Instalacion de servicios Hogar 2Play para Edificios Nuevos
Cual es el procedimiento para solicitar la habilitacion de Servicios 2Play para Edificios nuevos. entiendo que Claro (igual que movistar) debe hacer previamente la instalacion de una matriz en el edificio. Actualmente tengo un ping pong entre quien debe generar la solicitud, el cliente/edificio o directamente Claro.
Consulto esto porque ya hice la solicitud y cerraron el tema por falta de algo que llaman matriz en mi edificio. Hablando con otras edificaciones cerca, me dicen q eso lo hace Claro directamente, se acercan al edificio y hacen la conexion (Sin costo adicional y sin solicitud formal del cliente).
Confirmar por favor, en caso de requerir contactar a algun area adicional indicar el telefono.
PD. 123 no sirve puesto que yo mismo hice hace 10 dias aprox la solicitud indicandoles que no habia la matriz, y cerraron el ticket sin informarme y para variar sin darme una solucion al problema. / Voy a colgar la misma pregunta a movistar para ver quien responde primero.
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Cual es el procedimiento para solicitar la habilitacion de Servicios 2Play para Edificios nuevos. entiendo que Claro (igual que movistar) debe hacer previamente la instalacion de una matriz en el edificio. Actualmente tengo un ping pong entre quien debe generar la solicitud, el cliente/edificio o directamente Claro.
\n
\n
Consulto esto porque ya hice la solicitud y cerraron el tema por falta de algo que llaman matriz en mi edificio. Hablando con otras edificaciones cerca, me dicen q eso lo hace Claro directamente, se acercan al edificio y hacen la conexion (Sin costo adicional y sin solicitud formal del cliente).
\n
\n
Confirmar por favor, en caso de requerir contactar a algun area adicional indicar el telefono.
\n
\n
PD. 123 no sirve puesto que yo mismo hice hace 10 dias aprox la solicitud indicandoles que no habia la matriz, y cerraron el ticket sin informarme y para variar sin darme una solucion al problema. / Voy a colgar la misma pregunta a movistar para ver quien responde primero.
\n
\n
","body@stringLength":"1087","rawBody":"
Cual es el procedimiento para solicitar la habilitacion de Servicios 2Play para Edificios nuevos. entiendo que Claro (igual que movistar) debe hacer previamente la instalacion de una matriz en el edificio. Actualmente tengo un ping pong entre quien debe generar la solicitud, el cliente/edificio o directamente Claro.
\n
\n
Consulto esto porque ya hice la solicitud y cerraron el tema por falta de algo que llaman matriz en mi edificio. Hablando con otras edificaciones cerca, me dicen q eso lo hace Claro directamente, se acercan al edificio y hacen la conexion (Sin costo adicional y sin solicitud formal del cliente).
\n
\n
Confirmar por favor, en caso de requerir contactar a algun area adicional indicar el telefono.
\n
\n
PD. 123 no sirve puesto que yo mismo hice hace 10 dias aprox la solicitud indicandoles que no habia la matriz, y cerraron el ticket sin informarme y para variar sin darme una solucion al problema. / Voy a colgar la misma pregunta a movistar para ver quien responde primero.
\n
\n
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Instalacion de servicios Hogar 2Play para Edificios Nuevos","moderationData":{"__ref":"ModerationData:moderation_data:19458"},"body":"
Recuerda que para cada instalación de servicio, los técnicos especializados deben validar si cuentan con cobertura para el domicilio, además de realizar las verificaciones de insfraestructura, ya que algunas veces algunas edificaciones interrumpe o no permite que la señal llegue con normalidad
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Es necesario que te comuniques al 0-800-00-123 y verificar si cumplen con los requisitos necesario para completar la instalación. Recuerda que Claro cuenta con un link de cobertura referencial, puedes conocerlo ingresando al siguiente enlace → https://bit.ly/1NDoQPF.
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Ten un lindo día :womanhappy:
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Galit.
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Lo que solicitas es que instalen la matriz Claro lo denomina como Edificios Liberados, bajo las características de este el edificio debe ser mínimo de 5 pisos y Claro es quien lo habilita según la infraestructura de construcción, en caso no haya puede contratar un servicio LTE u Satelital, por qué no llamas al *200 y consultas por otras alternativas que tiene Claro.
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Saludos,
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Hola como y donde se hace la solicitud para un edificio nuevo tenga internet de Claro. en el 080000200 no saben nada solo te dicen q si hay, pero ya han rechazado varias veces por lo mismo. Alguien sabe como se solicita? si no saben no hagan floro de numeros pasen un link o un detallado que en llamadas nadie te da razon.
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