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Avatar de JorgeMerino
JorgeMerino
Aficionado
07-05-2021
Resuelto

Problemas con la app Mi Claro

¿Por qué no puedo ver mis recibos desde marzo del 2020 de mis líneas móviles? Tampoco puedo hacer los pagos

 

mi claro
recibos

2 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    07-05-2021

    Hola hermano,

     

    Para que puedas ver el recibo de marzo debes darle clic en "Pagados", ahí debe figurar tus últimos 6 recibos, incluyendo el de marzo. 

     

    Si no logras visualizarlos, comunícate con un asesor a través del ClaroBot.

     

    Dieguin

    • Avatar de JorgeMerino
      JorgeMerino
      Aficionado
      07-05-2021

      Este recibo entonces de que mes que no aparece en la app pero si aparece cuando me lo envían en atención al cliente y lo mismo, es pasa con mis otras 2 líneas adicionales, estoy esperando lo resuelvan desde marzo del 2020 más de 100 llamadas más de 100 casos abiertos puedo darte todos los números para que los revises.


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¿Por qué no puedo ver mis recibos desde marzo del 2020 de mis líneas móviles? Tampoco puedo hacer los pagos

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¿Por qué no puedo ver mis recibos desde marzo del 2020 de mis líneas móviles? Tampoco puedo hacer los pagos

\n

 

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Problemas con la app Mi Claro","moderationData":{"__ref":"ModerationData:moderation_data:66419"},"body":"

Hola hermano,

\n

 

\n

Para que puedas ver el recibo de marzo debes darle clic en \"Pagados\", ahí debe figurar tus últimos 6 recibos, incluyendo el de marzo. 

\n

 

\n

Si no logras visualizarlos, comunícate con un asesor a través del ClaroBot.

\n

 

\n

Dieguin

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Este recibo entonces de que mes que no aparece en la app pero si aparece cuando me lo envían en atención al cliente y lo mismo, es pasa con mis otras 2 líneas adicionales, estoy esperando lo resuelvan desde marzo del 2020 más de 100 llamadas más de 100 casos abiertos puedo darte todos los números para que los revises.

\n


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