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Fd1
Principiante
17-12-2021
Resuelto

Me bloquearon el equipo y no tengo deuda ni con la línea

Me bloquearon el equipo móvil, no tengo deuda, se lo comenté a un asesor y me dio un pin para desbloquearlo y después de dos horas me lo volvieron a bloquear.

 

bloqueo
móvil

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    17-12-2021

    Hola,

     

    Por experiencia personal te recomendaría verificar el código o serie electrónica de tu equipo celular, quizás se encuentre reportado o no fue asociado correctamente a tu línea.

     

    https://www.osiptel.gob.pe/sistemas/sigem.html

     

    Ahora, si todo está correcto, quizás se trate de un error del sistema, por lo que te sugeriría que puedas insistir con un asesor a través del ClaroBot para que puedan ayudarte junto con el Área de Atención Tecnológica, no te preocupes que podrán ayudarte.

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https://mi.claro.com.pe/","conversation":{"__ref":"Conversation:conversation:71078"},"id":"message:71078","revisionNum":3,"uid":71078,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__typename":"User","uid":139883,"login":"kaisor","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":6164},"postTime":"2021-10-10T20:19:47.024-05:00","lastPublishTime":"2022-06-28T10:20:21.546-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:72707":{"__typename":"ModerationData","id":"moderation_data:72707","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:72707":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:72707","revisionNum":3,"uid":72707,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:72704"},"conversation":{"__ref":"Conversation:conversation:72704"},"subject":"Re: Me bloquearon el equipo y no tengo deuda ni con la línea","moderationData":{"__ref":"ModerationData:moderation_data:72707"},"body":"

Hola,

\n

 

\n

Por experiencia personal te recomendaría verificar el código o serie electrónica de tu equipo celular, quizás se encuentre reportado o no fue asociado correctamente a tu línea.

\n

 

\n

https://www.osiptel.gob.pe/sistemas/sigem.html

\n

 

\n

Ahora, si todo está correcto, quizás se trate de un error del sistema, por lo que te sugeriría que puedas insistir con un asesor a través del ClaroBot para que puedan ayudarte junto con el Área de Atención Tecnológica, no te preocupes que podrán ayudarte.

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