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Avatar de Akonrojo
Akonrojo
Principiante
19-05-2020
Resuelto

¿Por qué mi teléfono no funciona?

Mi internet está normal pero mi teléfono no funciona, cuando reinicio el router prende un poco pero después de apaga por completo y no suena nada ni prende nada. Ayuda por favor.

fija
sin servicio
telefono

2 Respuestas

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  • Avatar de alexwgomero
    alexwgomero
    Principiante
    19-05-2020

    Buenas, veo que lo que está malogrado es su telefono, el router no interviene en el problema del telefono, le recomendaría llevarlo a un centro de claro para su revisión...

  • Avatar de Dieguin
    Dieguin
    Leyenda
    19-05-2020

    Hola, hermano.

     

    Sería mejor que realices el reinicio de tu router desde la app Smart Home de Claro, aquí te dejo la lista de los routers compatibles:

     

     

    Si esto no funciona, lo más probable es que necesites una visita de un técnico, para ello te recomiendo comunicarte al inbox Facebook Claro Perú, para que puedan pasarte a un técnico y de ser el caso vayan a tu casa.

     

    Si van a tu casa, estate con guantes y mascarilla..

     

    Espero se solucione.

     

    Dieguin.

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¿Por qué mi teléfono no funciona?","moderationData":{"__ref":"ModerationData:moderation_data:43716"},"body":"

Buenas, veo que lo que está malogrado es su telefono, el router no interviene en el problema del telefono, le recomendaría llevarlo a un centro de claro para su revisión...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"174","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-19T00:03:16.907-05:00","lastPublishTime":"2020-05-19T00:03:16.907-05:00","metrics":{"__typename":"MessageMetrics","views":5219},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:43712/message:43716","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:43756":{"__typename":"ModerationData","id":"moderation_data:43756","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:43756":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:43756","revisionNum":2,"uid":43756,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:43712"},"conversation":{"__ref":"Conversation:conversation:43712"},"subject":"Re: ¿Por qué mi teléfono no funciona?","moderationData":{"__ref":"ModerationData:moderation_data:43756"},"body":"

Hola, hermano.

\n

 

\n

Sería mejor que realices el reinicio de tu router desde la app Smart Home de Claro, aquí te dejo la lista de los routers compatibles:

\n

 

\n

\n

 

\n

Si esto no funciona, lo más probable es que necesites una visita de un técnico, para ello te recomiendo comunicarte al inbox Facebook Claro Perú, para que puedan pasarte a un técnico y de ser el caso vayan a tu casa.

\n

 

\n

Si van a tu casa, estate con guantes y mascarilla..

\n

 

\n

Espero se solucione.

\n

 

\n

Dieguin.

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