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hago para reducir mi plan Claro?","conversation":{"__ref":"Conversation:conversation:41281"},"id":"message:41281","revisionNum":3,"uid":41281,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:89207"},"metrics":{"__typename":"MessageMetrics","views":46669},"postTime":"2020-04-30T17:24:53.456-05:00","lastPublishTime":"2023-12-18T15:25:25.980-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas tardes, por favor deseo reducir mi plan Claro, no logro contactar con alguien. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"87","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:69098":{"__typename":"Conversation","id":"conversation:69098","topic":{"__typename":"ForumTopicMessage","uid":69098},"lastPostingActivityTime":"2024-10-05T19:12:50.218-05:00","solved":true},"User:user:114187":{"__typename":"User","uid":114187,"login":"Joanne_Pris","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:114187"},"ForumTopicMessage:message:69098":{"__typename":"ForumTopicMessage","subject":"Tengo contrato con un equipo de 12 meses en un plan de 49.90 pero quiero bajarlo al de 29.90","conversation":{"__ref":"Conversation:conversation:69098"},"id":"message:69098","revisionNum":3,"uid":69098,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:114187"},"metrics":{"__typename":"MessageMetrics","views":1360},"postTime":"2021-07-31T23:11:09.438-05:00","lastPublishTime":"2022-06-13T14:28:17.637-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tengo 8 meses con la línea pero me robaron el equipo y para culminar de pagar prefiero bajar el plan hasta 29.90 y poder renovar luego, ¿me cobrarán la penalidad? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"164","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:83909":{"__typename":"Conversation","id":"conversation:83909","topic":{"__typename":"ForumTopicMessage","uid":83909},"lastPostingActivityTime":"2024-08-28T10:15:05.358-05:00","solved":true},"Category:category:otros-servicios-claro":{"__typename":"Category","id":"category:otros-servicios-claro","displayId":"otros-servicios-claro"},"Forum:board:claro-video":{"__typename":"Forum","id":"board:claro-video","displayId":"claro-video","nodeType":"board","conversationStyle":"FORUM","title":"ClaroVideo","shortTitle":"ClaroVideo","parent":{"__ref":"Category:category:otros-servicios-claro"}},"User:user:139513":{"__typename":"User","uid":139513,"login":"nickson81","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:139513"},"ForumTopicMessage:message:83909":{"__typename":"ForumTopicMessage","subject":"Cambio de plan","conversation":{"__ref":"Conversation:conversation:83909"},"id":"message:83909","revisionNum":2,"uid":83909,"depth":0,"board":{"__ref":"Forum:board:claro-video"},"author":{"__ref":"User:user:139513"},"metrics":{"__typename":"MessageMetrics","views":372},"postTime":"2024-08-27T15:23:12.821-05:00","lastPublishTime":"2024-08-28T10:15:05.358-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¿Qué beneficios se pierden del plan actual al cambiar por otro? Quiero cambiar de plan pero, que pasa con la app Claro video, sigue corriendo con el anterior plan que es por 24 meses descontando con los meses que llevo con el plan, o vuelve a ser por otros 24 meses de nuevo. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"277","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:81753":{"__typename":"Conversation","id":"conversation:81753","topic":{"__typename":"ForumTopicMessage","uid":81753},"lastPostingActivityTime":"2024-08-02T22:56:04.497-05:00","solved":true},"User:user:167236":{"__typename":"User","uid":167236,"login":"Pecados30","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:167236"},"ForumTopicMessage:message:81753":{"__typename":"ForumTopicMessage","subject":"No puedo bajar el saldo (pago) de línea","conversation":{"__ref":"Conversation:conversation:81753"},"id":"message:81753","revisionNum":2,"uid":81753,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:167236"},"metrics":{"__typename":"MessageMetrics","views":811},"postTime":"2023-11-25T09:21:03.476-05:00","lastPublishTime":"2023-11-28T10:08:38.254-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ya son varias semanas (3) que estoy intentando bajar o cambiar mi saldo (pago) de mi línea móvil, a través de app y web de claro. Siempre me sale el mismo mensaje y ni que hablar del ClaroBot. Para muestra un botón, envió captura de pantalla de la web y la app. \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"279","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:40065":{"__typename":"Conversation","id":"conversation:40065","topic":{"__typename":"ForumTopicMessage","uid":40065},"lastPostingActivityTime":"2024-07-27T13:47:28.337-05:00","solved":true},"User:user:87613":{"__typename":"User","uid":87613,"login":"lalo9","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:87613"},"ForumTopicMessage:message:40065":{"__typename":"ForumTopicMessage","subject":"Quiero bajar mi plan","conversation":{"__ref":"Conversation:conversation:40065"},"id":"message:40065","revisionNum":2,"uid":40065,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:87613"},"metrics":{"__typename":"MessageMetrics","views":3411},"postTime":"2020-04-21T11:30:58.769-05:00","lastPublishTime":"2020-04-21T16:52:18.432-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" A dónde puedo comunicarme para poder bajar mi plan de mi móvil ya que llamando a Claro no hay opción. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"103","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:41863":{"__typename":"Conversation","id":"conversation:41863","topic":{"__typename":"ForumTopicMessage","uid":41863},"lastPostingActivityTime":"2024-07-12T23:09:22.401-05:00","solved":true},"User:user:90045":{"__typename":"User","uid":90045,"login":"Aissa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:90045"},"ForumTopicMessage:message:41863":{"__typename":"ForumTopicMessage","subject":"Si quiero cambiar mi plan postpago a prepago, ¿cómo lo haría? :c","conversation":{"__ref":"Conversation:conversation:41863"},"id":"message:41863","revisionNum":3,"uid":41863,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:90045"},"metrics":{"__typename":"MessageMetrics","views":11021},"postTime":"2020-05-06T21:04:00.023-05:00","lastPublishTime":"2021-11-23T13:00:40.499-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ahora su red está muy lenta y no tengo dinero para estar pagando por un plan que no uso. 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Como por ejemplo las idas al centro de atención y esperar esa terrible cola, o las llamadas eternas al 123 para cambiar ese plan que para algunos ya no es suficiente, debido a la alta demanda de MB que tenemos. \n \n Por ello hoy veremos la forma más fácil para cambiar de plan, y lo mejor de todo, es que lo harás tú con un solo clic a través de Mi Claro. ¡Allá vamos! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":260274},"postTime":"2019-03-01T17:28:48.268-05:00","lastPublishTime":"2021-12-06T13:20:20.608-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¡Hola Comunidad! \n \n Como no hablar de este tema que para algunos ha sido buena y para otros una mala experiencia 👍👎 \n \n Por ejemplo las idas al centro de atención y esperar esa terrible cola, o como olvidar las llamadas eternas al 123 para cambiar ese plan que para algunos ya no es suficiente debido a la alta demanda de MB que gastamos ¡Pero eso se acabó! \n \n Hoy les voy a contar la forma más fácil para hacer un cambio de plan, y lo mejor de todo, es que lo harás tú mismo con un solo clic a través de Mi Claro ¡Allá vamos! \n \n Paso 1: Ingresa a Mi Claro \n \n \n \n Paso 2: Te vas a \"Plan\" y luego a \"Cambia de plan\" \n \n \n Paso 3: Después tendrás que iniciar sesión, debes colocar tu DNI y clave de Mi Claro \n \n \n Paso 4: Seleccionas tu nuevo plan y ¡listo! \n \n \n Ahora, hay un detalle importante que debemos mencionar, cuando haces un cambio de plan, debes asegurarte que no tengas un contrato en Claro, ya que si lo tienes, tendrás que asumir la penalidad proporcional por el cambio en caso que elijas un plan menor al que tengas actualmente, como en mi caso. \n \n \n \n \n ¿Luego que viene? \n \n Luego de haber ingresado nuestra solicitud, recibiremos una llamada para confirmar nuestro cambio. El cambio de plan lo podrás hacer las veces que desees, eso sí, ten cuidado de elegir un plan incorrecto. \n \n ¿Algo que deba saber? \n \n ¡Claro! Aquí te dejo algunos consejos que debes saber antes de realizar un cambio de plan: \n \n Planes ilimitados: Si lo que quieres son muchos MB, entonces puedes elegir un plan ilimitado desde 159.90 o el de 189.90, son los planes más completos y te brindan internet ¡ILIMITADO! \n \n Fecha de solicitud: ¡Pídelo con tiempo! Los cambios se ejecutan 1 día antes de que empieces tu ciclo de facturación (día en el que te entregan los bonos de tu plan), por lo tanto la fecha máxima de solicitud sería 2 días antes de que empiece tu ciclo. \n \n Ejemplo: Si tienes un ciclo de facturación 20, solicita el cambio de plan máximo el 18 para que se ejecute el 19 a las 11:59.p.m. y comiences a disfrutar de tu nuevo plan. \n \n Entonces, con estos tips y consejos, ¿volverás a sufrir para hacer un cambio de plan? No lo creo. \n \n ¿Te sirvió? Yo creo que sí, simple, rápido y fácil \n \n ¡Hasta la próxima! 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