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Avatar de Carlo123
Carlo123
Profesional
09-06-2022
Resuelto

¿Es posible que te bloqueen el acceso a Mi Claro?

Hola, tengo el problema que no puedo acceder a miclaro.com.pe desde ningún navegador y tampoco puedo acceder a la app Mi Claro (desde hoy). Hace unos días presente un reclamo porque me ofrecieron un ...
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  • Avatar de Alexanders
    Alexanders
    20-01-2020

    Respondiendo a tu pregunta, no es posible que estés conectado y usar ambas redes al mismo momento.

     

    Básicamente si se puede tener conexión a Internet teniendo activo los datos y el wifi.

     

    Ahora, lo que realmente funciona es que el móvil busca cuál de las redes tienen conexión a internet.

     

    Si las dos tienen se conecta preferentemente al wifi y si el wifi no tiene se conecta a los datos. Y así viceversa, pero llega a un punto donde los dos se congestionan y en ratos no hace el cambio y no da o Internet. Por eso es preferentemente apagar los datos o el wifi cuando no se esté usando.

     

    Espero haber aclarado tu duda. ¡nos vemos!

Avatar de jesusd23
jesusd23
Leyenda
09-06-2022

Hola Carlo123 

 

Primero te comento que estás ingresando incorrectamente a la web, el enlace es: http://mi.claro.com.pe

 

Referente al descuento, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla para que te brinden el soporte correspondiente con el inconveniente que presentas.

 

Espero que te ayuden, saludos.

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posible que te bloqueen el acceso a Mi Claro?","id":"message:76138","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:72766"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Mi-Claro"},"conversation":{"__ref":"Conversation:conversation:76138"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76138"},"body@stripHtml({\"truncateLength\":200})":" Hola, tengo el problema que no puedo acceder a miclaro.com.pe desde ningún navegador y tampoco puedo acceder a la app Mi Claro (desde hoy). Hace unos días presente un reclamo porque me ofrecieron un ...","body@stringLength":"793","rawBody":"

Hola, tengo el problema que no puedo acceder a miclaro.com.pe desde ningún navegador y tampoco puedo acceder a la app Mi Claro (desde hoy). Hace unos días presente un reclamo porque me ofrecieron un descuento del 50% de descuento pero no lo hacen efectivo (yo tengo la llamada grabada) y ayer nuevamente presente otro reclamo porque mi recibo está por vencer y no me dan solución (ayer pude ingresar a la app Mi Claro y luego desde allí fui a la web y presente el reclamo). ¿Qué debo hacer?

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Aclaro que si tengo GB de Internet y todas mis demás páginas puedo utilizarlas bien. 

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El error que me arroja es como si no tuviera conexión GG claro realmente decepcionado y no se puede hacer nada!! #xxxxx

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","kudosSumWeight":1,"postTime":"2022-06-09T09:43:55.822-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:mi claro","text":"mi claro","time":"2016-06-23T15:51:43.868-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:problemas","text":"problemas","time":"2019-07-03T11:25:45.117-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:promociones","text":"promociones","time":"2016-06-14T16:15:48.426-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76138_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":961},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hola, tengo el problema que no puedo acceder a miclaro.com.pe desde ningún navegador y tampoco puedo acceder a la app Mi Claro (desde hoy). Hace unos días presente un reclamo porque me ofrecieron un descuento del 50% de descuento pero no lo hacen efectivo (yo tengo la llamada grabada) y ayer nuevamente presente otro reclamo porque mi recibo está por vencer y no me dan solución (ayer pude ingresar a la app Mi Claro y luego desde allí fui a la web y presente el reclamo). ¿Qué debo hacer?

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Aclaro que si tengo GB de Internet y todas mis demás páginas puedo utilizarlas bien. 

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El error que me arroja es como si no tuviera conexión GG claro realmente decepcionado y no se puede hacer nada!! #xxxxx

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"},"Conversation:conversation:76138":{"__typename":"Conversation","id":"conversation:76138","solved":true,"topic":{"__ref":"ForumTopicMessage:message:76138"},"lastPostingActivityTime":"2022-06-09T11:53:23.658-05:00","lastPostTime":"2022-06-09T11:53:23.658-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:76138":{"__typename":"ModerationData","id":"moderation_data:76138","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:76138_2":{"__typename":"Revision","id":"revision:76138_2","lastEditTime":"2022-06-09T11:31:11.356-05:00"},"AcceptedSolutionMessage:message:76139":{"__typename":"AcceptedSolutionMessage","id":"message:76139","conversation":{"__ref":"Conversation:conversation:76138"},"author":{"__ref":"User:user:100717"},"revisionNum":3,"uid":76139,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:76138"},"subject":"Re: ¿Es posible que te bloqueen el acceso a Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:76139"},"body":"

Hola Carlo123 

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Primero te comento que estás ingresando incorrectamente a la web, el enlace es: http://mi.claro.com.pe

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Referente al descuento, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla para que te brinden el soporte correspondiente con el inconveniente que presentas.

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Espero que te ayuden, saludos.

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Hola  

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\n

Primero te comento que estás ingresando incorrectamente a la web, el enlace es: http://mi.claro.com.pe

\n

 

\n

Referente al descuento, te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla para que te brinden el soporte correspondiente con el inconveniente que presentas.

\n

 

\n

Espero que te ayuden, saludos.

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