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Avatar de Maira2588
Maira2588
Principiante
03-11-2021
Resuelto

¿Cómo hago para solicitar el cableado de Claro en mi edificio?

Buenas noches.
¿Cómo hago para solicitar el cableado de Claro en mi edificio que es nuevo? En el edificio solo hay un tipo de operadora. Quería saber qué pasos debo seguir para que hagan el cableado de Claro, si es que tengo que enviar alguna solicitud u otra cosa. Gracias.

claro
servicio

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    03-03-2021
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    Hola hermanito,

     

    Mi recomendación es que verifiques el estado de tu internet, descarga la aplicación Smart Home de Claro y verifica si hay alguna afectación en la zona con tu servicio de internet. Es fácil darse cuenta porque te aparecerá un mensaje que indicará que hay problemas en la zona. Ahora, si todo estuviera ok, reinicia tu internet desde la misma app.

     

    Te dejo la lista de los routers compatibles:

     

    Si aun así no se resuelve, lo mejor será que te comuniques con un asesor a través del ClaroBot.

     

    Dieguin

    • Avatar de XphoetalX
      XphoetalX
      Principiante
      07-15-2021
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      Si me sucede lo mismo.
      Esto ocurrio desde que migre de operador movil, sucede que yo era FULL CLARO, luego cuando cambie de operador movil me di cuenta que mis descargar nos progresaban, se cortan a los 200mb aprox. Sucede que claro te bloquea las descargas como castigo. Me comunique con su central de atencion y ellos saben muy bien que es lo que esta pasando porque rapidamente te entienden y se hacen los locos, te envian un tecnico a tu domicilio pero el mismo tecnico te dice que no puede hacer nada porque eso lo hacen desde que dejas de ser FULL CLARO, sistematicamente te bloquean y su solucion para ellos es que te cambies a un mejor plan.... VIVEZAAA!!!

      • Avatar de Burumatrix
        Burumatrix
        Aficionado
        10-15-2024
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        Yo tambien tengo ese mismo problema... ya he llamado reiteradas veces a los tecnicos de claro y siempre dicen lo mismo "Apague su modem, desconectelo de la corriente, espere 10 segundos, vuelva a conectar el modem, encienda y espere"... pero otro tecnico llego mas lejos, me hizo deconectar todos los cables... jajajaja... pero al final nada de nada... ahorita estaba descargando un archivo que pesa 80gb cada 20 gigas se desconecta... ya se va deconectando 2 veces y se va el internet en toda la casa... y asi me cobran como si tuviera el servicio 100% operativo....su publicidad de que "Que no te dejen colgado" creo que es publicidad engañosa...

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Buenas noches.
¿Cómo hago para solicitar el cableado de Claro en mi edificio que es nuevo? En el edificio solo hay un tipo de operadora. Quería saber qué pasos debo seguir para que hagan el cableado de Claro, si es que tengo que enviar alguna solicitud u otra cosa. Gracias.

","body@stringLength":"286","rawBody":"

Buenas noches.
¿Cómo hago para solicitar el cableado de Claro en mi edificio que es nuevo? En el edificio solo hay un tipo de operadora. Quería saber qué pasos debo seguir para que hagan el cableado de Claro, si es que tengo que enviar alguna solicitud u otra cosa. Gracias.

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En el edificio solo hay un tipo de operadora. Quería saber qué pasos debo seguir para que hagan el 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consultas"},"localOverride":false},"ModerationData:moderation_data:80749":{"__typename":"ModerationData","id":"moderation_data:80749","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80749":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:100523"},"id":"message:80749","revisionNum":1,"uid":80749,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:63481"},"conversation":{"__ref":"Conversation:conversation:63481"},"subject":"Re: ¿Cómo hago para solicitar el cableado de Claro en mi edificio?","moderationData":{"__ref":"ModerationData:moderation_data:80749"},"body":"

En las torres de San Borja tampoco hay internet de claro solo Movistar. Cómo se solicita que se pueda abastecer a el edificio en ese caso?

Nunca dicen solo para casa pero no para edificio, a ver si alguien sabe cómo se solicita para edificio no para casa.....

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-06T08:58:58.864-05:00","lastPublishTime":"2023-08-06T08:58:58.864-05:00","metrics":{"__typename":"MessageMetrics","views":2484},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:63481/message:80749","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"272","rawBody":"

En las torres de San Borja tampoco hay internet de claro solo Movistar. Cómo se solicita que se pueda abastecer a el edificio en ese caso?

Nunca dicen solo para casa pero no para edificio, a ver si alguien sabe cómo se solicita para edificio no para casa.....

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80749_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:63482":{"__typename":"ModerationData","id":"moderation_data:63482","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:63482":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:63482","revisionNum":3,"uid":63482,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:63481"},"conversation":{"__ref":"Conversation:conversation:63481"},"subject":"Re: ¿Cómo hago para solicitar el cableado de Claro en mi edificio?","moderationData":{"__ref":"ModerationData:moderation_data:63482"},"body":"

Hola Maira2588,

\n

 

\n

Lo primero que debemos verificar es la cobertura de la infraestructura de nuestra casa y si la empresa cuenta con buena red para ese lugar para el servicio que queremos contratar.

\n

 

\n

Eso puedes revisarlo en el siguiente enlace: http://cobertura.claro.com.pe/

\n

 

\n

Una vez verificada la cobertura, comunícate al 0 800 00 200 desde cualquier móvil o fijo para que un asesor valide las condiciones de cobertura desde su sistema y condiciones técnicas para un resultado más preciso, de todo estar correctamente bien, te harán la venta y un técnico procederá a ir a tu casa para verificar el lugar.

\n

 

\n

Si la empresa operadora requeriría ampliar su cobertura, en este caso, será necesario mandar una solicitud o carta con la firma de por lo menos 50 clientes que deseen contratar algún servicio fijo y con eso será viable la aplicación, siempre y cuando el área especializada brinde el visto bueno para la ejecución sin afectar la saturación de los clientes de zonas cercanas.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-03-10T21:07:29.544-05:00","lastPublishTime":"2022-04-19T15:41:57.448-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":3620},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:63481/message:63482","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1637","rawBody":"

Hola ,

\n

 

\n

Lo primero que debemos verificar es la cobertura de la infraestructura de nuestra casa y si la empresa cuenta con buena red para ese lugar para el servicio que queremos contratar.

\n

 

\n

Eso puedes revisarlo en el siguiente enlace: http://cobertura.claro.com.pe/

\n

 

\n

Una vez verificada la cobertura, comunícate al 0 800 00 200 desde cualquier móvil o fijo para que un asesor valide las condiciones de cobertura desde su sistema y condiciones técnicas para un resultado más preciso, de todo estar correctamente bien, te harán la venta y un técnico procederá a ir a tu casa para verificar el lugar.

\n

 

\n

Si la empresa operadora requeriría ampliar su cobertura, en este caso, será necesario mandar una solicitud o carta con la firma de por lo menos 50 clientes que deseen contratar algún servicio fijo y con eso será viable la aplicación, siempre y cuando el área especializada brinde el visto bueno para la ejecución sin afectar la saturación de los clientes de zonas cercanas.

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