Discusión del foro

Avatar de Maruthcita
Maruthcita
Principiante
11-11-2022
Resuelto

¿Por qué no puedo abrir la App Miclaro en mi IPhone?

app mi claro
iphone
  • Avatar de RAGM1507
    RAGM1507
    11-12-2019

    ¡Hola Chacalon22 !

     

    ¿Puedes compartirnos un capture de pantalla del mensaje que recibiste?

     

    De igual manera, si entiendo bien tu publicación, quieres decir que obtuviste un equipo celular por contrato, y has sido bloqueado por no pagar tu cuota mensual; te comento que el bloqueo del servicio por falta de pagos no es para el equipo, solo es para la línea.

    Asímismo informarte que si no pagas la cuota del equipo, igual se bloqueará tu servicio debido a que se incluye en la misma factura en donde se le cobra por el plan mensual contratado.

     

    Saludos!

3 Respuestas

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  • Avatar de Quintana24
    Quintana24
    Leyenda
    11-11-2022

    Hola amigo, a lo mejor necesites actualizar a la nueva versión, porqué debería de abrir la App con normalidad, en caso no te aparezca que es por mantenimiento, revisa para ver si debes de actualizar, en caso contrario te recomiendo eliminar la App y volverla a instalar.

     

    Espero haber ayudado aclarar tú duda 🤔

     

    ✅ No olvides dejar tu like y aceptar la respuesta cómo solución. 

  • Avatar de jesusd23
    jesusd23
    Leyenda
    11-11-2022

    Hola Maruthcita 

     

    Que raro que no puedas ingresar al App Mi Claro, te recomiendo que los desinstales y descargues la versión más actualizada, si el inconveniente persiste te sugiero que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123. Además, puedes utilizar la Web Mi Claro desde el navegador de tu móvil, a través del siguiente enlace: https://cl4.ro/miclaroweb

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:
    .

    Saludos.

  • Avatar de Enzo4
    Enzo4
    Profesional
    11-11-2022

    HOLA, Maruthcita

     

    LO MAS PROBABLE ES QUE NO ESTE FUNCIONANDO CORRECTAMENTE BIEN EN ESTOS MOMENTOS LA APP MI CLARO, TE RECOMIENDO QUE LO INTENTES EL DIA DE MAÑANA, EN CASO QUE NO PUEDAS USARLO INTENTALO CON UN WIFI QUITANDOLE LOS DATOS MOVILES.

     

    SALUDOS

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¿Por qué no puedo abrir la App Miclaro en mi IPhone?","moderationData":{"__ref":"ModerationData:moderation_data:77943"},"body":"

Hola amigo, a lo mejor necesites actualizar a la nueva versión, porqué debería de abrir la App con normalidad, en caso no te aparezca que es por mantenimiento, revisa para ver si debes de actualizar, en caso contrario te recomiendo eliminar la App y volverla a instalar.

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Espero haber ayudado aclarar tú duda 🤔

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✅ No olvides dejar tu like y aceptar la respuesta cómo solución. 

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Hola Maruthcita 

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Que raro que no puedas ingresar al App Mi Claro, te recomiendo que los desinstales y descargues la versión más actualizada, si el inconveniente persiste te sugiero que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123. Además, puedes utilizar la Web Mi Claro desde el navegador de tu móvil, a través del siguiente enlace: https://cl4.ro/miclaroweb

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Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like :smileyvery-happy:
.

Saludos.

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HOLA, Maruthcita

 

LO MAS PROBABLE ES QUE NO ESTE FUNCIONANDO CORRECTAMENTE BIEN EN ESTOS MOMENTOS LA APP MI CLARO, TE RECOMIENDO QUE LO INTENTES EL DIA DE MAÑANA, EN CASO QUE NO PUEDAS USARLO INTENTALO CON UN WIFI QUITANDOLE LOS DATOS MOVILES.

 

SALUDOS

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