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Avatar de Antonio123
Antonio123
Principiante
09-05-2020
Resuelto

¿Limite de consumo en chip prepago?

Hola, soy prepago claro y he realizado compras a través de google play, por un monto alto. Sin embargo, según las indicaciones el único requisito prepago es que yo tenga saldo y aún tengo saldo pero no me permite recargar más. ¿Qué puedo hacer en tal caso?

 

google play
móvil
prepago
  • Avatar de Edytoons-1902
    Edytoons-1902
    17-04-2020

    Hola, Cecilia.

     

    Muy fácil, lo primero que debes considerar es que tu router sea compatible con la app Smart Home, así que por aquí te dejaré la lista de los routers que son compatibles:

     

    Si tu router está en la lista, sigue los siguientes pasos:

     

    Paso 1: Entra a la app y ve a soluciones

    Paso 2: Selecciona tu router

    Paso 3: Cambia la contraseña

     

     

    Y listo, así de fácil.

     

    Saludos

    Espero haberte ayudado.

2 Respuestas

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  • Avatar de Jhonaju
    Jhonaju
    Maestro
    13-06-2023

     

     

    Hola Migrando 

    Te comparto todas las opciones que tienes para ganar Claro Puntos:

     

    Si eres Postpago 

    1. Por pago de recibo mensual: Se asignará 1 Claro punto por cada S/ 2 del cargo fijo mensual.

    2. Por Consumo Adicional: Se asignará 1 Claro punto por cada S/ 2 de consumos adicionales (llamadas telefónicas, SMS, transmisión de datos, otros).

    3. Por Renovación de equipo: Se asignará 100 Claro puntos. 

     

    Si eres Prepago

    1. Por Recargas: Se asignará 1 Claro punto por cada S/ 3 de recarga.

    2. Migración de Prepago a Postpago: Se asignarán 100 Claro puntos por migrar de una línea Prepago a un plan Postpago.

     

    Servicios fijos 

    1. Por pago de recibo mensual: Se asignará 1 Claro punto por cada S/ 2 del total de la facturación mensual de su Paquete 3 Play o Claro HDTV.

     

    Comunidad Claro:

    Ahora también por solo estar en la Comunidad, al participar e ir subiendo de nivel, ganarás Claro puntos, para más info ingresa aquí -----> CLARO PUNTOS COMUNIDAD

     

    Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

     

  • Avatar de rcml1980
    rcml1980
    Leyenda
    13-06-2023

    Hola Migrando 

     

    Te comento que los postpago, no acumulan Claro puntos por las recargas realizadas física o virtuales, el beneficio es solo para prepagos.

     

    Ahora, lo que si puedes realizar es consumos adicionales, como compra de paquetes, o enviar recargas a líneas prepago, etc, recuerda que por cada S/. 2 soles que pagues del total de tu recibo, acumulas 1 Claro punto.

     

    Si necesitas más información ingresa al siguiente enlace: https://www.claro.com.pe/personas/beneficios/claro-club/

  • Avatar de Dieguin
    Dieguin
    Leyenda
    11-05-2020

    Hola, Hermano.

     

    Lo que sucede es que para los servicios prepago, ya no está disponible las compras por google play, actualmente solo está vigente para servicios postpago.

     

    Te dejo aquí el link con toda la info.

     

    Un gusto ayudarte.

     

    Dieguin.

  • Avatar de RENZOSTOK
    RENZOSTOK
    Aficionado
    10-05-2020

    Hola, debes entrar al canal de claro chat, para esto debes buscar por google en el navegador, "claro chat", allí te solucionarán el problema, o en todo caso desde la misma plataforma de mi.claro.com.pe ..!!! espero haberte ayudado, no olvides de marcar la respuesta como solucion, me ayudaria mucho, gracias,!!!

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Hola, soy prepago claro y he realizado compras a través de google play, por un monto alto. Sin embargo, según las indicaciones el único requisito prepago es que yo tenga saldo y aún tengo saldo pero no me permite recargar más. ¿Qué puedo hacer en tal caso?

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","body@stringLength":"292","rawBody":"

Hola, soy prepago claro y he realizado compras a través de google play, por un monto alto. Sin embargo, según las indicaciones el único requisito prepago es que yo tenga saldo y aún tengo saldo pero no me permite recargar más. ¿Qué puedo hacer en tal caso?

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¿Limite de consumo en chip prepago?","moderationData":{"__ref":"ModerationData:moderation_data:42592"},"body":"

Hola, Hermano.

\n

 

\n

Lo que sucede es que para los servicios prepago, ya no está disponible las compras por google play, actualmente solo está vigente para servicios postpago.

\n

 

\n

Te dejo aquí el link con toda la info.

\n

 

\n

Un gusto ayudarte.

\n

 

\n

Dieguin.

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Hola, debes entrar al canal de claro chat, para esto debes buscar por google en el navegador, \"claro chat\", allí te solucionarán el problema, o en todo caso desde la misma plataforma de mi.claro.com.pe ..!!! espero haberte ayudado, no olvides de marcar la respuesta como solucion, me ayudaria mucho, gracias,!!!

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