Discusión del foro

7 Respuestas

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  • Avatar de Sagitario1974
    Sagitario1974
    Maestro
    11-10-2019

    Hola, en la parte inferior derecha de la pantalla dentro de la aplicavion hay una opcion que dice mas "...". Una vez dwntro em la parte onferoor emcomtrara la opcoon para cerrar sesion.
  • Avatar de IvanDiegoCR
    IvanDiegoCR
    Leyenda
    10-10-2019

    Hola RIC

     

    Aquí te adjunto una captura de pantalla de cómo puedes cerrar sesión de la app Mi Claro. :)

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Ahora, si no te figura el "cerrar sesión", es porque no has actualizado la última versión de Mi Claro.

     

    Aquí la puedes descargar:

     

    Play Store Mi Claro

    App Store Mi Claro

     

    Espero y la info te ayude hermano ¡nos vemos!

    • Avatar de RIC
      RIC
      Aficionado
      10-10-2019
      Yo entro en la app.....y a mí no me sale CERRAR SESIÓN...
      content://media/external/file/17502
      • Avatar de RIC
        RIC
        Aficionado
        10-10-2019
        No puedo pegar mi captura de pantalla....PERO NO ME SALE CERRAR SESIÓN...
  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    11-10-2019

    Brother la vieja confiable 

     

    Anda a configuraciones ingresa a aplicaciones

     

    Abre mi claro y dale en el boton BORRAR DATOS 

     

    Listo abras cerrado sesion todo un crack

     

    Saludos 

     

     

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    11-10-2019

    RIC ¡Hola! Soy HAGUZ Super Usuario, ¿qué tal?

     

    ¿Qué versión de la app tienes? Actualiza la app por favor: bit.ly/MiClaroApP Sigue los pasos indicados por Stormspirt: 

     

     

    Si tienes la última versión y no te aparece la opción de cerrar sesión, desinstala y vuelve a instalar la app, y si aún así no te aparece la opción, reportalo por la misma aplicación de esta manera:

     

     

     

     

    Te recomiendo utilizar el buscador para encontrar soluciones inmediatas, chequea esto:

     

    comunidad.claro.com.pe/t5/Artículos/Busca-y-Encontrarás

     

    Si tienes otra duda no dudes en usar el buscador Robot muy feliz

     

    Si consideras que te ayude, no olvides regalarme un like y marcar mi respuesta como solución aceptada 

     

     

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¿Por qué no puedo cerrar sesión en Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:27372"},"body":"
Hola, en la parte inferior derecha de la pantalla dentro de la aplicavion hay una opcion que dice mas \"...\". Una vez dwntro em la parte onferoor emcomtrara la opcoon para cerrar sesion.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"189","kudosSumWeight":2,"repliesCount":0,"postTime":"2019-10-11T07:44:42.943-05:00","lastPublishTime":"2019-10-11T07:44:42.943-05:00","metrics":{"__typename":"MessageMetrics","views":14032},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:27351/message:27372","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:68804":{"__typename":"User","id":"user:68804","uid":68804,"login":"IvanDiegoCR","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-08T09:43:18.464-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS02ODgwNC01ODA5aUQ5NjU3OTE4NDE1QzQxODY"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:68804"},"ModerationData:moderation_data:27354":{"__typename":"ModerationData","id":"moderation_data:27354","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:27354":{"__typename":"AcceptedSolutionMessage","uid":27354,"id":"message:27354","revisionNum":5,"author":{"__ref":"User:user:68804"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:27351"},"conversation":{"__ref":"Conversation:conversation:27351"},"subject":"Re: ¿Por qué no puedo cerrar sesión en Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:27354"},"body":"

Hola RIC

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Aquí te adjunto una captura de pantalla de cómo puedes cerrar sesión de la app Mi Claro. :)

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Ahora, si no te figura el \"cerrar sesión\", es porque no has actualizado la última versión de Mi Claro.

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Aquí la puedes descargar:

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Play Store Mi Claro

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App Store Mi Claro

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Espero y la info te ayude hermano ¡nos vemos!

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content://media/external/file/17502","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":0,"postTime":"2019-10-10T16:30:00.893-05:00","lastPublishTime":"2019-10-10T16:30:00.893-05:00","metrics":{"__typename":"MessageMetrics","views":14043},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:27351/message:27357","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:27358"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:27358":{"__typename":"ModerationData","id":"moderation_data:27358","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:27358":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:75401"},"id":"message:27358","revisionNum":1,"uid":27358,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumReplyMessage:message:27357"},"conversation":{"__ref":"Conversation:conversation:27351"},"subject":"Re: ¿Por qué no puedo cerrar sesión en Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:27358"},"body":"No puedo pegar mi captura de pantalla....PERO NO ME SALE CERRAR SESIÓN...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"73","kudosSumWeight":0,"repliesCount":1,"postTime":"2019-10-10T16:54:09.455-05:00","lastPublishTime":"2019-10-10T16:54:09.455-05:00","metrics":{"__typename":"MessageMetrics","views":14032},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:27351/message:27358","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:27376":{"__typename":"ModerationData","id":"moderation_data:27376","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:27376":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57152"},"id":"message:27376","revisionNum":1,"uid":27376,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:27351"},"conversation":{"__ref":"Conversation:conversation:27351"},"subject":"Re: ¿Por qué no puedo cerrar sesión en Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:27376"},"body":"

Brother la vieja confiable 

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Anda a configuraciones ingresa a aplicaciones

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Abre mi claro y dale en el boton BORRAR DATOS 

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Listo abras cerrado sesion todo un crack

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Saludos 

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RIC ¡Hola! Soy HAGUZ Super Usuario, ¿qué tal?

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¿Qué versión de la app tienes? Actualiza la app por favor: bit.ly/MiClaroApP Sigue los pasos indicados por Stormspirt: 

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Si tienes la última versión y no te aparece la opción de cerrar sesión, desinstala y vuelve a instalar la app, y si aún así no te aparece la opción, reportalo por la misma aplicación de esta manera:

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Te recomiendo utilizar el buscador para encontrar soluciones inmediatas, chequea esto:

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comunidad.claro.com.pe/t5/Artículos/Busca-y-Encontrarás

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Si tienes otra duda no dudes en usar el buscador \"Robot

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Si consideras que te ayude, no olvides regalarme un like y marcar mi respuesta como solución aceptada 

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