMetrics","views":5766},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:4575/message:4576","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:5":{"__typename":"User","id":"user:5","uid":5,"login":"claudia_alf","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-13T09:04:49.655-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:5"},"ModerationData:moderation_data:4722":{"__typename":"ModerationData","id":"moderation_data:4722","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"AcceptedSolutionMessage:message:4722":{"__typename":"AcceptedSolutionMessage","uid":4722,"id":"message:4722","revisionNum":3,"author":{"__ref":"User:user:5"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:4575"},"conversation":{"__ref":"Conversation:conversation:4575"},"subject":"Re: ¿Puedo cambiar el lugar de instalación de mi servicio?","moderationData":{"__ref":"ModerationData:moderation_data:4722"},"body":"

Hola kassandra1930.

\n

 

\n

Tal como lo mencionan, vas a tener que volver a comunicarte con un asesor especializado llamando al 123 y así, puedan brindarte una fecha de reprogramación. También puedes solicitar que te instalen un deco adicional, pagando desde 10 soles mensuales, podrías pedirlo y así tener 2 puntos de TV en tu casa.

\n

 

\n

¡Saludos!

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kassandra1930,

\n

 

\n

Tener en cuenta que, se le cobrará la suma de 49.00, inc. IGV, por la visita del personal técnico requerido para la instalación adicional.

\n

Saludos.

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