Discusión del foro

Profesional

17-07-2019

Resuelto

¿Cómo cancelar mi contrato de servicio Fijo?

Quiero cancelar por q fallaba , ala hora de entrar justo se ponía lento ,ahora pedí un aumento de velocidad no me daban razón , ahora quiero saber si ahí una penalidad o debo pagar algo después de cancelar, gracias x sus respuestas

cancelar contrato

servicio fijo

4 Respuestas

Aldo14
Maestro
17-07-2019
Buenas tardes, te recomiendo que te comuniques al 123 desde un celular Claro opción 9 sin costo o marcar el 0 800 00 123 desde un fijo, te indicarán con tus datos personales a verificar tu servicio y la información que necesitas sobre el contrato y la penalidad, entre otra información.

También puedes ingresar a la web de Claro en Facebook por mensaje interno o al Claro Chat en línea http://catalogo.claro.com.pe/chat/
arley16
Profesional
18-07-2019
Debes csncelar el contrato antes de q te reinicien el saldo de minutos en el telefono. Así no te penalizaran ni nada. De preferencia 5 días antes.
Puedes hacerlo rápidamente x telefono.
Odiseo
Profesional
18-07-2019
No debes pagar nada mas los dias que hallas usado el servicio despues de tu último periodo. Sin ambargo te recomendaria contactarte con CLARo ya que pueden resolver tu problema podria ser un problema de router.

Suerte
HAGUZ
Leyenda
19-07-2019
TopLine ¡Hola!

En relación a las respuestas de Odiseo arley16 Aldo14 quiero indicarles que en la comunidad ya hay una pregunta similar a la suya y ha sido solucionada.

Para mayor información les recomiendo ingresar aquí: Hogar/Cuáles-son-los-pasos-para-dar-de-baja-mi-servicio-3Play

No olviden dar sus likes :robotwink:

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¿Cómo cancelar mi contrato de servicio Fijo?","moderationData":{"__ref":"ModerationData:moderation_data:22426"},"body":"Buenas tardes, te recomiendo que te comuniques al 123 desde un celular Claro opción 9 sin costo o marcar el 0 800 00 123 desde un fijo, te indicarán con tus datos personales a verificar tu servicio y la información que necesitas sobre el contrato y la penalidad, entre otra información.

También puedes ingresar a la web de Claro en Facebook por mensaje interno o al Claro Chat en línea http://catalogo.claro.com.pe/chat/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-17T16:44:24.085-05:00","lastPublishTime":"2019-07-17T16:44:24.085-05:00","metrics":{"__typename":"MessageMetrics","views":8855},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:22421/message:22426","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:27723":{"__typename":"User","id":"user:27723","uid":27723,"login":"arley16","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-12-13T22:56:16.066-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:27723"},"ModerationData:moderation_data:22445":{"__typename":"ModerationData","id":"moderation_data:22445","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:22445":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:27723"},"id":"message:22445","revisionNum":1,"uid":22445,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:22421"},"conversation":{"__ref":"Conversation:conversation:22421"},"subject":"Re: ¿Cómo cancelar mi contrato de servicio Fijo?","moderationData":{"__ref":"ModerationData:moderation_data:22445"},"body":"Debes csncelar el contrato antes de q te reinicien el saldo de minutos en el telefono. Así no te penalizaran ni nada. De preferencia 5 días antes.
Puedes hacerlo rápidamente x telefono.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-17T19:13:34.350-05:00","lastPublishTime":"2019-07-17T19:13:34.350-05:00","metrics":{"__typename":"MessageMetrics","views":8850},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:22421/message:22445","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4618":{"__typename":"User","id":"user:4618","uid":4618,"login":"Odiseo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-19T21:01:47.611-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:4618"},"ModerationData:moderation_data:22449":{"__typename":"ModerationData","id":"moderation_data:22449","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:22449":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4618"},"id":"message:22449","revisionNum":1,"uid":22449,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:22421"},"conversation":{"__ref":"Conversation:conversation:22421"},"subject":"Re: ¿Cómo cancelar mi contrato de servicio Fijo?","moderationData":{"__ref":"ModerationData:moderation_data:22449"},"body":"

No debes pagar nada mas los dias que hallas usado el servicio despues de tu último periodo. Sin ambargo te recomendaria contactarte con CLARo ya que pueden resolver tu problema podria ser un problema de router.

Suerte

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TopLine ¡Hola!

En relación a las respuestas de Odiseo arley16 Aldo14 quiero indicarles que en la comunidad ya hay una pregunta similar a la suya y ha sido solucionada.

Para mayor información les recomiendo ingresar aquí: Hogar/Cuáles-son-los-pasos-para-dar-de-baja-mi-servicio-3Play

No olviden dar sus likes :robotwink:

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