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Avatar de Checho14
Checho14
Profesional
05-01-2021
Resuelto

¿Por qué no me han abonado mis Claro puntos?

¿Alguien más tiene el mismo problema? Hoy es 5 y solo tengo los puntos por mis pagos puntuales, ¿dónde puedo hacer mi reclamo?

claro club
claro puntos comunidad
problema

4 Respuestas

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    05-01-2021

    Hola Checho14,

     

    Hace poco hubo un inconveniente sobre la entrega de Claro puntos, pero ya está resuelto. Te sugiero que te comuniques con Claudi3103 para que pueda ayudarte con el problema que presentas.

     

    ¡Saludos!

  • Avatar de Duyu21
    Duyu21
    Maestro
    05-01-2021

    Sí, yo también tengo un inconveniente, no me han abonado mis Claro Puntos completos... me contacté con Claudia y estoy esperando que me resuelvan mi caso. 

  • Avatar de Sifo
    Sifo
    Profesional
    05-01-2021

    Yo también tengo ese problema, no me dieron todos mis puntos solo un pequeño porcentaje, no tengo los Claro Puntos completos.

  • Avatar de Claudi3103
    Claudi3103
    Leyenda
    05-01-2021

    Hola Checho14 

     

    Vamos a revisarlo y te contactaremos por interno.

     

    Saludos, 

     

    Claudia - Moderadora de la Comunidad

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¿Alguien más tiene el mismo problema? Hoy es 5 y solo tengo los puntos por mis pagos puntuales, ¿dónde puedo hacer mi reclamo?

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¿Alguien más tiene el mismo problema? Hoy es 5 y solo tengo los puntos por mis pagos puntuales, ¿dónde puedo hacer mi reclamo?

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¿Por qué no me han abonado mis Claro puntos?","moderationData":{"__ref":"ModerationData:moderation_data:60476"},"body":"

Hola Checho14,

\n

 

\n

Hace poco hubo un inconveniente sobre la entrega de Claro puntos, pero ya está resuelto. Te sugiero que te comuniques con Claudi3103 para que pueda ayudarte con el problema que presentas.

\n

 

\n

¡Saludos!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-01-05T12:18:43.940-05:00","lastPublishTime":"2022-03-23T14:51:44.559-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1807},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:60474/message:60476","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:109897":{"__typename":"User","id":"user:109897","uid":109897,"login":"Duyu21","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-20T12:22:14.368-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:109897"},"ModerationData:moderation_data:60478":{"__typename":"ModerationData","id":"moderation_data:60478","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:60478":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:109897"},"id":"message:60478","revisionNum":3,"uid":60478,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:60474"},"conversation":{"__ref":"Conversation:conversation:60474"},"subject":"Re: ¿Por qué no me han abonado mis Claro puntos?","moderationData":{"__ref":"ModerationData:moderation_data:60478"},"body":"

Sí, yo también tengo un inconveniente, no me han abonado mis Claro Puntos completos... me contacté con Claudia y estoy esperando que me resuelvan mi caso. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"162","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-01-05T12:47:28.803-05:00","lastPublishTime":"2021-01-05T16:08:15.356-05:00","metrics":{"__typename":"MessageMetrics","views":1802},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:60474/message:60478","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:115917":{"__typename":"User","id":"user:115917","uid":115917,"login":"Sifo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-12-18T16:49:42.008-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:115917"},"ModerationData:moderation_data:60486":{"__typename":"ModerationData","id":"moderation_data:60486","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:60486":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:115917"},"id":"message:60486","revisionNum":3,"uid":60486,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:60474"},"conversation":{"__ref":"Conversation:conversation:60474"},"subject":"Re: ¿Por qué no me han abonado mis Claro puntos?","moderationData":{"__ref":"ModerationData:moderation_data:60486"},"body":"

Yo también tengo ese problema, no me dieron todos mis puntos solo un pequeño porcentaje, no tengo los Claro Puntos completos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-01-05T14:03:05.514-05:00","lastPublishTime":"2021-01-05T16:08:52.655-05:00","metrics":{"__typename":"MessageMetrics","views":1793},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:60474/message:60486","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:33603":{"__typename":"User","id":"user:33603","uid":33603,"login":"Claudi3103","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-26T11:33:56.489-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:33603"},"ModerationData:moderation_data:60475":{"__typename":"ModerationData","id":"moderation_data:60475","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:60475":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33603"},"id":"message:60475","revisionNum":1,"uid":60475,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:60474"},"conversation":{"__ref":"Conversation:conversation:60474"},"subject":"Re: ¿Por qué no me han abonado mis Claro puntos?","moderationData":{"__ref":"ModerationData:moderation_data:60475"},"body":"

Hola Checho14 

\n

 

\n

Vamos a revisarlo y te contactaremos por interno.

\n

 

\n

Saludos, 

\n

 

\n

Claudia - Moderadora de la Comunidad

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