Al no tener número del remitente, al menos yo no he podido lograr bloquear esos tipos de mensaje, sin embargo te comento que a mí me llegaban mensajes de clase 0 de Claro para comprar GB, por lo que opte por llamar a un asesor para ya no recibir más ese tipo de mensajes. Si es tu caso, podrías comunicarte llamando al 0800 00123.
Espero que la info sea de tu ayuda que tengas un buen día.
Llegaste a la mejor opción, aquí en la Comu nos ayudamos entre clientes.
Te comento que los SMS flash o más conocido como los SMS de clase 0 (Publicidad, alertas, etc.), va a depender de las opciones avanzadas de la marca y modelo, por ejemplo para Samsung te puedo compartir lo siguiente
Ingresa a Mensajes → Más (tres puntos) → Ajustes → Más Ajustes → Desactiva Mensajes WAP PUSH.
Para el caso de la marca Huawei, lo encuentras como Servicio Wap Push dentro de las opciones avanzadas en Mensajes, simplemente lo desactivas y yap. Puede variar en otras marcas pero se debe desactivar lo indicado.
Una recomendación, si tienes alguna consulta sobre la funcionabilidad de tu equipo puedes visitar los sitios oficiales de la Marca.
Si necesitas mayor infomación puedes comunicarte con un asesor a través del ClaroBot.
Si puedes bloquear los mensajes, lo que tienes que hacer es entrar a la configuración de tu celular y buscar algo que diga contactos bloqueados, ingresas a esa opción y colocas el número. Capaz en tu celular saldrá diferente, pero podrás encontrarlo.
No he podido hacerlo ya que no se ve el número para poder bloquear, además tengo la esperanza de que sea usado en emergencias que es su uso principal, y no publicitario.
Ese tipo de mensajes no son posibles de retirar, ya que son mensajes push up que te aparecen en la pantalla y tienes que cancelarlos, además como menciona Klezita, no se puede ver el número como tal para bloquearlos. Igualmente puedes consultar con un asesor por el inbox del Facebook de Claro Perú, podrían darte mayor detalle.
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consultas"},"localOverride":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:136497":{"__typename":"User","id":"user:136497","uid":136497,"login":"ArianaCotrina","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-07-30T14:05:47.921-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:136497"},"ModerationData:moderation_data:69451":{"__typename":"ModerationData","id":"moderation_data:69451","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69451":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:136497"},"id":"message:69451","revisionNum":2,"uid":69451,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:69441"},"conversation":{"__ref":"Conversation:conversation:69441"},"subject":"Re: ¿Se puede bloquear los SMS de clase 0?","moderationData":{"__ref":"ModerationData:moderation_data:69451"},"body":"
Al no tener número del remitente, al menos yo no he podido lograr bloquear esos tipos de mensaje, sin embargo te comento que a mí me llegaban mensajes de clase 0 de Claro para comprar GB, por lo que opte por llamar a un asesor para ya no recibir más ese tipo de mensajes. Si es tu caso, podrías comunicarte llamando al 0800 00123.
\n
Espero que la info sea de tu ayuda que tengas un buen día.
Al no tener número del remitente, al menos yo no he podido lograr bloquear esos tipos de mensaje, sin embargo te comento que a mí me llegaban mensajes de clase 0 de Claro para comprar GB, por lo que opte por llamar a un asesor para ya no recibir más ese tipo de mensajes. Si es tu caso, podrías comunicarte llamando al 0800 00123.
\n
Espero que la info sea de tu ayuda que tengas un buen día.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69451_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:69459":{"__typename":"ModerationData","id":"moderation_data:69459","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:69459":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:69459","revisionNum":5,"uid":69459,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:69441"},"conversation":{"__ref":"Conversation:conversation:69441"},"subject":"Re: ¿Se puede bloquear los SMS de clase 0?","moderationData":{"__ref":"ModerationData:moderation_data:69459"},"body":"
Llegaste a la mejor opción, aquí en la Comu nos ayudamos entre clientes.
\n
\n
Te comento que los SMS flash o más conocido como los SMS de clase 0 (Publicidad, alertas, etc.), va a depender de las opciones avanzadas de la marca y modelo, por ejemplo para Samsung te puedo compartir lo siguiente
\n
\n
Ingresa a Mensajes → Más (tres puntos) → Ajustes → Más Ajustes → Desactiva Mensajes WAP PUSH.
\n
\n
Para el caso de la marca Huawei, lo encuentras como Servicio Wap Push dentro de las opciones avanzadas en Mensajes, simplemente lo desactivas y yap. Puede variar en otras marcas pero se debe desactivar lo indicado.
\n
\n
Una recomendación, si tienes alguna consulta sobre la funcionabilidad de tu equipo puedes visitar los sitios oficiales de la Marca.
\n
\n
Si necesitas mayor infomación puedes comunicarte con un asesor a través del ClaroBot.
Llegaste a la mejor opción, aquí en la Comu nos ayudamos entre clientes.
\n
\n
Te comento que los SMS flash o más conocido como los SMS de clase 0 (Publicidad, alertas, etc.), va a depender de las opciones avanzadas de la marca y modelo, por ejemplo para Samsung te puedo compartir lo siguiente
\n
\n
Ingresa a Mensajes → Más (tres puntos) → Ajustes → Más Ajustes → Desactiva Mensajes WAP PUSH.
\n
\n
Para el caso de la marca Huawei, lo encuentras como Servicio Wap Push dentro de las opciones avanzadas en Mensajes, simplemente lo desactivas y yap. Puede variar en otras marcas pero se debe desactivar lo indicado.
\n
\n
Una recomendación, si tienes alguna consulta sobre la funcionabilidad de tu equipo puedes visitar los sitios oficiales de la Marca.
\n
\n
Si necesitas mayor infomación puedes comunicarte con un asesor a través del ClaroBot.
","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69459_5"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:76365":{"__typename":"User","id":"user:76365","uid":76365,"login":"Hannah-123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-29T12:38:41.998-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NjM2NS01NzcyaUFCOTg1OTM3NTI2QkRFMjQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76365"},"ModerationData:moderation_data:69442":{"__typename":"ModerationData","id":"moderation_data:69442","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69442":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:76365"},"id":"message:69442","revisionNum":1,"uid":69442,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:69441"},"conversation":{"__ref":"Conversation:conversation:69441"},"subject":"Re: ¿Se puede bloquear los SMS de clase 0?","moderationData":{"__ref":"ModerationData:moderation_data:69442"},"body":"
Holiii, amigo!
\n
\n
Si puedes bloquear los mensajes, lo que tienes que hacer es entrar a la configuración de tu celular y buscar algo que diga contactos bloqueados, ingresas a esa opción y colocas el número. Capaz en tu celular saldrá diferente, pero podrás encontrarlo.
Si puedes bloquear los mensajes, lo que tienes que hacer es entrar a la configuración de tu celular y buscar algo que diga contactos bloqueados, ingresas a esa opción y colocas el número. Capaz en tu celular saldrá diferente, pero podrás encontrarlo.
\n
\n
¡Suerte!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69442_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ModerationData:moderation_data:69443":{"__typename":"ModerationData","id":"moderation_data:69443","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69443":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2990"},"id":"message:69443","revisionNum":3,"uid":69443,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:69441"},"conversation":{"__ref":"Conversation:conversation:69441"},"subject":"Re: ¿Se puede bloquear los SMS de clase 0?","moderationData":{"__ref":"ModerationData:moderation_data:69443"},"body":"
Hola,
\n
\n
No he podido hacerlo ya que no se ve el número para poder bloquear, además tengo la esperanza de que sea usado en emergencias que es su uso principal, y no publicitario.
No he podido hacerlo ya que no se ve el número para poder bloquear, además tengo la esperanza de que sea usado en emergencias que es su uso principal, y no publicitario.
\n
\n
Saludos.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69443_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:69444":{"__typename":"ModerationData","id":"moderation_data:69444","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69444":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61034"},"id":"message:69444","revisionNum":1,"uid":69444,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumTopicMessage:message:69441"},"conversation":{"__ref":"Conversation:conversation:69441"},"subject":"Re: ¿Se puede bloquear los SMS de clase 0?","moderationData":{"__ref":"ModerationData:moderation_data:69444"},"body":"
Hola hermano,
\n
\n
Ese tipo de mensajes no son posibles de retirar, ya que son mensajes push up que te aparecen en la pantalla y tienes que cancelarlos, además como menciona Klezita, no se puede ver el número como tal para bloquearlos. Igualmente puedes consultar con un asesor por el inbox del Facebook de Claro Perú, podrían darte mayor detalle.
Ese tipo de mensajes no son posibles de retirar, ya que son mensajes push up que te aparecen en la pantalla y tienes que cancelarlos, además como menciona Klezita, no se puede ver el número como tal para bloquearlos. Igualmente puedes consultar con un asesor por el inbox del Facebook de Claro Perú, podrían darte mayor detalle.
\n
\n
¡Suerte!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69444_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:69441"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. 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