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  • Avatar de EllisDFV04
    EllisDFV04
    Leyenda
    01-02-2020

    !Hola, @Mijaeli! 

     

    Puedes reportar el problema llamando al 123 o vías facebook para poder solucionar el problema.

     

    Saludos 🙂

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    01-02-2020

    Mijaeli  ¡Hola! Soy HAGUZ¿qué tal?

     

    Es raro que justo te pase en las noches, normalmente, el servicio en esta época empieza a ponerse un poco lento en las mañanas y en parte de la tarde, debido a que ahora la gente esta mayor conectada en ese horario.

     

    Lo que puede estar pasando, es que alguien esté conectado da tu red, y por ello tienes estos inconvenientes en las noches.

     

    Te recomiendo primero que todo, realizar el cambio e tu clave Wifi a través del Smart Home, y si cambiada la clave persistes con el problema, te recomendaría comunicarte al inbox de Facebook Claro Perú para que ellos puedan trasladarte a un técnico y así solucionar este inconveniente.

     

    Febrero mes del amor :heart:

     

     

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¿Por qué el internet no funciona en la noche?","moderationData":{"__ref":"ModerationData:moderation_data:34765"},"body":"

!Hola, @Mijaeli! 

 

Puedes reportar el problema llamando al 123 o vías facebook para poder solucionar el problema.

 

Saludos 🙂

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Mijaeli  ¡Hola! Soy HAGUZ¿qué tal?

\n

 

\n

Es raro que justo te pase en las noches, normalmente, el servicio en esta época empieza a ponerse un poco lento en las mañanas y en parte de la tarde, debido a que ahora la gente esta mayor conectada en ese horario.

\n

 

\n

Lo que puede estar pasando, es que alguien esté conectado da tu red, y por ello tienes estos inconvenientes en las noches.

\n

 

\n

Te recomiendo primero que todo, realizar el cambio e tu clave Wifi a través del Smart Home, y si cambiada la clave persistes con el problema, te recomendaría comunicarte al inbox de Facebook Claro Perú para que ellos puedan trasladarte a un técnico y así solucionar este inconveniente.

\n

 

\n

Febrero mes del amor :heart:

\n

 

\n

 

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